Docusign Support

@andruspurde Hi there, thanks for reaching out. I want to make sure you get exactly the right help to download invoices. Please DM us with the following details: Customer name: Customer email: Customer phone number: Preferred contact method:

@AskDocusign Hi, have recently downgraded to free temporarily but need to download recent invoices. They are not available in account, and I can't request these from support. How can I download invoices? Account for @outfunnel

@EnochWhite2025 Hi there, Thank you for reaching out. Please do not click on any links. You can forward the email to spam@docusign.com. From there, our team will review. Thank you!

@AskDocusign Hey I think I'm getting phished through your website. I've never seen anything like this before. I can dm you the link they sent me. it has this url: docusign.net/Signing/Activa…... The links on the email don't work and a reply bounces.

@DLubovci I’ll personally make sure you get connected with the right team member. Your success with Docusign matters to us, and I’m here to make sure you get the support you deserve. Thank you, Jeff 2/2

@DLubovci Hi there, I wanted to check in on the support issue we chatted about. Our team reached out 5 days ago, and I want to make sure you got the help you needed. If your issue is resolved, great! I’d love to hear how the experience went. If you still need help, reply here and 1/2

@AskDocusign Horrible customer support! Paid the invoice, but cannot use the service.. WTF...

@DLubovci Hi there, Thank you for reaching out. We apologize for the inconvenience this is causing. Would you mind sending us a DM with the following information? We can look into your account for you. - Name - Phone number - Email - Account number (support.docusign.com/s/articles/Whe…)

@JKent39752788 Hi there, Thank you for reaching out. We apologize for the inconvenience this is causing you. Would you mind sending us a DM and letting us know what issue you're having?

What a waste of time. Your use of AI now makes correct security questions get rejected. And it appears you search the dark web for information and use it. By the way, your customer service number in these Twitter pages no longer functions. NICE (Will no longer use your service for anything.

Need customer support? - Open a ticket - Chat 24/7 - Call 1(800) 379-9973

@areelsx Hi there, We understand your frustration. We're happy to help you get access to your account. We will reach out via DM to get your account information

@AskDocusign ı think requiring login to receive support for a login problem is the dumbest loop ever. I cant login and i need to login to receive support?

@mipaca Hi there, We apologize for the late response and understand how frustrating this issue can be. Does your client still need assistance? If so, would you mind sending us a private message and we can assist from there.

@AskDocusign I have a client that has an open ticket with you about an issue where their account is saying they are out of envelopes for the month and they only used one. They signed up at the end of July and need to be able to send envelopes today!

@ranchopam Hi there, Thank you for reaching out. Is there anything we can assist you with?

@AskDocusign I am with you! I need to talk with a human at Docusign. Apparently there aren't any.

@arpangup Hi there - We’re sorry to hear about your experience. The best way to receive Docusign support is through this link: support.docusign.com/s/contactSuppo…

@DocuSign @thygesen_allan @DocuSign @DocusignDevs @AskDocusign Can you tell me why my app keeps getting rejected?

My expectations going in were *really, really* low but I've been been shocked by how terrible of a product @DocuSign is. Their platform is ridiculously confusing and insanely buggy. Out of the 100+ API integrations I've set up over the past decade, DocuSign has just been comically bad.

@ClaireCooks63 Thank you for contacting us. Please forward suspicious Docusign-themed emails to us at spam@docusign.com so that we can investigate.

@AskDocusign I received email confirming documents have been signed and think it’s a scam? Do I need to worry? Cannot see any signed documents

@wsmithe Customer Phone Number: - Preferred Contact Method: 2/2

@wsmithe Thank you for sharing your concerns. We need more details from you so we can assist you further. Please send us a direct message with the information below, and we will do our best to assist. - Customer Name: - Case Number (if you have opened one): - Customer Email: - 1/2

@AskDocusign I'm a paying customer losing my mind trying to open a case. If I'm already logged into DocuSign, why do I have to login again in the support center...and why is it so difficult to login to the support center!?!?!?

Need to choose a different plan? bit.ly/45rC11p

Checking the status on our website can help you confirm our system's status: bit.ly/3rFnbqg 👩‍💻👨‍💻

Two quick ways to reach our support team: 1) Live Chat: bit.ly/3F1Txyq ⌨️ 2) Mobile: 1 (800) 379-9973 📱

Can't reset your password, locked out of your account, or need general help logging in? Reach support via mobile: 1 (800) 379-9973 📲

Have general questions around DocuSign products, best practices, or just want to network with peers? Check out our Community: bit.ly/48qMtsJ

If you need to report a customer for fraud or illegal activity, head to our online portal: bit.ly/45166Vi For all other security concerns, please email security@docusign.com.