Anthony Sylvan Pools

@JilliBasanes Hello Jilli, I'm sorry to hear this, and I'd like to try and help. Unfortunately, I was not able to locate your mother's account based on the feedback provided. Please send me a direct message with the address associated with your mother's pool. Sincerely, Kevin Customer Care

@AnthonySylvan you have done a horrible job with repairs and fixing your problems! A scheduled repair for my moms pool and it was a no show!! After we emptied a good portion of her pool!! You’ll be hearing from us real soon!

@StephenHassoun Hi Stephen, Thank you for taking the time to speak with me this afternoon. I look forward to finishing your pool project and resolving the autofill and final inspection promptly. Sincerely, Kevin Customer Care

@AnthonySylvan I want to share my recent experience with Company ASP,which has been nothing short of a nightmare. 7/22 made a full payment for certain products and services that I was promised would be installed promptly. However, nearly a year later,I still have not received what I paid for.

@HappyTiger78 Hello Raj, I'm very sorry to hear this, and I'd appreciate the opportunity to speak with you on your experience, and to try to find a positive resolution. Please send me a direct message with the best phone number you can be reached at. Sincerely, Kevin Customer Care

@Bryannhb4 @AnthonySylvan Worst pool building company!! Very unprofessional!!

@AnthonySylvan do y’all fix tracks in the pool deck when it’s less than a year old?

@HappyTiger78 @MOJOTRADER Hello Raj, I'm very sorry to hear this, and I'd appreciate the opportunity to speak with you on your experience, and to try to find a positive resolution. Please send me a direct message with the best phone number you can be reached at. Sincerely, Kevin Customer Care

@MOJOTRADER @AnthonySylvan Totally agreed!! Worst pool building company ever!!

@AnthonySylvan 2 year update. Never got my saltwater adapter and now the motherboard is on the fritz. And shocker…..no one responds at @AnthonySylvan . Literally the worst company to deal with

@HappyTiger78 Hello Raj, I'm very sorry to hear this, and I'd appreciate the opportunity to speak with you on your experience, and to try to find a positive resolution. Please send me a direct message with the best phone number you can be reached at. Sincerely, Kevin Customer Care

@AnthonySylvan #WorstPoolBuilder

@HappyTiger78 Hello Raj, I'm very sorry to hear this, and I'd appreciate the opportunity to speak with you on your experience, and to try to find a positive resolution. Please send me a direct message with the best phone number you can be reached at. Sincerely, Kevin Customer Care

@AnthonySylvan Worst pool builder in Virginia!! Sloppy work and bad customer service!! Save yourself a hassle and work with someone else!!

@MOJOTRADER Hello Joe, I have sent you a direct message with a link to get started on a warranty claim for the motherboard/equipment. I am also following up directly with the local team on the saltwater adapter and when that will be addressed. Sincerely, Kevin Customer Care

@Bryannhb4 Hi Bryan, Would you be able to send me a direct message with some more information, such as your home address, so that I can lookup your file? Please also include the best phone number you may be reached at. Sincerely, Kevin Customer Care

@AnthonySylvan I tried submitting one but Valeria in Houston says it’s not covered, but she doesn’t understand the situation and refuses to call me

@symb01s Hello, I'm sorry to hear this and I'd like to help. Unfortunately, I'm unable to locate your account with the information you have provided in your feedback. Could you please send me a direct message including the address on your account, and a phone number? Sincerely, Kevin

@MsGeminius1 Hello LaWanda, I will be reaching out to you shortly. I look forward to speaking with you soon. Sincerely, Lesley Customer Care

@AnthonySylvan Hi Lesley. Hope all is well. Can you please call me on 240-286-2449. Tyler has not been responding regarding our coping warranty work we require before Closing Oct 6th.

@AnthonySylvan 10 year loyal customer. Multiple recommendations. This is how they leave my pool this year b/c they need a part. No calls no followup #Doylestownservice.

@rajeshraajan I am so sorry to hear about the frustrations you’re experiencing. I’d like to work with you toward a positive resolution. Please send a direct message with the address on your account and the best phone # to reach you. Sincerely, Lesley Customer Care

@mickeyjamie2004 Hello Jamie, Thank you for speaking with me this morning. I look forward to connecting with you again later this week. Please don't hesitate to reach out to me in the meantime if any additional questions or concerns arise. Sincerely, Lesley Customer Care

@AnthonySylvan Buyers beware!  Anthony & Sylvan and its employees are horrible to work with.  I’ve had my pool for a little more than 5 years and every year since it’s been installed, we have had to call Anthony & Sylvan to come out to fix something.

@JannieFal Thank you for taking the time to connect with me this morning. I will be back in touch with you regarding next steps as soon as I have additional details to share. I look forward to speaking with you again soon. Sincerely, Lesley Customer Care

@AnthonySylvan im about to post all the pictures of what my renovated pool looks like and show what VIP service is like with your company I’d like to stay out of court and have you stand by your product and what I have paid for can someone please rectify this situation.

@JannieFal Hello Jannie, I’m very sorry to hear this and would truly appreciate a conversation with you, so I can gather more info and work toward a resolution with you. Please send a message with your address and the best phone number to reach you at. Sincerely, Lesley Customer Care

@AnthonySylvan is it normal for the plaster@to push off the tiles and come@away from the wall within 5 years of a renovation? Is it normal for your company to promise things to be fixed at opening or closing or next season and never fulfill the promise? Please come look & redo

@wesblog I am very sorry to hear of your frustrations and would appreciate the opportunity to speak with you regarding your pool. Please send me a message with the address associated with your account & the best contact phone #. I will reach out to you. Sincerely, Lesley Customer Care

Wowww…

@MsGeminius1 Good Morning, I have reached out to our team regarding your question and as soon as I have a response, I will be in touch. Thank you, Lesley Customer Care

@AnthonySylvan Hi Lesley. Can you please confirm the repair tech is returning TODAY to fix the broken part of our pool? He showed on Tuesday and said he’d return with replacement part yesterday or today.

@jaedynsocal I'm sorry to hear this and I'd like to help. To get started, could you please send me a direct message with the address associated with the account, as well as the best contact number? I hope to talk with you soon. Sincerely, Lesley Customer Care

@KimberlyEbright Kimberly, I truly apologize for your experience. I would welcome the opportunity to speak with you personally and work towards a resolution. Please send me the address associated with the account and the best contact phone number. Sincerely, Lesley Customer Care

@AnthonySylvan Signed Contract 59 weeks ago. Broke Ground 56 weeks ago. Plastered Pool 14 weeks ago. Entire project was supposed to take 16-20 weeks max. City Inspector - Can’t even schedule due to all of the issues, would never pass.

@MsGeminius1 Good Morning, Thank you for sharing your information with me in the private message conversation we have going. I will be in touch with you very soon, and I look forward to speaking with you personally. Thank you, Lesley Customer Care

@AnthonySylvan @bgerh Lesley can you please call me as well? I’ve been calling customer service and no one answers. Our 2yr old Anthony & Sylvan pool is not working. Please help!!