AskEnquiryDesk

@nickler_14 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@S_Harudzibwi @bookingcom Next time, kindly book directly with the airline. Usually, these third party guys work even compensate when you miss your flight

@bookingcom You cant tell me to wait 5 days before my departure date when i have just received an email about my flight cancellation. If its confirmed that i no longer have a reservation with the airline, i have the right to hear from you so that we make alternative arrangements. Making me wait more than two weeks on a flight that has been cancelled is absurd and inconsiderate.

@S_Harudzibwi Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@s5unnny Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom the support name is Sarah who initially acknowledged that the photos is different from the website and put down my phone abruptly even before my conversation ended. I have also shared images via email. I have videos for the stay as well.

@laurenjwilkin Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom Still not working! Can you message me directly?

@bookingcom My Amalfi trip is a mess. Host tried to extort €800/nt then cancelled. Support's "fix"? Suggesting I re-book the SAME predatory host for €3k! 🤯 ​I have £1k non-refundable flights. I need relocation approval NOW. Res # ending 0335. @WhichUK #ConsumerRights

@123Travel12345 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@Arrfs Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom Please can you tell me how to get in touch? Because phone and webchat are not an option?

@bookingcom hello, I need to move my flight on the 23rd of March, I’ve found a suitable alternative on your website; but I cannot speak to anyone until 5 days before departure at which point it will be significantly more expensive! Can you let me know? Thank you!

@SeemaBa34853674 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom Yes I checked. It says the hotel is not responding.

@bookingcom No resolution or response from the portal after being penalized for a booking. The partner hotel says that it's the portal 's responsibility and vice versa.

@AouateR16652 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom URGENT: After deleting an unused account and updating my email, all my reservations and Genius Level 3 disappeared from my account. Hotels confirmed the bookings still exist but they are no longer linked to my profile. Travelling to Japan soon and urgently need help!

@AouateR16652 We review your case and the team in charge is already working on your requirement. Please share your email address and phone number

@bookingcom Thank you for your feedback. I've just sent you the information in a DM.

@CenturyCav15558 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

Dear @bookingcom and @GlennFogel, Why can hotels no longer charge non-refundable reservations immediately? Delayed Virtual Credit Card (VCC) activation is causing financial problems for many hotel partners. We relied on early payment for financial planning. What changed?

@oisouheitor Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

Algum advogado especialista em hospedagem estou com um problema gigante com o @bookingcom e eles vão aprender como atender o consumidor

@politicalspitt Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom I will when it comes to that, I just want everybody to see that your customer support will do anything they can to maintain a profit margin.

Culture Vultures feast your beady eyes on our guide to Liverpool! 🇬🇧 (That’s a metaphor, I’m sure your eyes are lovely.) It’s got sights to behold, galleries galore, and magnificent museums 👉 See you at The Beatles Exhibit! book.i.ng/6013gpbOR

@Ricardo54677648 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom Tengo un problema con Booking en Argentina cómo puedo hacer para comunicarme con alguien responsable

@ReneHofinghoff Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@ihsan_parammal Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance. And refund thank you

@bookingcom @bookingcom I urgently need a refund for my cancelled flight (PNR: X5RBGS, 26 Mar 2026), but I can’t find any option to contact your support via app or website. Please help me resolve this ASAP!

@bookingcom My Jazeera Airways flight that I booked through your platform was cancelled, but I cannot find any option to contact customer support in the app or website. I only have a customer reference and PIN but no support access. ✈️ #BookingCom #CustomerSupport

@ihsan_parammal Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@s5unnny Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom hi I would like to raise a concern for one of my booking that went unexpected. The images in the website and reality is different. Plus the sofa bed is broken. I reached out to support but they put down my phone abruptly even before my conversation ended.

@Daniillyg8 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom Still waiting for a human agent for Case 6088024377. Your support is ignoring me for 2 days. The property near POLIN Museum was a nightmare. Give me my money back! Stop ignoring the scam reports! @bookingcom

@Heenajain206 Thank you for reaching out. I’m really sorry to hear about your experience We’re looking into this and will work to resolve it as quickly as possible. Please follow us back and share with us your phone number and email address for quick assistance thank you

@bookingcom Second while booking when there comes an option to book the property without prepayment then why after reserving, hotel ppl starts calling to pay an advance?