Andy Collins

@TNLUK @rozwood1970 But this shouldn’t be required. Until the revamped app (and probably new supplier) issues like the recent one simply shouldn’t happen. You have our money and therefore we should be able to have reasonable visibility

@rozwood1970 I'm sorry to hear this and apologise for any inconvenience. If you do want to sign back in ant any point, we would recommend selecting the email address box after the Date of Birth and removing the last letter and re-entering it. This should resolve the issue for now. ^Luna

@TNLUK Loads of problems with the app today.It wouldn’t let me log in and then I was convinced I had been hacked. I can get in intermittently. Don’t say there isn’t a problem as I can see others are experiencing the same issue.

@iantys @TNLUK Should the lottery be governed by financial regulators as are banks? Potentially quite a bit of our money we can’t currently get access to.

@AndyCollinsuk @TNLUK Waited 50 minutes on the phone this afternoon gave up in the end. Looks like this new app is keeping them busy 🤔 Latest issue took two payments for one transaction

@TNLUK no reminder that your ticket has run out since the app update. It's cost me £30 already Any chance you can fix this 🤞

@TNLUK @RAPCPL It’s ridiculous tbh. Why change what worked, if anything these outages deter people from playing

@RAPCPL I'm sorry to hear that! Please keep trying, this is being looked into. ^Lou

@TNLUK since the new app update the lottery seems to be down more.

@TNLUK It’s not good news. I understand progress but you have taken away the ability to see your ticket. Very confusing now.

🗞️ Good news 🗞️ Our new look app and website are now live, thank you for your patience.