Docusign

🏆 Docusign has just been named Newsweek’s #1 “Most Trustworthy Company” in the Software and Telecommunications industry - 2 years running! Trust is more than a feature within Docusign IAM - it’s the foundation of how we operate. Learn more: ow.ly/Yx4M50VxSKh

Hi there - We're sorry to hear about your experience. Please send us a direct message with the information below, and we will get you the direct assistance you need. - Customer Name: - Case Number (if you have opened one): - Customer Email: - Customer Phone Number: - Preferred Contact Method:

@Docusign what gives? I have scheduled calls with two different reps on two different days and neither showed up for the meeting? I just wanted to get some idea of pricing for our needs DO BETTER!

Our 2nd annual Impact Report is out. In FY26: 56% reduction in carbon inventory, $775K committed through Agreements for Good, and 18,500 volunteer hours from our employees. Read the full report: spr.ly/6010B6AGKo

New @Deloitte report: organizations using agentic workflows with an end-to-end agreement solution are seeing nearly 30% higher ROI. Read more: spr.ly/6016B6fDHq

Hi David, we understand how frustrating it can be when you need help and can’t connect with our team. Let us get you the direct assistance you need to log back into your account. First things first, can you provide us with the following in a DM: Customer name: Customer email: Customer phone number: Preferred contact method: Once we have this information, our team can get started on resolving this for you. Thank you.

@Docusign @FastCompany @DocuSign 4 days. 3 test email accounts. Dozens of failed attempts. Case #17103582. Same boilerplate response every time. I am a paying customer who cannot use your product. I need a senior technician to call me TODAY.

We've been named one of @FastCompany's Most Innovative Companies of 2026! 🎉 Our AI-powered Intelligent Agreement Management platform is turning contracts into our customers’ strategic advantage. Check it out. #FCMostInnovative

Hi Bob - We're sorry to hear about your recent experiences and understand how frustrating it can be not being able to access your account. We are happy to get you the direct assistance you need. First things first, can you provide us with the following in a direct message? Customer name: Customer email: Customer phone number: Preferred contact method: Once we have this information, our team will be in touch to resolve these issues for you. Thank you.

@Docusign is THE WORST!! DO NOT EVER USE THIS COMPANY! I bought extra envelopes, spent $500 for the year, and haven't been able to access my account for 2 weeks!! I've talked to 6 different technical support representatives, bots, their supprt center, adn still can't log in./ Their system is so stupid: I go to login, enter my username and password, then it says I need ot reset my passwrod and htat they sent me a link. The link never comes. They say I need to whitelist their email addresses, which I've done on Outlook and at Hostgator, and still I can't login. I am pursuing national media outlets to take this story to a broader audience as I can't be the only one experiencing this problem. In addition I am filing a complaint with the BBB and shopping for a lawyer to sue for damages and breach of contract.

Hi there - We're sorry to hear about your experience. Please send us a direct message with the information below, and we will forward your issue with support. - Customer Name: - Case Number (if you have opened one): - Customer Email: - Customer Phone Number: - Preferred Contact Method:

Disappointed in @Docusign customer satisfaction guarantee, because it doesn't exist. I specifically purchased their subscription to be able to accept signatures and ACH payments at once. Reality does not live up to its marketing hype. Despite not working well, no refund.

@harshjdhv Hi Harsh, please forward any suspected spam or fraudulent Docusign-related emails to verify@docusign.com for our team to evaluate. Thank you!

Woah @Docusign @AskDocusign I haven't logged into docusign for the past 2 months and all of a sudden I'm getting such spam mails Tho i see nothing in my docusign dashboard

@NickMaccini Congratulations on the deal! We'd love to send you a surprise - will you DM us to share your address?"

I just had my first EVER one call close. I’ve had plenty of deals where called & set same day appointment then went and got the deal signed same day. But first time on first call just sending an agreement of sale while on the phone with them then seeing the docusign notification that they signed WHILE on the phone with them. What a great feeling. Ultimate efficiency. $530k ARV $260k contract price with seller.

There's a big difference between a vibe-coded tool and an enterprise-grade platform trusted by 95% of Fortune 500s. Our CTO, Sagnik Nandy, breaks down what actually goes into running enterprise software at scale.

@beret2569 Try going into your inbox and creating a new message by searching "Docusign". You should be able to send a message that way. twitter.com/messages/compo…

@Docusign I know, when i click on that, it sends me back to twitter's home page ..

Docusign is now in @AnthropicAI Cowork! 🚀 We’re bringing enterprise agreement workflows directly into your AI workspace. Draft. Review. Execute. All through natural language. Click the link to find our more: docu.ly/4azePEn

@beret2569 At the top of our home page, you should see an envelope icon ✉️. That will open up the DM option to message us directly.

@Docusign Exactly !! I can't even dm you , when i click i get forwarded back to twitter's home page ..

@beret2569 Hi there, Thank you for reaching out. We apologize that you haven't been able to reach support. We're happy to help. Would you mind sending us a DM with your account information? - Name - Phone - Email - Account ID (if you have it)

@Docusign @AnthropicAI Hello ! I cant reach out to any support, i even have a paid plan, all support buttons either are disabled or non clickable .. it's frustrating.. is there anyone from your team who can help ??

@Cemal98756131 Hi there, Yes, it is. Docusign.net is a secondary domain, so it will be redirected to account.docusign.com. You can find out more information here: docusign.com/trust/security…

@Docusign @AnthropicAI docusign.net is your legit domain?

@JohnFAllan Hi @JohnFAllan Thank you for reaching out. We're sorry your experience hasn't been smooth. We're happy to help. Would you mind sending us a DM with the following account information: - Name - Phone - Email - Account ID (if you have it) twitter.com/messages/compo…

@Docusign is HORRIBLE I can’t believe I just signed up. I paid for the product and it says ‘purchase a plan to continue’ I just did! About to cancel and use something else.

@00nsk1e HI there, We apologize for missing your original comment. We're happy to help. Please send us a DM explaining the issue along with your account information: - Name - Phone - Email - Account number (if you have it)

@JackL0ngman Hi there, Thank you for reaching out. We apologize for the lack of support. We're happy to look into this for you. Would you mind sending us a DM with the following information: - Name - Phone - Email - Account number

@Docusign i’ve been a customer for almost 4 years and I can’t believe how trash your support service is. We are trying to send time sensitive documents out. It prompted us to upgrade our account, so we did. It still said we didn’t have enough sends & prompted us to upgrade again.

@JasonStarr Hi there, Thank you for reaching out. You can make the change in Admin > Sending Settings> Field and Properties If you do not see this, please send us a DM, and we can look into this for you.

Anyone out there know how to get @Docusign to stop trying to automatically detect fields when you load a document? I've turned off "new sending experience" and disabled AI field suggestions, but it still does it. It's never right...and it is always really, really annoying.

@Desert_Hustle Hi there, Thank you for reaching out. We're happy to look into this for you. Please send us a DM with the following information: - Name - Phone - Email - Account number

@Docusign I am utilizing your free trial, but there appears to be an error when sending the same form to multiple contacts. I see the email from one contact was somehow automatically placed into the form for another contact. I don't think I would pay for a subscription for this!