Yoco Support

@DarthVader_sa Hi Andile, we hear your frustration and we’re really sorry about this - it’s definitely not the experience we want for you. Please DM us your business name and the email linked to your Yoco profile so we can check your verification and help you move forward.

@Ask_Yoco I need my profile verified yesterday. I'm literally stuck because of you.

@BlackMajorSA Hi there, we’re really sorry to hear this - that’s not the experience we aim to provide. We understand how frustrating this is. Please DM us your details so we can look into it and help get it sorted as quickly as possible. We’ll stay with you until it’s resolved.

@Ask_Yoco Terrible service. Hours on end to resolve basic issues across your WhatsApp and website customer support

Welcome! If you've tweeted us a query, we'll do our best to get back to you as quick as we can. In the meantime, we've put together a guide of all the different ways we can help you here: support.yoco.help/s/

@GerhiJvV Hi Gerhi, we’re glad to hear you were assisted efficiently over the phone 🙏 We’re sorry your earlier experience with our support channels left you frustrated. Thank you for sharing this feedback. We’ll make sure it’s passed along so we can improve.

@Ask_Yoco I have managed to get hold of a support agent via phone (this number: 087 550 9626) where I was helped very efficiently. Why this number is not available and only the broken support channels are boggles my mind. It creates an impression of wilful incompetence.

@Ask_Yoco You are not responding on your WhatsApp support and your website support blocks me with an AI dead end. I want to know how I could have made a Yoco payment when I have not signed up and when the receipt gives me no useful information to track the payment.

@GerhiJvV Hi Gerhi, thank you for letting us know. We're sorry for the delay—this isn't the experience we want for you. Please DM us your business name or the one you signed up with so we can follow up right away.

@Ask_Yoco I am currently hanging with no response here, on your WhatsApp line, and in your website Chat. You clearly are unable to respond in a timeous manner. I would also be embarrassed to publish a phone number.

@bronferris @Yoco_ZA Hi Bronwayne, thanks for reaching out! We’re aware that you’re currently unable to transact. Our team is actively investigating this as a priority. Please do not restart your devices in the meantime, as this won’t resolve the issue.

@Ask_Yoco @Yoco_ZA I need assistance ASAP,can't seem to transact,cnt get through to a consultant..I'll DM contact details

@K_S007 Hi there, we're sorry for the experience and would like to help fix this as quickly as we can. Please could you send us a DM with your card machine's serial number, along with your contact details and business name, and we can then check on this for you.

@Ask_Yoco hi. Pls assist. What a painful experience trying to get assistance concerning my brand new Khumo. I need assistance with completing my user / profile / account setup. I had started but could not take pictures for the verification process.

@Stephen4bhs Hi Stephen, we've responded to you via DM. Please check your inbox for an update.

@Ask_Yoco I am still waiting

@Ask_Yoco Your sales staff are not connecting with me as per website request nor are they responding on the WhatsApp chat. I would like to purchase a unit and need someone to speak to to do so

@Stephen4bhs Hi Stephen, we've responded to you via DM, please check your inbox.

@Ask_Yoco You will need to follow me for me to be able to send a direct message to you

@iam_keoa @Yoco_ZA Hi Keoagile, We've responded to you via DM, please check your inbox.

@Ask_Yoco @Yoco_ZA Please check your DM is urgent. Complex issue I need solved

Our transactions are fully back online and the outage has been resolved. We apologise for the inconvenience caused.

@Luhan_Swart Hi there, thanks for reaching out. Yoco is always investigating new ways to help the self-employed get paid. While this isn't on the plan for right now, it's definitely something we will look into in the future. We love collaborating with our customers so keep the ideas coming.

@Ask_Yoco Is there any way I can track Petty Cash pay-outs with your app? Or will you be getting this feature any time soon?

@hijabi_snxper Hi There, we're sorry for missing your message. We charge a transaction rate every time you transact and not when you do a refund. You can find out more about our refund process here: support.yoco.help/s/article/How-…

@Ask_Yoco hello, when i refund a customer do you refund the full amount or do you subtract the service fee still?????

@bomza_mafanya @Yoco_ZA We do appreciate your concerns and take your feedback seriously, so if you have anything on this please send us a DM.

@Yoco_ZA, Gents a whole 20% increase on Khumo🙈🙈🙈

@bomza_mafanya @Yoco_ZA Hi there, we appreciate your feedback and our goal is always to create accessibility with our card machines. Due to a few factors, we've taken the decision to increase prices. We do believe that our prices still create accessibility as the cost of the machine is a once-off cost.

@JimmyGweba Hi Jimmy, we're sorry for missing this! Our Neo Touch is a standalone card machine that fits in the palm of your hand. It allows you to accept payments in seconds. Pairing to a phone or tablet is not needed. Find out more at yoco.com/za/yoco-neo-to…

@Ask_Yoco Have Yoco considered an even smaller payment device for taxis/buses where the driver can just tap a bank card & get a confirmation sound without having to fiddle around with a handheld device whilst driving? A taxi fare can be set prior & all they have to do is tap.

@jacovirus Hi Jaco, we're sorry for missing your message. We see that our team has responded and assisted you on our main Twitter page. Please don't hesitate to reach out if you need assistance with anything else.

@Ask_Yoco We have a Yoco Terminal...how do we go about processing manual credit cards? Our guests have send credit card details. But how do we process that?

@MokoneGalalets2 Hi Mokone, we're so sorry we missed this! Let us know if you may still need our assistance or send us a DM with the details- we would be happy to check on your request for you.

@NdabenhleAndile @Yoco_ZA Hi Andile, we're sorry for missing your message. We see that our team has assisted you on our main Twitter page. Please do let us know if you may still need assistance and we'd be happy to help.

@Ask_Yoco Hi. Can I get assistance in the form of a call from a consultant. Need to change banking details. Also need to change account email address and telephone number. Thanks @Yoco_ZA please DM for my mobile number