Alex

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@Etsy it’s been 10 days and 13 tickets later and I still haven’t been able to verify my identity properly. What’s going on?

@greenpcustom Did you get it solved, currently this issue is happening a lot to sellers.

@EtsySupport I’m trying to open my Etsy shop but your system keeps rejecting my identity verification. I’ve already submitted: A clear photo of my valid driver’s license (all corners visible, no glare) My bank account information The face scan, which I did with good lighting

@Dimitri30148370 Were you able to get it solved?

Hi @EtsySupport — my shop is stuck in Holiday Mode even though my ID verification finished 4 days ago. I can’t turn it off in Shop Manager and the help pages don’t give a contact option. My shop shows “taking a short break”. Can you help?

@fee528678332509 Did you get it resolved?

@EtsySupport Please help me. My support requests keep being closed without any answer, while my shop is still in Vacation Mode even though I submitted my renewed ID card. My shop is my only source of income and I am losing customers every day. Please escalate to a human agent.

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@ar2985457 @Etsy @EtsyHelp I have the same problem. A technical error happened during ID verification 9 days ago and nobody is solving it. I’ve been selling for 6 years and the submitted documents weren’t an issue in the past. Unbelievable.

@Etsy @EtsyHelp Hi, I have already contacted support and my Case ID is #24737520. It has been 15 days since my account was locked for a security check. I am reaching out again as advised on Twitter, but my issue is still unresolved. Please look into this urgently as I have pending orders to ship

@Etsy @Etsyhelp,My shop ApexArmorApparel1 is temporarily locked since May 1st (Case #24737520). Today is May 14th & it's still unresolved. ​I have 19 sales/5-star reviews & zero policy violations. Orders are ready to ship, but this lock is forcing refunds. Please help urgently!

@maesu @Etsy I have the exact same problem.

@Etsy Hi, my account got temporarily suspended due to an error in verification with Persona. I am Persona/verified in LinkedIn so I’m not sure why this occurred over a 3 yo shop. I’m not receiving any helpful replies from support to do non-biometric verification as it is an option. 💔

@yariyarr @EtsyHelp @Etsy This is the way they treat sellers. Telling them to wait and then silently cut them off.

URGENT HELP @EtsyHelp @Etsy @JoshSilverman Etsy closed my shop ForeverSignStand without any explanation and is now withholding my funds. Even worse, Etsy is issuing FULL REFUNDS for orders already DELIVERED. I have proof of delivery for all! This feels like my money is being misused. Stop these illegal refunds and release my funds! #Etsy #EtsySeller #EtsyHelp #SmallBusiness #Fraud

@nabeela111 @Etsy This is the way they treat sellers. Telling them to wait and then silently cut them off.

@Etsy Please could you help me out. Please do not send me a generic reply. I need holiday mode taken off. I have sent many emails asking why my shop was put on holiday mode. Have received no reason whatsoever. Please look into this and help me out. Shop on pause 2nd week

@Etsy I am not sure who else I can contact after chasing Etsy support from my shop. Etsy has placed my shop on holiday mode without giving any reason. I have emailed multiple times but have not received any reply. Please could someone from Etsy help to resolve this issue. Thanks

@Etsy is it normal to not hear anything back after 9 days even though your live chat said there will be a response via email within 24-48 hours?

@ayubansarybd @shopminthouse @Thechristaylor @Etsy I need to try that as well because I’m making a living and they’ve not resolved my issue after 8 days. Can you guide me through that process? Thanks!

@Thechristaylor @Etsy Etsy suspensions during peak season are devastating. I lost 40% income when mine got suspended in Q4 with no human contact. Filing BBB complaint and tagging them publicly daily finally got a real person to review it. Public pressure works.

Don’t know what is going on with @Etsy partners shop suspended with no reason for weeks over his busiest/most valuable period. Probably lost a third of income and there’ll be no compensation because we can’t even talk to a human at Etsy to resolve it. Ridiculous 🫥 #Etsy

@Etsy There is either no response, or the emails come from a no-reply email address.

@AlexHalford If you’ve previously submitted a support request, please follow up directly through email if you have additional questions.

@Etsy I have been in touch for the past 8 days and nothing has been done to solve the problem.

@AlexHalford Hi there, our support team is here to help! Please visit etsy.me/support so we can assist you further.

@nabeela111 @Etsy I have submitted my ID and selfie as they requested that last week, verification failed because the Etsy Seller app camera access had issues so I had to use my DSLR and made clear photos. Nothing has been solved so far.

@AlexHalford @Etsy Oh no! It’s so frustrating, especially when there is no reason for it to be put on pause! Really hope it’s resolved for you too. Come on @Etsy please help us.

@nabeela111 @Etsy Same issue happening here

@Etsy Hi Please could you help me out. Please do not send me a generic reply. I need holiday mode taken off. I have sent many emails asking why my shop was put on holiday mode. Have received no reason whatsoever. Please look into this and help me out. Shop on pause 2nd week.

@Dzgn_Hikmet @Etsy @EtsyHelp Is your issue solved by now? After 6 days I’m still stuck in this and they don’t respond through email at all.

@Etsy @EtsyHelp I have been waiting for over 10 days for an email. 'Reviewing' shouldn't take this long for a legally registered UK business. I need an actual solution, not a generic reply. Please escalate this to a supervisor. Time is money for sellers! #EtsySupport

@EtsyHelp @Etsy Waiting since April 23 for UK business verification (Wisdom Smooth Ltd). All legal docs provided but stuck in a loop. My business is hindered by your internal delays. Please check Case #24497617. Unacceptable! #EtsySellers #EtsySupport

@borisfx This guy is holding my domain justalexhalford.com hostage 😂

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