Atul Prajapati

4 ways to build Wealth !! ✌🏻🏆 #investingeducation #investinyourself #investingforbeginners #financialeducationmatters #investinginyourself #learntoinvest #personalfinancegoals #personalfinance101 #financialgoal

@RogersHelps But, no resolution so far

@Atul_Prajapati_ That is certainly understandable. Glad this is being looked into. -Eric

🚨 Very frustrating experience as a new customer with @Rogers and @wirelessred #Rogers #redwirelessrogers 1️⃣ I placed an order online that clearly showed $0 down payment. Paid shipping & SIM fees and was told delivery would take 3–5 business days. 2️⃣ Later received an email saying I must pay $447.20 or my order would remain on hold. 3️⃣ Contacted Redwireless — they said Rogers handles down payments. 4️⃣ Contacted Rogers — they said Redwireless must handle it. Went back and forth multiple times with no clear resolution. 5️⃣ Eventually paid $447.20 just to move the order forward. Was told order was completed. 6️⃣ Today, I received another email asking for an additional $333. This was never disclosed earlier. 7️⃣ As a new customer with strong credit history, this feels misleading and extremely frustrating. Requesting urgent intervention to resolve this matter. #Rogers #CustomerExperience #Canada

At this point Customer Service Rep will not be able to help me out as someone needs to review the credit report again and update Redwireless team to proceed which CS team is not capable of, so I would really appreciate if you escalate this to the right team so they can work on it and update my BAN or account with no down payment required note. My credit score is 720+ as of now. Thank you!

@Atul_Prajapati_ Hello. Feel free to reach out to customer service so we can try to have a look into this concern. They can be reached at 1-888-764-3771 or Rogers.com/contact. If there is an issue with the order, then red wireless may need to look into it further at that point. -Eric

Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada

Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada

Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada #communication #transparency

Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada

@Atul_Prajapati_ To clarify, your primary concern is that there was a down payment fee applied after you had placed the order. Is that right? If you're opening an account with us for the first time, a credit check needs to be performed. 1/2

Just received another email asking me to pay $834.86 now on top of $333. New customer with 700+ credit score and solid payment history, yet @Rogers & @Redwireless keep asking for unexpected down payments. Order showed $0 down, then $447.50, then $333, and now $834.86 more. This is extremely frustrating and feels misleading. Requesting urgent resolution. #Rogers #CustomerExperience #Canada

@Atul_Prajapati_ It may be the case that if you're ordering online through a reseller that the credit check isn't done immediately and thus why you were presented with a downpayment after the fact. ^ch 2/2

Red wireless says @Rogers @RogersHelps does the credit check and decide down payment part. They are not able to help me unless Rogers says otherwise. I would like someone to review my Credit history again and communicate to them or via my account to resolve this down payment issue. Please advise, thank you.

@Atul_Prajapati_ We get it, it's quite an unusual. The best way to get clarity would be to reach out to Red Wireless directly. Sorry we couldn't be more helpful with this. ^clh

Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.

@Atul_Prajapati_ Hi Atul, we can understand why that would be confusing. Since your order was placed through a resellter (Red Wireless), they'd be the best positioned to review the promotion details and charges with you directly. We recommend reaching out to them to clarification on this. ^clh

@RogersHelps @Rogers @wirelessred 🚨 Very frustrating experience as a new customer with @Rogers and @wirelessred 1️⃣ I placed an order online that clearly showed $0 down payment. Paid shipping & SIM fees and was told delivery would take 3–5 business days. 2️⃣ Later received an email saying I must pay $447.20 or my order would remain on hold. 3️⃣ Contacted Redwireless — they said Rogers handles down payments. 4️⃣ Contacted Rogers — they said Redwireless must handle it. Went back and forth multiple times with no clear resolution. 5️⃣ Eventually paid $447.20 just to move the order forward. Was told order was completed. 6️⃣ Today, I received another email asking for an additional $333. This was never disclosed earlier. 7️⃣ As a new customer with strong credit history, this feels misleading and extremely frustrating. Requesting urgent intervention to resolve this matter. #Rogers #CustomerExperience #Canada

Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.

@Atul_Prajapati_ Hi Atul, we can understand why that would be confusing. Since your order was placed through a resellter (Red Wireless), they'd be the best positioned to review the promotion details and charges with you directly. We recommend reaching out to them to clarification on this. ^clh

Several attempts have been made and It’s been back and forth a lot. Already paid $480 appx in the name of Rogers as they asked but now asking another $333 in a separate email. It’s just a poor customer service with lack of transparency in the process and looks like a classic scam pattern when they keep asking to pay and pay. I entered in a good faith paying month to month basis and that was processed as well. But, it’s been a week they keep asking more and more even though I have a good credit history.

@Atul_Prajapati_ Hi Atul, we can understand why that would be confusing. Since your order was placed through a resellter (Red Wireless), they'd be the best positioned to review the promotion details and charges with you directly. We recommend reaching out to them to clarification on this. ^clh

@RogersHelps @Rogers @wirelessred 🚨Very frustrating experience as a new customer with @Rogers and @wirelessred 1️⃣ I placed an order online that clearly showed $0 down payment. Paid shipping & SIM fees and was told delivery would take 3–5 business days. 2️⃣ Later received an email saying I must pay $447.20 or my order would remain on hold. 3️⃣ Contacted Redwireless — they said Rogers handles down payments. 4️⃣ Contacted Rogers — they said Redwireless must handle it. Went back and forth multiple times with no clear resolution. 5️⃣ Eventually paid $447.20 just to move the order forward. Was told order was completed. 6️⃣ Today, I received another email asking for an additional $333. This was never disclosed earlier. 7️⃣ As a new customer with strong credit history, this feels misleading and extremely frustrating. Requesting urgent intervention to resolve this matter. #Rogers #CustomerExperience #Canada

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