Alan Mackenzie

The wonder of @British_Airways continues. What is the point in having one #ClubEurope queue which takes longer than the standard queues. Surely logic would tell you two club Europe queues which then take standard passengers when the CE queue is clear. #nologic

@British_Airways @HeathrowAirport @SwissportBags Thank you @British_Airways for ruining our #summerholiday Claims and complaints incoming to CEO once back in the U.K. including about the lack of any response to messages. Absolutely pitiful service

@British_Airways @HeathrowAirport @SwissportBags Quite literally the worst service ever received from an airline. We are now on the final day of our holiday. Fly home tomorrow. 1 bag arrived not on the flight we were told it was on but a different Iberia flight. 2 still missing. No idea where they are

Quite unhappy by the service by @British_Airways and @SwissportBags 🧵

@British_Airways @SwissportBags The next flight from @HeathrowAirport to Heraklion now appears to be Friday so the bags might arrive just for us to be packing up to go home. It is laughable from a company who have caring and excellence as two of their values.

@British_Airways Hi Kelly, with all due respect that has not been our experience at all so far. Every single update we have had to seek out. No proactive action on either your @British_Airways or @SwissportBags part at all. We are regular BA users. Very disappointed.

@British_Airways @SwissportBags @swissportNews Further incompetence and terrible service today. Only one bag has been placed on the flight from Heathrow to Heraklion today of the 4 we are waiting for. Again, not clear where the other three bags are. @British_Airways @SwissportBags this is getting ridiculous!

Any further assistance much appreciated so that our entire week on holiday is not the worst holiday experience we have ever had as a family @British_Airways @SwissportBags @swissportNews

@elcarthy @OxfordHealthNHS Congratulations Elliott!