Astound

@ArdoinErin760 Hello! We will be happy to check your connection, in order for us to better assist send us a DM. -Jacklyn

@astoundconnects hey, our Internet went out and we can’t get in touch with a human to report or get updates on restorations

@EpinionsRmine88 Good morning! Please send us a DM so we can take a closer look at your connection. -Jackie

@astoundconnects outage now?

@Busymom142 Hi, Patti! You can submit a channel request here: astound.com/support/tv/cha… While we can't make any guarantees if a new channel will be added, every customer request is noted and considered. -Jackie

@astoundconnects I really wish you would get NBCSP+. It is so frustrating that I cannot watch the Phillies for almost a whole week in April. I have been asking for years.

@esjfil Good morning! We've replied to your DM and look forward to hearing back from you. -Jackie

@astoundconnects I am getting crap service because of a little wind storm

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@Jdougherty3 If you have any questions or concerns regarding your billing, please reach out via DM or via messenger. - Nicole twitter.com/messages/compo…

@astoundconnects strap them up. We are renegotiating our internet deal today.

@LostSatellite76 We would be happy to review your rate with you! Please send a private message so we may assist you. -Melissa

@astoundconnects Without reading the terms and restrictions, I assume this deal is for new customers only, right? Any similar deals for existing customers? We were with WOW since 2004 aned became Astound customers when they acquired WOW 5 years ago.

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@CindyH75458 @augury_ We don't want to lose you as a customer, Cindy! Please send us a DM so we can review your account together. -Jackie

@augury_ @astoundconnects Yep. Switching to Verizon Home Internet. It's a shame that they are ok losing long time customers rather than match the price they are offering to new customers. I can't see it as a net win, but whatever.

@astoundconnects Why are you offering new customers a lifetime rate that is almost $100 per month LESS than what I've been paying for years? I pay more for a slower service. Are you trying to get existing customers to switch to a different provider?

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@CindyH75458 We would be happy to review your rate with you! Please send a direct message so we may assist you. -Melissa

@astoundconnects I haven't heard back. Just so you know, talking to a neighbor and we are both looking into cancelling and trying Verizon's wifi that another neighbor ha If it stinks, I'll come back when you have another promtion for "new subcribers".

@CindyH75458 Yes, if you are having trouble direct messaging us. You can reach out to us via our chat team at Astound.com for help with your monthly rate.-Nadia

@astoundconnects yes. I thought you meant chat.

@CindyH75458 Hello Cindy! Are you able to see this message?-Nadia

@astoundconnects Can't send messages for some reason.

@KDLSsays Good morning! We strive to provide excellent support and appreciate this feedback. We've replied to your DM and look forward to hearing back from you. -Jackie

Like clockwork, I have called @astoundconnects waited exactly 30 min to be connected to a rep, I start describing the issue to the rep & then they hang up. It's happened 4 times in a row tonight. This is how they design customer service. This is INSANE!

@Edwin1110763 Hello Edwin! We are here to help, we have responded to your DM! See you there. -Jacklyn

@nickyg821 @PWSullivan Hi Nick! We’d hate to lose you as a customer. Please direct message us for assistance. –Nadia

@PWSullivan NOW I can cancel @astoundconnects 👏👏👏👏

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@kimorr62 Good morning! Please send us a DM so we can check for the updates in your area. -Jackie

@astoundconnects Hurry up it’s day 3

Customers in #WashingtonDC : We are working to repair a service disruption to our network. Our technicians are on-site working diligently to restore connectivity as quickly as possible. Thank you for your patience.

@mikelane36 Hi, Mike! Please send us a DM so we can check for any available updates in your area. -Jackie

@astoundconnects Can you provide more details? It has been out in my part of DC for almost 48 hours. For 48 hours every time ive called ive only been told "it will be fixed in 2-4 hours" For those of us that work from home, this is problematic. Not getting any actual details is also pretty bad

@ericedwardthor Hi, Eric! Still having trouble this morning? If so, please send us a DM so we can review your account together. -Jackie

@yaz_ansa @astoundconnects Still down here too!

Flagging for @astoundconnects internet access still down across Astoria since late last night high winds. Going on 14hr+ reddit.com/r/astoria/comm…