Ask Frontier

@northwest_arm Thank you for reaching out. I apologize for any issues you are experiencing related to your order for the hardware. Feel free to reach out via private message once done; we can proceed. ~Matthew twitter.com/messages/compo…

@AskFrontier Two weeks later - still paying and still no service! I was told I would be sent the hardware. Inexplicably, the order was canceled in the app. I called customer service, the staff apologized, and said it would be sent by today. It didn’t arrive today. @frontier what is happening?

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@palitty Hello Paula, I would be more than happy to assist you. I would just need you to send me a private message. -Mary twitter.com/messages/compo…

@FrontierCorp That be great if my service worked. Your customer service support is non existent and your automated messages that just randomly make you an appointment for Monday are not helpful either. Anyway a service support person is available to actually talk to

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@E_Smitha7 Hello. I would be more than happy to look into your service issue if you can send a direct message, so I can get additional information. -Ron twitter.com/messages/compo…

@FrontierCorp I have been trying to get technical support for days. I finally got a hold of someone 3 days ago and a technician was supposed to come yesterday and never showed. I’m wasting another day trying to get resolution. This is the worst support ever received.

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@MelvinBungles What is a good contact number for you?-Ryan

@AskFrontier Has the outage been restored? You won't be able to run a test. I don't use your hardware.

@AskFrontier Going on 27 hours without data service and 0 communicaion on status. Acknowledging there is an outage in the app and that is all that is available is not sufficient.

@epic____1 Hi Michael. I'll be happy to check on your service for you. Please reach out via direct message. ~Janelle twitter.com/messages/compo…

@FrontierCorp What is going on with the service outage in Orange County California? Did a major line get cut or something? #internet #fiber #wtf #fixit #california

@MelvinBungles Hi Melvin, a test I just ran indicates that there is no Ethernet connection detected. If you don't mind, can you check if your Ethernet is plugged in firmly in the correct port on your router? - Ryan

@AskFrontier Update: 54 hours without service

@HopeD74384 Hello Hope. Please reach out via Direct Message. I'll be happy to help you with your billing concerns. ~Janelle twitter.com/messages/compo…

@AskFrontier I've had nothing but issues since signing up.The latest is a billing issue. The monthly amount is incorrect and the 6 month free promo was never put on my account. Customer Service is terrible. All they've done is try to up sell me to add other services

Thank you for reaching out to Frontier, a Verizon Company. I am happy to look into your request for you. Please reach out via private message by clicking the ‘message’ located on our main page. Or you can send me a direct message at x.com/frontiercorp. This will allow us to gather your information in private. -Brandy

Frontier Internet is down for some users currently. Are you one of them? #Frontier #FrontierInternet #FrontierDown community.designtaxi.com/topic/25354-is…

Hello Crystal. Thank you for reaching out to Frontier, a Verizon Company. I am happy to look into your request for you. Please reach out via private message by clicking the ‘message’ located on our main page. Or you can send me a direct message at x.com/frontiercorp. This will allow us to gather your information in private. -Brandy

@cb_doge I have competing carries pretending to help and provide things very similar looking. Has frontier then switched w my phone co.. Android, always. Now Verizon is calling claiming to be my carrier while I'm actually making higher than usual payments to my actual company that happen

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Hello! I would be glad to investigate any service problems you might be facing by conducting a few quick tests. Please send us a direct message or chat with us at frontier.com/Contact-Us. I will work on identifying a solution or keep you informed if it’s related to an outage. -Sabrina

@FrontierCorp I just switched from Comcast/Xfinity and we're getting about half the speed. Frankly, it sucks.

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@Ms_Terree Hi Terree! Many problems can be resolved with simple troubleshooting steps. If you haven't already, check out frontier.com/helpcenter/cat… for a quick guide. If issues persist after that, please contact us directly. -Sabrina twitter.com/messages/compo…

@AskFrontier internet down in 92648?

@tunafinJeff Hello J.P. Thank you for contacting the Frontier Social Media Team. I am happy to assist you. Please send a private message for assistance. -Jennifer twitter.com/messages/compo…

@AskFrontier i’m ordering new service, but I’m having some trouble. I am about to cancel my order. Can somebody reach out to me? I’ve already invested five hours on the phone over three days.

@tunafinJeff Hi JP. Please reach out via direct message. I'll be happy to help you with your installation concerns. ~Janelle twitter.com/messages/compo…

@FrontierCorp how do I get a supervisor for assistance. Was going to change from xfinity but upset at poor service. Tired of overseas support reading off a card when in the states.

@LamaGraphics Hi Chris. Please reach out via direct message. I'll be happy to take a look. ~Janelle twitter.com/messages/compo…

@AskFrontier @FrontierCorp @VerizonSupport How do I get updates about a damage claim? Was told I would hear something in 3 or less business days - it's over a week now. I get an error when putting in the claim number on website, text number won't respond to me.

Meet Giga, our virtual assistant. Giga has all the answers to your home internet and fiber optic questions. Ask away. #MyFrontierApp #FrontierFiber

@nicocreggie Hello Nico. Thank you for contacting the Frontier Social Media Team. I am happy to assist you. Please send a private message for assistance. -Jennifer twitter.com/messages/compo…

@AskFrontier I’m having an internet issue and it was only installed 3 days ago

Hello Mark. Thank you for reaching out to Frontier, a Verizon Company. I am happy to look into your request for you. Please reach out via private message by clicking the ‘message’ located on our main page. Or you can send me a direct message at x.com/frontiercorp. This will allow us to gather your information in private. -Brandy

Unfortunately, my Internet provider (Frontier Communications of America (FCA), AS5650) does NOT implement BGP safely. Check out isbgpsafeyet.com to see if your ISP implements BGP in a safe way or if it leaves the Internet vulnerable to malicious route hijacks. via @Cloudflare

@Avadakedavra25 Hello Linda! I'm glad to explore this matter further. Please reach out to us directly for assistance. -Sabrina twitter.com/messages/compo…

@AskFrontier I haven’t had internet for 6 days, customer service has been useless saying there’s no outage it’s my equipment got a new one that wont connect to the network or server cause of the outage now they want to say it’s the outage but want to send another box like why

@Charlie_ob1 Hello. If there is anything I can assist you with please send a direct message, so I can get additional information. -Ron twitter.com/messages/compo…

@FrontierCorp The process to bring fiber into neighborhoods has to be fixed. The lack of communication and responsiveness is laughable. Here is a door flyer with a number no one answers. We have no say and our entire property has become a "easements". What a joke

@jack5489 Hello. I would be more than happy to look into any service issues you are experiencing if you can send a direct message, so I can get additional information. -Ron twitter.com/messages/compo…

@FrontierCorp it sure why my 500/500 service goes down 2-3 times every day. When it comes back up it’s 80/60. Customer service is absolutely worthless. I’m going to start taking screenshots and file a class action lawsuit. Not getting what I am paying for.