Atlantic Union Bank

@waahoowaa Correct, Alex. External accounts did not migrate over as they will need to be re-authorized for the new mobile app. For more helpful information, please visit our website at atlanticunionbank.com/olb-welcome. Thanks! -Renee

@Atlantic_Union @atlantic_union Another one for ya’! My external accounts didn’t carry over.

Hey @Atlantic_Union! Did you even test out your new app? The mobile bill pay experience is unworkable. #optimize

@waahoowaa Thank you Alex. The banner should disappear when you hit the "X" but will return when you reopen the app. This banner is only temporary to guide customers through the initial transition. -Renee

@Atlantic_Union @Atlantic_Union If you’re looking for more feedback, disable the welcome banner after someone “x”s it out.

@Hoomans_is_this Additionally, our Customer Care Center is open on Saturday from 7am until 5pm if you need any banking assistance in the interim (800.990.4828). Thanks, and have a great night!

@Atlantic_Union I can not log into my account on your new app even though I know my user and password it’s keeps saying one of the two may not be correct wasn’t having this issue on the old app

@Hoomans_is_this Good Evening! We are transitioning to our enhanced platform this weekend and the new app will be available Monday morning. Check your email for details, or everything in one place at atlanticunionbank.com/olb-welcome

@BlueEyesBlondee @cEvert0n Hi Sheri, debit card functionality has been restored. If you are still experiencing an issue with your debit card, please reach out to us at 1-800-990-4828.We apologize for any inconveniences that you have experienced. Thanks! -Renee

@Atlantic_Union @cEvert0n Atlantic union I used my PayPal and now I'm getting the fraud alert like the rest are. It's Monday AM 130 AM est time. Plz correct this!

@beeman455 @strrrfckr If you can DM me your name (no account info, please), I can have the team check on your card specifically. The impacted cards continue to come back online, but I can do my best to locate yours. Thanks!

@Atlantic_Union @strrrfckr Still zero use of card. Bank declining transfers into the account as well.

@Atlantic_Union My card continues to be blocked and I don't have enough gas to get home. You have left me stranded. It is insane and ridiculous that you can't figure out the basics of providing a banking service. I will be closing my account if I make it out of this

@strrrfckr @beeman455 I've followed you back and that should do the trick. Thanks!

@Atlantic_Union @beeman455 We can't even dm you

@niathisniathat_ We started seeing cards come back online around 5pm and are waiting for full resolution to complete. Have you received a decline in the last 30 minutes?

@Atlantic_Union It’s been several hours later and my debit card is not working??

@Atlantic_Union why is my debit card not working? This is truly an inconvenience

@beeman455 @strrrfckr If you are comfortable sending me a Direct Message with your name (please, no account information), I can have our team take a closer look. Thanks!

@Atlantic_Union @strrrfckr Yes, I am still down. No use of card.

@strrrfckr @beeman455 Cards are still actively coming back online, so there may be some time for all to be fully functional. We'll be here until they are to provide updates.

@Atlantic_Union @beeman455 just tried to make a payment to test, payment was declined. what do you get out of this?

@beeman455 @strrrfckr We are beginning to see cards operate as expected, but we are still validating and testing for full resolution. Please let me know if you are still experiencing issues. Thank you!

@Atlantic_Union @strrrfckr How long until your customers have access to their money? The people affected by this need a straight answer. Now.

@beeman455 @strrrfckr We expect to receive an update shortly and will continue to provide updates until resolution. As soon as I have information, I will respond here to you.

@beeman455 @strrrfckr We have not seen any cases reported of this, most likely due to the fraud alerts being erroneous, but that is something to take into consideration. Some ATMs offer access without a card insert required.

@Atlantic_Union @strrrfckr And is an external ATM going to destroy the card if it is under the (false and the product of your bank's negligence or worse) impression that it is being used fraudulently?

@willis3986 @Larsrows We will be happy to cover any fees incurred due to this outage. Once resolved, we will work to communicate how to receive assistance. Thanks!

@Atlantic_Union yall have frozen my debit card after flagging a $20 tropical smother order I made less than a mile from my address. And your call center is closed on Sunday. Make it all make sense.

@beeman455 @strrrfckr We are seeing some successful usage of both AUB and non-AUB ATMs, but not in all cases.

@Atlantic_Union @strrrfckr Are your debit cards usable at external ATMs?

@8Leggedape @d00mseer We do not at the moment, but we have all hands on deck working to resolve. Thanks!

@Atlantic_Union @d00mseer Do yall have a timetable of when cards will be back up and running?

@Atlantic_Union Hey gang, me and another Atlantic Union customer were unable to use our cards this morning, everything okay over there?