Anuj S

@CVSHealth Been 3 days since I have posted this. No response to the ticket or calls that I have received to discuss this. I hope there are SLA’s to escalations as well

@AnujS89 Hi there, we take your experience seriously. Can you please send us a private message/DM with your full name and phone number so we can look into this further for you? Thank you!

@CVSHealth Paid for a passport photo (incl. digital copy) at your Sugar Land, TX store (16515 Lexington Blvd) but never received the digital file. Store staff were rude and refused to resolve it. CVS Photo customer service said they don’t process refunds. Case #S-15048122

@CVSHealth Yes, will do

Need: * Immediate refund for undelivered service (digital passport photo not provided) * Clarification on why CVS Photo support is unable to process refunds * Accountability for store experience where staff redirected me without resolution with formal apology