Ask Frontier

@Starsmitz Hi, StarSmith! Thank you for the update. Are you able to access: fybr.to/4eYuFdS to check on the referral status? ~Veronica

@AskFrontier No problem with the link; the problem is that no one is contacting me after I fill out the contact us form. I have filled out that form twice within two months, and no one has replied back!

Meet Giga, our virtual assistant. Giga has all the answers to your home internet and fiber optic questions. Ask away. #MyFrontierApp #FrontierFiber

@AriTakingalook No worries! Do I have your permission to send you a direct message? You may need to follow our account in order for me to do so. -Sean x.com/messages/compo…

@AskFrontier Hello Sean, thanks but I don’t have premium in order to send a direct message.

@AskFrontier Hello. I saw my bill is now $115 for one gig with the autopay discount. But EarthLink is offering the same for $60. Why double another provider? You offer $50/month for new customers. The price difference is astronomical. I love the service, but it’s too expensive.

@fecklessman Hello Buel, I haven't noticed any recent private communications between us on the social media team. If you decide to reconsider, please don't hesitate to reach out to us directly at any time, and we can take a look at the account for you. -Sabrina x.com/messages/compo…

@AskFrontier i already told you, i’ve done this privately multiple times. there’s no gold at the end of the rainbow, just my time wasted. if there were a deal for returning customers, you would publish it publicly just like you do for these new customer deals. but there isn’t, so you won’t.

Offer ends 7/22: Get Fiber 500 for $29.99/mo, plus free expert install!

@fecklessman Hello Buel! We need to gather your account details privately to evaluate your specific service. Sharing them publicly isn't safe. We have security protocols to follow before discussing pricing, so please contact us directly for assistance. -Sabrina x.com/messages/compo…

@AskFrontier you always say this in public to look good, but when i reach out privately, it never results in anything. unless you want to prove me wrong and publicly announce a way to lock in a lower rate here. but you won’t because you know i don’t have a choice in fiber providers anyway.

@fecklessman Hello Buel! I'm glad to explore any possible savings options. Please contact us directly for assistance, or use the MyFrontier mobile app to view the available options. -Sabrina x.com/messages/compo…

@FrontierCorp must be nice to be a new customer. i pay 4x this amount on the same tier as a 6-year customer. any loyalty-based deals or what?

@Starsmitz Hello, Star! If you're having trouble with the link, please get in touch with our team by calling 1-800-88REFER or contact us directly for support. We are happy to investigate the issue and provide assistance. -Sabrina x.com/messages/compo…

@AskFrontier Already did that. I have used that contact form within a two-month period twice to email and have received no reply.

@Starsmitz Greetings, Star! Should you have any issues regarding the referral, kindly express your concerns at frontiercustomerreferral.com/contact, and a team member will reach out to you. For additional inquiries, feel free to contact us directly. -Sabrina x.com/messages/compo…

@AskFrontier @AskFrontier Why are referrals through your Frontier referral program not being worked on or paid? I have submitted 5 referrals in May/June and it still says contacting customer. I know they were installed because I attended the installation!!! I have emailed Contact Us twice…

@Soulcaptive Hi there! If you have a concern and would like assistance, don't hesitate to reach out via direct message at Twitter.com/Askfrontier. We are always happy to provide accurate information and assistance. ~Steph

@FrontierCorp Still waiting for them to do the buried portion in my neighborhood….. the aerial part is done.

@DarcyDarcy22 I'm happy services are up and running. Let us know if you have future questions or concerns, as we are always happy to help. ~Steph

@AskFrontier it came back on but trying to upsell unbreakable internet during a standard outage/delay is wild work

when our internet (Frontier) is down and you call to see if it's an isolated incident or a hub issue and they try to sell you "unbreakable internet for only $25/month" sincerely, get fucked. how about i just get internet i am paying for?!

@chiralcarbon44 Hi, Avery. I'm here to help! Feel free to message us directly so that we can better assist you with your installation concerns. -Eric x.com/messages/compo…

@AskFrontier Hello, please help. Remote worker trying to get my service installed since July 1. I’ve called many times but the reps tell me that they’re waiting on a ‘3rd party contractor’ to complete the ground work before install and that the contractor will reach out to me.

@renandebarros You are also welcome to reach out privately by clicking on the 'message' icon located on our main page at facebook.com/frontierintern…. Additionally, you can reach out Customer Support team at 1-800-921-8101. ~Steph

@AskFrontier I can' direct message you. Your settings don't allow unless I pay X a monthly fee.

@FrontierCorp is absolute trash for customer service. Account # 941-708-3365-020324-5. I am experiencing a localized, single-home hardware outage that has lasted 7+ days. Phone support keeps putting me in an outage loop and refuses to send a tech.

@renandebarros I would highly recommend removing personal information from public view. For assistance, you can reach out via direct message at Twitter.com/Askfrontier. You can also reach out to our Customer Support team at 1-800-921-8101. ~Steph

@AskFrontier @AskFrontier You're not "here" to "help". You send people for a loop, provide no resolution, keep making false claims, and I'm without internet during the World Cup and can't run my business. Horrible!

@renandebarros Renan, all protected information associated with the account is at risk. I would recommend removing your personal information from public view. For assistance, you can reach out via direct message at Twitter.com/askfrontier. ~Steph

@AskFrontier This account will be closed anyway. Can you give me advice on closing this stupid account? It's worthless.

@CasperParks Hi. I will message you. ~Janelle

@danielhana Hi Daniel. I'll be happy to check for fiber availability in the area. Please reach out via direct message. ~Janelle x.com/messages/compo…

@FrontierCorp Is Frontier still planning on expanding in Cherry Valley, IL? Half of the village has Frontier already.

@Bobby03485116 Hi it’s common for new customers to benefit from appealing pricing, but we genuinely value our loyal customers and want to ensure you are included too. We are always eager to discuss any fantastic offers. Please send me a direct message. -Kevin x.com/messages/compo…

@FrontierCorp Are you going to let your current customers know about this offer? This is the first time I've heard about this offer.