Assurance Wireless

@hopekendr Hello, HopeKendra! We understand how frustrating eSIM issues can be. Please send us a direct message with your Assurance Wireless phone number, full name, ZIP code, and any error message you're seeing, so we can review your account and assist you further. ^Leny L.

Check out the Dream Machine experience at the Lincoln Center!

@OliverGrimsby Thank you, Charles. One of my colleagues is already assisting you. Please continue the conversation via private message, so we can provide the support you need and work toward a resolution as quickly as possible. ^Irene C.

@AssuranceCell Sent you a message

@AssuranceCare @AssuranceCell is something wrong with your system today?

@TorpidIvy85 Hi Mary. We understand that you’d like to cancel your account. To help you with this right away, please send us a private message with your full name and ZIP code, so we can get this resolved for you as quickly as possible. We look forward to assisting you. ^Dexter M.

@AssuranceCell can someone help me disable my account, please? I no longer needed it, as I can now afford my own plan.

@FedCURE Thank you for reaching out. To create an account on Quality One, you can use an active email address and create a password, which will allow you to log in and order a phone. If you run into any issues, please send us a direct message, and we’ll be happy to help. ^Jamela C. x.com/messages/compo…

@AssuranceCell Hi, Our member is an Assurance Account holder and has been trying to buy a new $500.00 phone on your #SHOPQ1 store website, but the site asks to Login with email and PW and the Assurance Account login in with phone number and pin does not work on SHOPQ1 site, and there is no way to create an account on SHOPQ1. Please advise how an Assurance Wireless account holder can login or create an account on SHOPQ1 to buy a new phone. Best regards, FedCURE

@SheilaY13551532 Hi Sheila, thank you for reaching out. I understand how important it is to receive your order. Please send us a private message with your name and ZIP code, so I can check the status and ensure everything is on track. I’ll look into this and get an update for you. ^Karen D.

@AssuranceCell Can anyone help me ? I ordered a phone on Friday assurance wireless gave me a tracking # and an order #

Existing Lifeline customers! Did you see? Upgrade to our FREE ACP plan to add High-speed Data and Unlimited Minutes to your plan. Must qualify. Restrictions apply. #StayConnectedWithUs #ACP

@Party_Pooper_3k Hi Brandon. We understand the importance of your concern and want to help you get this resolved. Please send us a private message right away with your full name, ZIP code, and a brief description of your issue, so we can assist you further. ^Daryl O.

@AssuranceCell is your byod process online not working? I'm getting errors with my new phone

@QuanRawFootage Hi Ney, yes, our network uses LTE and 4G technology. Your internet connection is also secure and protected from viruses. For more information or if you have any other questions, please feel free to send us a private message. ^Jonalyn V.

@AssuranceCell Could Free Service Support Your Consumers, Would Assurance Wireless Boost LTE Network, Should Internet Speed Be Virus Free Thank You For Free Service.

Hi, @AssuranceCell Could I Accept An Unlimited Data Contract, Would You Invest With Unlimited Data, Talk & Text, Should Assurance Wireless Implement A Plan For New Consumers

@jonessamuel30 Hi Samuel, thank you so much for your interest in applying with Assurance Wireless! You can get started by visiting our website at assurancewireless.com and selecting Apply Now. If you have any questions at any point in the process, please send us a direct message. ^Daryl O.

@AssuranceCell Hello! I would like to know how to apply for Assurance Wireless. Can you please assist me? Thank you!

@pa_hatch Hi there, I’m really sorry to hear that you’re having trouble with your service. We definitely want to get things back on track for you. We’ve already seen your private message, and we’ll continue helping you there ^Mutya A.

@Nigel95491784 Hi Nigel, To send us a direct message, simply go to our profile and select the envelope icon located next to the 'Follow' button. We’ll work with you to find a resolution. ^Savannah G. x.com/messages/compo…

@AssuranceCell My phone stopped working. I sent in the renewal form two weeks ago. It should've been approved by now.

@Nigel95491784 Hi Nigel, Thank you for reaching out to us. We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. Please know that our team is here to support you every step of the way. ^Savannah G.

@Camae_Iglesias That’s a great question, Camae. You can visit assurancewireless.com/phone-options to check the current device availability. Shall you have any questions, please feel free to send us a direct message, we’ll be more than happy to assist you with anything you need. ^Alexis D.

@AssuranceCell What are the available devices?

Heading out for New Years Eve? Bring your camera to make memories. And to wish friends and family a happy and healthy new year at the stroke of midnight! #2024 #HappyNewYear

@Camae_Iglesias Hello Camae. While we don’t have accurate information yet on which new devices will be available in 2026, we want you to know that our current device options, which you can purchase when you apply with us, are fully compatible with Assurance Wireless services. ^Alexis D.

@AssuranceCell Was there any new devices coming this 2026?

@richhradso88087 Hello Maurice, thank you for your interest in our products and services. Please visit our website (t-mo.cc/5idr76kzmw) we have limited-time free phone offer, available while supplies last. For further assistance, feel free to send us a private message. ^Procelia N.

@AssuranceCell my name is Maurice Richardson I need a new I need a new phone I'm on social service in SSI can you help me please

@smisaacs50 Hi Shirley, waiting that long is definitely frustrating. Please check your UPS tracking or contact them directly for updates. If it’s still unresolved, send us a direct message with your registered phone number and we’ll look into it right away. ^Jinky B.

@AssuranceCell Still have not received a SIM after being stuck in UPS' possession for almost two weeks now. What happens now?

@LMcfarlin25898 Hi Larry, we completely understand how important it is for you to receive your order promptly. We’re ready to assist you in checking the status of your order. Please send us a private message with a few details so we can get started. ^Karen D.

@AssuranceCell trying to find out where shipment of new phone is

@sighsofilnek Hello, Kenli. We're here to assist you. I’m sorry to hear that your services were disconnected without your approval, that can be upsetting. Please send us a private message with your complete name and ZIP code, and we'll promptly work on finding a solution for you. ^Mark S. x.com/messages/compo…

@n1colodine Hello @n1colodine, We’re sorry to hear your replacement phone was stolen. Let’s work together to get this resolved. Please send us a private message with your full name and ZIP code so we can locate your account and explore possible options for you. ^Jamela C. x.com/messages/compo…

@AssuranceCell They stole the next phone you shipped me at, @fourthpreslinc in Chicago Fourth Presbyterian 126 E. Chestnut Ave Chicago, Il 60611 #fourthpresbyterian = violent thieves/people

312-599-3918 @Assurance - no email and my life is supposed to be a no-sharing escapade...