CVS Health

@plexianaaa Hi there, thank you for bringing this to our attention. In order for our team to look into this matter further, please send us a private message/DM with your full name, phone number and the CVS Pharmacy location where you fill your Rx.

@CVSHealth hi… why did yall charge me twice for a prescription?

@JustJayJax Hi there, thank you for bringing this to our attention. In order for our team to look into this matter further, please send us a private message/DM with your full name, phone number and this CVS location.

Glad they told me to be 10 minutes early for my appointment that was supposed to start 20 minutes ago. @CVSHealth do better at scheduling. I was here earlier waiting and the wait time went from 20 minutes to 1h and 10 minutes and no one was here

@mlh_creative Hi, Thank you for reaching out to the CVS Social Media Resolution Team. Please note that CVS operates exclusively within the United States and does not have stores or access to the CVS website outside the country. twitter.com/messages/compo…

@cvspharmacy @CVSHealth I have prescriptions in a pharmacy in the Staes where I live. I also have a house in Mexico. I am in Mexico now and I cannot access the app. It’s not available here. I can’t find a way to contact CVS about this and I have a message from my pharmacist.

@StineyRumDitty Hi Chrissy, thank you for contacting CVS Social Media Resolution Team. We are happy to assist. To ensure we provide accurate support, could you please send a direct message with your name, phone number and store location? Sincerely, Victoria. twitter.com/messages/compo…

@cvspharmacy @CVSHealth Yeahhhh, I’ve got a bone to pick with you after my experiences today. Absolutely ridiculous.

@nicknack828 Hi there, we take your experience seriously. Can you please send us a private message/DM with your full name, phone number and the specific CVS Pharmacy location you visited so we can look into this further for you? Thank you!

Maybe the CVS Minute Clinic should be renamed the Hour Clinic, because I’ve literally been sitting in the lobby for 2 hours despite scheduling an appointment online. #cvs #HappyValentinesDay @CVSHealth

CVS Health is proud to serve as a core partner to the TrumpRx Fertility program through our Specialty Pharmacy. “For all of us who are committed to providing affordable access to medicine, today’s launch of TrumpRx marks another step forward.” Learn more: cvs.co/3MpuUDe

@KennethBaer Hi Kenneth, Thank you for your feedback. I understand your frustration and concerns regarding this matter. I have documented your feedback today and shared it with the store leadership team. Sincerely, Michael.

Hey @cvspharmacy and @CVSHealth, your store at 7809 Wisconsin Ave in Bethesda is violating the law by not shoveling the sidewalk and imperiling the health of your customers and neighbors! How is this "building a world of health around every consumer"? @amfriedson @MontCoExec

@Princess_Nef Part 4 of 4 Please let us know if we can assist further. Sincerely, David.

CVS going to automation was the absolute worse thing they could’ve done. As a patient, this is incredibly frustrating and prolongs the need for help. If this wasn’t an urgent script, I would go elsewhere @cvspharmacy @CVSHealth

@Princess_Nef Part 3 of 4, Teams return voicemails in a timely manner to ensure questions are answered. For immediate service, patients can always visit cvs.co/4thifmn or our easy-to-use CVS® Pharmacy app, where they can refill prescriptions, check their prescription status and more.

@Princess_Nef Part 2 of 4, To provide the best experience for patients in store and prevent patients from holding on the phone, phone systems at select CVS Pharmacy stores are directing patients to voicemail to help ensure our pharmacy teams can focus on providing clinical care.

@Princess_Nef Part 1 of 4, Hi, We’re committed to delivering exceptional care to all our pharmacy patients.

@Tayjay34705511 Hi there, we take your experience seriously. Can you please send us a private message/DM with your full name and phone number so we can look into this further for you? Thank you!

@CVSHealth 3 hrs trying to fill a painkiller post root canal, multiple calls to CVS 288 st Nick ave harlem, Dr sent scrip 3x b4 it was recognized, pharmacist tells me CVS doesn’t “cash full” scrips. Why didn’t she tell me from the get go? Another sleepless nite for me. #training

@_allisulli Hi Allison, thank you for taking the time to share your valuable feedback. We have provided your feedback to our Leadership team. Please let us know if we can help again in the future. Thank you

@mabelcid97 Hi Martin, we understand the importance of getting your prescription in a timely manner and are disappointed to hear this. Can you please share your full name, phone number and the CVS location where you fill your Rx in a private message/DM so we can reach out to learn more?

