Ask Mastercard

Official @Mastercard support account. Please DM with any questions or concerns and never share any personal info here. twitter.com/messages/compo…

@HibeePurvey Hi Lain! Thanks for reaching out. Please drop us a DM, and we will meet you there. twitter.com/messages/compo…

@MastercardUK is there something wrong with your payment system? Multiple instances of payments declined despite enough funds available and it's pretty embarrassing in my circumstances.

@omgpocketminer Hi! Thanks for getting in touch—just send us a DM and we’ll connect with you there. twitter.com/messages/compo…

@Gemini I urgently need some assistance, please? I'm trying to Pay my Minimums and I can't even get into the App after seeing this. Please help @Mastercard !

@Fl91656Flores Hi Francine! Thanks for reaching out. Please drop us a DM and we will meet you there. twitter.com/messages/compo…

@saralynnewhite @Mastercard I purchased a new giftcard that was already spent. case 24535267 & Mastercardgiftcards won't help me. Phone numbers go nowhere. Their customer service is the worst!!!#MastercardGiftCard

@Mastercard Gift Card Received with numbers erased. Phone number goes nowhere.. email goes nowhere. Horrible service. #mastercardgiftcard useless.

@gab_o_rocha Olá @gab_o_rocha👋, sentimos muito pelo ocorrido relacionado à troca de sua garrafa. Por favor, pode nos enviar uma DM com mais informações sobre essa questão? Faremos o melhor para te ajudar. ^IM

@Mastercard eu já um serviço de atendimento ao cliente ruim, mas o atendimento do Mastercard Surpreenda supera qualquer um. 4 meses lutando pela troca de uma garrafa Stanley 🤡 no final a resposta: não temos o produto em estoque.

@THEKevinFMiller Hi Kevin! Thanks for reaching out, please drop us a DM and we will meet you there. twitter.com/messages/compo…

Is there a bigger scam than a @Mastercard gift card? I was gifted one of these things and I’ve called three times over the last two days to try and get it to work. They took my friend’s money, but do everything in their power to keep you from using them.

@stewartkillala Hi Stewart! Thanks for reaching out, please drop us a DM and we will meet you there. twitter.com/messages/compo…

@MastercardUK why isn't your 3d authentication working?

@nielsenc Hi there! Could you drop us a DM so we can connect there? ^AS

@Citi @Mastercard @SeatGeek how come your site for SLC is not allowing the code to work for @NoahKahan tickets.

@ScolaroJor24036 Hola Osvaldo! Gracias por ponerse en contacto. Por favor envíanos un DM. twitter.com/messages/compo…

@MastercardNews porque te dejan colgado y no atienden las llamadas?

@OBIS_ng Hi. Thanks for getting in touch and sorry to read—please send us a DM and we’ll connect with you there. twitter.com/messages/compo…

@Mastercard pls what's wrong with you guys in recent times? Why are you frustrating your customers? On Friday it's difficult to make withdrawals with your card due to network issues. Today again the same thing. Can't you fix this shit once and for all?

@kirschteinist Hi! Thanks for getting in touch. Please send us a DM. twitter.com/messages/compo…

@Mastercard Can u fix the card why doesn't my card work ANYWHERE.

@psaintlaurent0 Hi Saint! Thanks for getting in touch —please send us a DM, and we’ll connect with you there. twitter.com/messages/compo…

@Mastercard your mailing list software is compromised and someone can send mail whenever they want

@mahmoud23356 Hi! Thanks for reaching out, please drop us a DM and we will meet you there. twitter.com/messages/compo…

@MastercardMENA السلام عليكم لدي مشكله احتاج للتواصل معكم

@ImtiazSk5 Hi! Thanks for getting in touch. Please send us a DM. twitter.com/messages/compo…

@AskMastercard @Mastercard Hi, I need to verify the Country of Issuance for the BIN range 53386752. I do not need account details, just the country region. Can you confirm if this is UK (GB)?"

Official @Mastercard support account. Please DM with any questions or concerns and never share any personal info here. twitter.com/messages/compo…

@tweeeeetttttyyy Hi. Thanks for getting in touch and sorry to read—please send us a DM and we’ll connect with you there. twitter.com/messages/compo…

@Mastercard seriously! What kind of help is your contact centre when you can’t get through. I’ve been waiting over an hour to speak to someone as I’m trying to make a purchase but Mastercard has blocked the transaction and my bank can’t do anything as it’s blocked by Mastercard!

@Mito_Queiroz Olá! Por favor, pode nos enviar uma DM com mais informações sobre esse problema que você está relatando? Faremos o melhor para te ajudar. twitter.com/messages/compo… ^IM

@Mastercard só enrolação. Fornecem cupom para comprar um produto e levar outro igual mas na hora de pagar, tudo muda.

@babybaby1432 Hi! Thanks for reaching out, please drop us a DM and we will meet you there. twitter.com/messages/compo…

@mastercardindia @Mastercard @MastercardNews Hi Mastercard team, I just want to ask you on this big platform where visibility is high. There is team called Ethics point fo Mastercard company where all complaints n reports are being addressed genuinely right. Does that even work ?

@sandeshprabhu27 Hi Sandesh! Thanks for getting in touch. Please send us a DM. twitter.com/messages/compo…

I had an offer on swiggy of getting Rs 50 cashback in my swiggy money wallet on saving my Mastercard on swiggy i did that and it's been 15 days still haven't received the cashback. @SwiggyCares @Swiggy told to contact @mastercardindia @AskMastercard @MastercardAP

@sehinde_emmy Hi Emmanuel! Thanks for getting in touch. Please send us a DM. twitter.com/messages/compo…

@MastercardSSA I have 2 refunds from Temu since December 2025 on the 3rd and 22nd respectively but my account is yet to be funded up till now. I need your urgent intervention please since the refund was made to my Zenith Bank's MasterCard ATM Card.

@fotoowala Hi. Thanks for getting in touch and sorry to read—please send us a DM and we’ll connect with you there. twitter.com/messages/compo…

@mastercardindia call centre service is worst from last one week I am trying to connect on 00 08004407027 but everytime no is busy I am not sure if they dnt way to connect stop this no

@thewonderer1 Hi Neil! Thanks for reaching out, please drop us a DM and we will meet you there. twitter.com/messages/compo…

@MastercardUK hi I have a @HaysTravel card with you that is due to run out, could you confirm if you send a new one out to me before it expires please. Thanks