Amanda Covert

@iRobot Twitter, helpline never available and when are wait is over 30 min, emails, chat in app and now you want me to try a fourth way with a direct message? How many hoops do I have to jump through to get assistance with a product that is under warranty?

@AmandaCovert Hello, Amanda. We are sorry to hear about this. You can reach out to us via private message so we can help!

@iRobot what is going on with support? Bought my 3rd roomba and it stoppped working and your support team asked for info which I sent over a week ago. I can’t get anyone to respond and I’ve spent weeks working on this expensive product. Help

@iroomba what is going on with support? Just stopped responding to emails. I bought a unit still under warranty. This is my 3rd one, all with issue shut been loyal. It shouldn’t be this hard. Was gifted a @EufyOfficial and it’s a way better vacuum and support is phenomenal.