@CVSHealth for the second month in a row you tech have decided they know better than my doctors and refuse to fill my medication. You care processes or patient/care is atrocious! I even called to check on Friday per my Dr. Did my CVS call back NO! They tell my brother at 5pm.

@krishsrr Hi there, thank you for bringing this to our attention. In order for our team to look into this matter further, please send us a private message/DM with your full name, phone number and the CVS Pharmacy location where you fill your Rx. twitter.com/messages/compo…

@CVSHealth Very disappointed at Store #10905. Paid for 90-day supply but got only 30 days (overcharged). Pharmacist was rude & dismissive when I raised it—refused to check receipt or resolve. Wasted 1+ hour. This needs fixing; better staff training please!

@FoBICSS Hi, Thank you for contacting the CVS Social Media Resolution Team. We apologize for the inconvenience and appreciate your feedback, Unfortunate it is just part of our policy to get a bigger view please visit cvs.co/3KzIYcr. Thanks, Michael.

@cvspharmacy @CVSHealth Thank you for selling non-alcoholic beer options! However, not sure I understand why still have to check ID for that and also why it isn't an eligible item for coupons!???

@talk2tisa Hi Tisa, We take these matters seriously and would like to follow up to learn more. For our team to better assist, can you please message us with the CVS location where the incident occurred and any other details pertaining to this incident? Sincerely, Michael.

@cvspharmacy @CVSHealth I’m pretty lenient, but, this is REALLY inappropriate for work! Right? Or y’all good with it?

@Vee_Flowers Hi, We apologize for the difficulties you’ve experienced with your order; our team of Customer Service professionals would be happy to help resolve this issue. Please contact them at either 1-888-607-4CVS (1-888-607-4287) or email customercare@cvshealth.com. Sincerely, David.

@CVSHealth can someone please help me with my online order. I cat seem to find any help in your stores or online

@blinachka Hi, Nina, thank you for contacting the CVS Social Media Resolution Team. Would you please send a direct message with your full name, phone number, and store location, so we can assist. Thank you, Victoria. twitter.com/messages/compo…

I loathe and detest @CVSHealth @cvspharmacy!! I am waiting for my critical maintenance medication Creon to be filled. I need it to be able to digest my food & for my body to absorb its nutrients properly. I ran out yesterday morning. My doctor sent the prescription in ladt Wednesday, 2 days early which is what CVS requested as they do not keep this medication in stock & must order it each time they get a Rx for it. Well turns out they needed more information from my doctor before they could process the Rx, which was done on Tuesday & I was told by the pharmacist on Tuesday that they ordered it for Wednesday & it would be ready then (yesterday). Well it still hasn’t been delivered to them & I can’t eat because of it. The UPS tracking provided on their app says it should be delivered to my CVS by 5pm today. Problem is, I can’t drive at all because of my vision impairment & the only person around who can take me there can’t drive in the dark because she has night vision problems. So unless it arrived & gets filked within the next hour or so, I am screwed. I hate CVS because every single time I have a Rx ordered, there seems to be some sort of issue. My sister in Westchester says the same. And so do all of my doctors. They told me they have more problems with CVS than any other pharmacy. It’s so annoying & frustrating because it’s the pharmacy my insurance wants us to use. I wish they could improve their service because they SUCK! Just venting. I’m hungry. But no food until I get my medication otherwise I’ll get sick. It sucks. Argh. 🥲☹️😫

@RudeBoy31079789 Hi there, we are disappointed to hear about the wait time you are experiencing. Could you please send us a private message/DM to confirm the address of your CVS Pharmacy location so that our team can look into this matter further? Thank you.

@CVSHealth that minute clinic in Austell, GA is a waste of time. Sat there 35 mins waiting to just ask a question about a service I already paid for. 2 of the offices are pitch black closed and the other office is not working.. just sitting with the door closed and laughing