AIR ASIA RESPOND TEAM

@A26tweets Hello, DM us so that we may further assist regarding this. Regards, Katelynn

@airasia Hi Airasia I'm afraid chat with Bo cannot help me. I have a booking and need help. Can someone please contact me via direct message ASAP.

Travel Advisory: Starting 1 Apr 2025, #AirAsia is enhancing its power bank policy for safer flights. ✔️ Carry-on only (not in checked baggage) ✔️ Max 100Wh / 20,000mAh (100-160Wh needs approval) ❌ No usage or charging onboard ❌ No storage in overhead bins

@Ku_Mawar Hello, DM us so that we may further assist regarding this. Regards, Katelynn

28/3/2025. TERIMA KASIH @airasia kerana menyusahkan saya Pelanggan Kau yg telah membayar harga kayangan ni. Booking tiket untuk 5org termasuk baby 8bulan. PERGI BALIK (TwoWay @ Return flight). Dah beli dan bayar.. Tapi dia boleh buat infant tak masuk dlm flight sekali parents.

@simonpcherry Hello, DM us so that we may further assist regarding this. Regards, Katelynn

@airasia Hi there, my 21:30 flight to DMK from Chaing Mai is delayed by over 2 hours. What is the etiquette with asking for a refund? Many thanks

@mwmwmeme Hello, DM us so that we may further assist regarding this. Regards, Katelynn

@airasia Please help! My flight (Booking ref: M58GKY) is tomorrow at 11:20 AM. AI chat told me to contact my agency, but they’re closed on weekends and said to contact you. It’s due to the Bangkok earthquake. I urgently request a full refund. Please respond ASAP #AirAsia

@91sandy93 Hello Sham, DM us so that we may further assist regarding this. Regards, Katelynn

@airasia Sent a refund request with case ref number 192228714 due to my inability to travel since I was hospitalized. Attached the medical documents and request to provide full refund since the financial pressure is mounting, especially considering the health issues involved.

@sandysathyan Hello, DM us so that we may further assist regarding this. Regards, Katelynn

@Cleartrip @airasia Hi Anurag, the trip ID is 250323227798

@Cleartrip I had booked a flight from Bangkok to Krabi on @airasia . Due to the earthquake in Bangkok and possible tsunami warnings in Krabi, I want to return to India immediately. Plz help me in canceling my ticket with a refund, on humanitarian grounds.

@Aashishjain111 Hello, Valued Customer. Thank you for reaching out. I undestand why you'd be dissapointed with the experience you describe. We'd love to help. Please DM us with your full name, phone number and email so that we can better assist you. kind regards, Katelynn

@AVA_airasia @airasia @ThaiAirAsia Worst algorithms and scamming people. I wanted to book 12 tickets. I booked 8 ticket for blr to bkk. After that price increase. Again increase and again increase..not able to book price has hiked from 12000 to 20000. Wht the hell is this?

@mjoon0111 Hello, DM us so that we may further assist regarding this. Regards, Katelynn

@airasia I am travelling with my wife & an infant.I have a query regarding the hand baggage. Is the infant Diaper Bag will be added in the hand baggage allowances or it is apart from this? Waiting for your prompt response. Name - Mohit / PNR - WC1SHW Airline - Thai Air Asia

@k_abbas80 Hello, DM us so that we may further assist to claim your refund. Regards, Katelynn

@airasia I’ve a duplicate booking. because of an error on your website. I would like a refund for 1 of the 2 bookings please. My case no is 191929149

@wingman_42 Hello, Valued Customer. Thank you for reaching out. I undestand why you'd be dissapointed with the experience you describe. We'd love to help. Please DM us with your full name, phone number and email so that we can better assist you. kind regards, Katelynn

Day4 of continuous banging the door for help but jo resolution yet , @airasia @AVA_airasia and @Budgetair_Reps @Budgetair_USA ate my money and now not refunding the same.

Hi @airasia @AVA_airasia Can you explain why you guys are not providing refund for cancellation of Flight D7799 DPS-KUL-DEL which was cancelled due to Mount Lewotobi Eruption dated 21-03-2025 , even after reason of refund stated on your website and chat support (BOB) as well ?

@mrwilsonk Hello, DM us so that we may further assist regarding this. Regards, Katelynn

@airasia If we bought 20kg baggage, can we check in 2 luggages ?

✨ Selamat Hari Raya! ✨ If you're flying with #AirAsia, here’s how to keep your trip smooth & stress-free. Let’s gooo! 🚀💨 #BalikKampung #HariRaya ✈️ Skip the queues! ✅ Self check-in on the AirAsia MOVE app (14 days before departure) ✅ Use your e-Boarding Pass – no printing needed!