Docusign

We've been named one of @FastCompany's Most Innovative Companies of 2026! 🎉 Our AI-powered Intelligent Agreement Management platform is turning contracts into our customers’ strategic advantage. Check it out. #FCMostInnovative

@AdamStanco Hi Adam, thanks again for sharing your case number! Circling back here, to let you know that you should have received an email from our support team confirming they have removed your outstanding balance. Please let us know if you need any further assistance!

Even though I paid for an additional annual plan, my account still has a "Pay now to reinstate your account" CTA, but when I click this it takes me to a broken page. Persists across multiple devices, incognito, cleared cache

Hey @Docusign, I paid for a license several days ago but have been blocked by a billing technical issue that has suspended my account. Support promised a fix two days ago (case #17530110) but has gone silent. I'm blocked from sending leases for my business. Please help!

@AdamStanco Hi Adam, I'm sorry to hear you're still having trouble accessing your account after your recent payment. We appreciate you sharing your case number and the details here. We have forwarded this to our support team to help look into this further. twitter.com/messages/compo…

@patialavii @TheEquitiesRoom @skocherhan @Malwarehunterr We appreciate you flagging this. We can confirm our teams are aware of this campaign and have taken down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.

⚠️Observed phishing URLs delivering RMM payload: RMM:TiFLUX (Win) and FleetDeck (Mac) Theme: DocuSIgn URL: hxxps://markatuna[.]com/docusign/docusign/ #ThreatIntel #Phishing #RMM

@vmray @sm4sh1t We appreciate you flagging this. We can confirm our teams are aware of this campaign and have taken down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.

🔥 Alert: Weaponizing Overlord RAT — open-source Golang RAT in DocuSign-themed phishing 🔗 Report: vmray.com/analyses/overl… We have recently spotted a phishing campaign, which utilizes a new, open-source malware called OverlordRAT written in Go. The chain starts with a malicious URL, which points to a domain impersonating the logistics company Global-Merx. The URI resource - utility.php - mimics an official DocuSign page and uses embedded JavaScript to trick victims into downloading a document of ACH Remittance payment, which is a malicious MSI installer, but we’ve seen the payload getting changed recently. The installer embeds a DLL stager and gets called via the CustomAction table of the fake Microsoft DirectX Runtime MSI installer. The DLL finally injects its payload to werfault.exe, decrypts the final stage Overlord RAT payload with XOR (0xA9) and executes it. The use of Overlord RAT again reinforces our previous findings that actors are always on the lookout for adopting new tools in their attack arsenal. 🔑 Takeaways: - URL → DocuSign phishing → MSI → DLL → EP injection (werfault.exe) → XOR (0xA9) → Overlord RAT - MSI and DLL disguised as Microsoft DirectX Runtime files, embedded payload called via CustomAction table - DLL stager injects to werfault.exe, decrypts Overlord RAT payload with XOR key 0xA9 - The open-source Overlord RAT handles encrypted WebSocket traffic, provides HTTPS, JWT, RBAC and MFA authentication, flexible remote desktop streaming (WebRTC, MediaMTX) and supports Windows, Linux and macOS platforms

@epicentar We're sorry to hear that you're having login issues! We'd like to help. Please send us a DM with your name, case number, phone number, email, and your preferred contact method, and we'll flag to our support team directly. Thank you!

@Docusign @FastCompany Your login does not work, and AI chatbot is not helpful.

We've been named one of @FastCompany's Most Innovative Companies of 2026! 🎉 Our AI-powered Intelligent Agreement Management platform is turning contracts into our customers’ strategic advantage. Check it out. #FCMostInnovative

@pauloalberto_ We're sorry to hear about the issues you're experiencing with your account, Paulo. Please send us a DM with your case number, email, phone number, and preferred contact method, and we'll forward the issue directly to our support team.

@Docusign hi. I paid for an annual subscription and my account still “free”. Because of this issue on your end I can’t have the chance to talk with a human. I need help. This is causing a very problem on our company because we can move with the agreements that need to be signed

Docusign IAM is now available in Slack. Ask questions about agreements, surface key terms, launch reviews and approvals, and stay ahead of obligations – all without leaving the conversation. Powered by Docusign Iris and enabled through MCP. Available today in the Slack Marketplace.

@patialavii @TheEquitiesRoom @skocherhan @Malwarehunterr Thank you for flagging. We can confirm our teams are aware of this campaign and have initiated action to take down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.

@vmray @sm4sh1t Thank you for flagging. We can confirm our teams are aware of this campaign and have initiated action to take down the malicious URLs in question. Should you continue to see evidence of any concerning activity, please share with our teams at verify@docusign.com.

@srphayre Oh no, we're sorry to hear this. We are still happy to follow up and see if there is anything more our teams can do. If you DM us your contact info and any other info about your experience, we'll share with our teams and look into this further.

@Docusign Thanks for the reply. I connected back in and another agent explained to me that I have lost 18 years of documents because I'm on the free tier and thus get no support for a 2FA issue with my account.

For the first time ever (I think), I just got "hung up on" by an online chat support agent! @Docusign need to do a review how their online agents treat their customers.

@ArneKuilman Arne, we're sorry to hear that your experience has been frustrating and we'd like to try and assist. Do you still need help? If so, feel free to send us a DM and we can share with the right folks on our teams.

Jeez, @docusign went down the wrong path. Abysmal support options. Delete all cookies etc. To activate an account or get an arcane error message.

@IAmSangHuynh We'd be more than happy to help with any issues you may be having. Please send us a DM with your name, email, phone number, and your preferred contact method, so we can better assist. Thank you.

@Docusign is your support down?

🤝 Big news for business teams 👀 Docusign IAM is now available in @openai Codex and ChatGPT — create agreements, review contracts, manage renewals, and take action right where work happens. Less searching. Less busywork. More action. 🚀

@tobyns We appreciate the feedback, and are sorry to hear you find the notification sound frustrating! We'll pass this along to our product teams.

@Docusign the signing complete notification sound is honestly the most frustrating new "feature" of Docusign since we became a customer years ago. Happy to jump on a call with Product Management and explain myself ;)

@nicitaacom Hi Nikita, thanks for reaching out! I want to make sure you get exactly the right help for this uploading error. To get you your solution, I need a few quick details. Please send me a DM, and we can figure this out. Thanks so much!

Thing to improve #1540 @docusign - and what should I do? #issue #docusign

@rarefounders Hi Vasily, I'm so sorry to hear you've had a poor experience with the support you received. We're here to help. Please send me a DM with your email, account number and any additional details, and we'll escalate this to our colleagues immediately.

Just paid for 1 year with @Docusign what a horrible experience. No support links work, no way to contact support. You can only email them if you are a paid customer - which I’m, but the system doesn’t think this way.

A few gems from the last 48 hours!💎 #DocusignMomentum

Docusign Momentum 2026 is here! We’re unveiling the next era of Intelligent Agreement Management. An AI assistant and agents that actually move work forward. Smarter workflows. A platform that connects every team and with the tools they use every day. ✨

Watch the world of Momentum come to life thanks to our amazing events team. 👏 While there's many exciting stops at the expo, our "Catch the Clause" machine is one of our favorites! Make sure to stop by to participate in a real life metaphor on how Intelligent Agreement Management (IAM) can speed up your contract search. Can’t wait to see you tomorrow! #DocusignMomentum