Ask Frontier

@LaverisCorey Greetings Corey! We are pleased to examine this matter. Please reach out to us directly for improved assistance. -Sabrina twitter.com/messages/compo…

@FrontierCorp @Verizon Hey Frontier you dug up my yard in November and it still looks like this. The rest of the area got seed and straw the same or next day. You guys don't return calls or respond to your property damage form very well.

Hello Cory! I understand that dealing with issues after installation can be stressful. If you have any outstanding concerns, please know that you can submit a property damage claim at frontier.com/pages/helpcent…? And someone will be there to support you within the specified timeframe. If you have any questions, please feel free to reach out to us directly. We're here to help! -Sabrina

@shawtown740 You can check for service availability in your area at Frontier.com/buy. -Ryan

@AskFrontier Your app used to see if fiber in your area by address has not worked for days.

@David_W_Martin Hi David, thanks for reaching out to us today. If you could send us a DM, I’d gladly look into this further for you. -Ryan X.com/FrontierIntern…

@AskFrontier @FrontierCorp "We’ve id'ed a potential service issue that may be impacting your connection. The fastest way to get this resolved is to give us a call..." what is this crap? Upselling? Stop wasting customer time!

@DaveLapell Hi, David. It is unfortunate to hear that you're experiencing a service outage. I'm here to help! If you can message us directly, we can provide additional details, assist with credits and more. -Eric twitter.com/messages/compo…

@FrontierCorp talks about their "fast & reliable" internet service. Yeah right. 5 internet outages in 3 days. Just waiting on the next one. Doubt these will be taken off my bill, like every other time. #Foxnews #News @NewYorkStateAG

@MariaTe54923293 Hello Maria! We are happy to delve deeper into this issue. Please reach out to us directly if you need any help. -Sabrina twitter.com/messages/compo…

@FrontierCorp Pray they don’t give you a jacked up router that doesn’t connect to some of your items like I’ve had for the past year plus, I have not been able to use my television because the router blocks it .

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@MariaTe54923293 Greetings Maria! We are pleased to explore this matter further. Please contact us directly for assistance. -Sabrina twitter.com/messages/compo…

@FrontierCorp I got frontier when we got hit with two hurricanes in Florida because spectrum was down and didn’t know when it was going to come back up, from that point on till now I have called probably about 10 times because it won’t connect to my television , You gave me a shitty router.

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@TheAlienCoqui Hi, J. I'm here to help! Feel free to message us directly so that we can gather additional details from you about your claim. -Eric twitter.com/messages/compo…

@AskFrontier It’s been over a month since Frontier contractors damaged my lawn during installation work Claim C1626368 + FCC complaint already filed. A May 15 restoration date was missed and I still have no repair or timeline. Can escalations help?

@JECT1011 Unfortunately, we are unable to prioritize fiber installations in areas marked for expansion. Nonetheless, we are responsive to demand, so kindly share the nomination link frontier.com/myfiber with your neighbors. -Kevin twitter.com/messages/compo…

@AskFrontier Can you please at least escalate?

@AskFrontier I have been waiting two years for frontier to be installed and your cables are hanging outside my pole. Would you please make it available for 1 Ulbrick Lane, Westport, CT, 06880.

@NavigationDeck Hi Mike. If you need assistance please send us a Direct Message. ~Janelle twitter.com/messages/compo…

@FrontierCorp Fios had an outage late Saturday night. It happens & rarely. The app says no outage while the chat says investigating an outage. Service was back in under 2 hours. Next day I get alert of known outage. 2 days later I get alert outage resolved. Need work on this.

JECT101, thank you for your interest in our Fiber service. We encourage you to keep checking with us at frontier.com/myfiber, and you will receive notifications via email or phone when it becomes available. Unfortunately, we do not have a specific timeline for any location. This link will provide you with a better understanding of the process. frontier.com/why-frontier/w… -Kevin

@AskFrontier: your fiber cable has been outside my street for almost two years now. When will it be available at my address? 1 Ulbrick Lane, Westport, CT, 06880

@DrRapFogal Hi Rap. If you need assistance please send us a Direct Message. We are here 24/7. ~Janelle twitter.com/messages/compo…

@FrontierCorp absolutely the worst support

@sagegirl75 Hello Sage! I would be glad to investigate this for you and conduct some tests on the internet service. Please reach out to us directly for assistance. -Sabrina twitter.com/messages/compo…

@FrontierCorp my internet goes out at the worst times. Another outage on a Sunday night. SMH.

@GrandTovega Hello Honchovega. Thank you for contacting the Frontier Social Media Team. I am happy to assist you. Please send a private message for assistance. -Jennifer twitter.com/messages/compo…

I get why Frontier struggled all those years with handling Verizon’s fios infrastructure hand off now

@mickrussom Hello Mick. Thank you for reaching out to us. Please send me a direct message at fybr.to/4dsGYwP so I can get your information in private. -Rob

@AskFrontier Lutz / Tampa area, internet down. Called in. First time, about 3 hours ago, worked. Now nobody is responding cant get live agent, etc. What is going on?

@rgrrabbit1 Thank you for reaching out, Roger. I do apologize for any inconvenience you are currently experiencing with your internet service. I would be more than happy to look into this matter for you. Feel free to join via direct message. Once done, we can proceed. ~ Matthew twitter.com/messages/compo…

Hey @AskFrontier! What’s going on with cable and internet service in the Los Angeles area? It’s been down since around 6pm yesterday.

@The_DarthMario Thank you. An escalation has been added to your appointment. If a tech can go out sooner, then you will be contacted with a sooner appointment. Is there anything else I can assist you with today? -Jennifer

@The_DarthMario Hi Darth Mario, I’m here to assist you with any of your questions and concerns. Please send me a DM so that I can see if there is anything I can do. -Kevin twitter.com/messages/compo…

Just fucking lovely @FrontierCorp A service tech came to my parents' apartment downstairs to fix their issue, but left ME without internet. And the tech didnt leave a business card to call him back directly. So now I'VE gota wait til Monday to get my internet back?!

@hosiephoto Hello. I would be more than happy to look into your service issue if you can send a direct message, so I can get additional information. -Ron twitter.com/messages/compo…

@FrontierCorp @AskFrontier my telephone an internet services have been down since May 7th and my May 7th appointment was moved to May 8th and there’s been no appointment and the app said service would be restored on May 7th. Even says it now. Will I ever get my services restored?