AustralianSuper

Hi there, we have a dedicated phone option for callers to identify as Aboriginal and Torres Strait Islander persons. This option allows us to connect a caller to a specialist team with cultural training who is better equipped to understand and help with the challenges faced by Aboriginal and Torres Strait Islander people. This dedicated option also provides interpreter services to callers who may not speak English and requires services in their native language. If you still need help with your super account, you can contact us at ausup.me/msg or visit - australiansuper.com/contact-us for other ways to reach out. Thanks, Stephen.

Got a letter from @AustralianSuper saying I've been signed up (not been employed for 4yrs). Called up, went through automated phone process & when I selected to speak to a member about my account, Next question was "Are you Aboriginal or Torrest St Islander"? Why does it matter?

@picoinfluencer Hi @picoinfluencer, if you'd like us to escalate internally, don't hesitate to reach out at the email address in our last response so we can assist. Thanks, Blake

@AustralianSuper Oh, believe me, the complaints process is in full swing 😘

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Hi Gee Travels, I'm sorry to hear this is your experience. If there's anything outstanding we can help with, please contact us at ausup.me/msg or visit - australiansuper.com/contact-us for other ways to reach out. Alternatively, if you'd like us to begin the formal complaints process for you, please email your full name, member number, and a summary of your query to socialmedia@australiansuper.com quoting '#21511’ in the subject line. Once we have your details, we'll direct this to the team that can help. Thanks, Riley.

@AustralianSuper Ive had quite a few Super providers over the years and, without doubt, this mob is the biggest DCs of them all. Total DCs.

@briankirsty Hi @briankirsty, thanks for the suggestion. We review and update the Member Direct investment menu once a year. We’ve forwarded this to the relevant team for consideration as part of the next review. Thanks, Jordan.

@AustralianSuper would be good if member direct offered the ETF FHNG (currency hedged version of FANG). Thanks.

Hi there, thanks for taking the time to share this. We appreciate how frustrating this may feel in the current economic climate. We recognise that insurance is an important part of a member’s financial safety net, and every year we review the insurance we offer and what it costs. From May 2022 to May 2026, we were able to reduce the overall weekly cost of basic age-based cover by between 17% and 37% due to a decrease in claims during that period. Due to a rise in Death, Total & Permanent Disablement (TPD) and Income Protection claims paid over the past year, this year the cost of cover is increasing for members in the AustralianSuper plan, Super Options and the Personal Plan. Even with the increase, most members with basic age-based cover will be paying lower insurance premiums than they were in 2022. We are a profit-for-member super fund, so you only pay for what it costs to provide your insurance. We know everyone’s situation is different, and if you’re worried about how this affects you, our team can help you understand your options, including adjusting or reviewing your cover. You can contact us at ausup.me/msg or visit - australiansuper.com/contact-us for other ways to reach out. If you’d like to make a complaint, please email your full name and member number to socialmedia@australiansuper.com with #21396 in the subject line, or head to australiansuper.com/contact-us Thanks, Sarah

@AustralianSuper unsure what crack pipe you lot are smoking, but if you think customers are going to cop this as an annual price increase you are off chops!! #aussuper #dreaming #pricegouge #goodbye #costofliving

Hi there, the current situation in the Middle East is deeply concerning for those impacted. Our thoughts remain with everyone affected by this conflict, which has touched many members, colleagues, and stakeholders. We invest in a globally diversified investment portfolio. This means that our holdings include exposure to a variety of industries and countries around the world. We monitor developments, trends, and emerging risks in our investment jurisdictions, including the Middle East, to identify issues that may impact investment returns for members. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. For more details of our portfolio holdings, please visit - australiansuper.com/investments/wh… If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF]. If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

Hi there, AustralianSuper implements the United Nations Security Council and Department of Foreign Affairs and Trade sanctions regime regarding all investment activity. We invest in accordance with the law and do not engage in activities that contravene the regulations under which we operate. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. Read more about the Socially Aware option here - australiansuper.com/investments/yo… Thanks, Sarah

@AustralianSuper The core question is: why DON'T you exclude industries that break international laws by committing genocide and other war crimes?

Hi there, with the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. You can view our portfolio holdings here - australiansuper.com/investments/wh… We have a number of investment options that give members choice. If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF] If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@AustralianSuper So @AustralianSuper are investors funds connected to industries linked to the genocide perpetrated by Israel? One word reply, true or false? @MichaelWestBiz thought you might like to know their response.

Australian super funds @AustralianSuper helping to fund war crimes in Lebanon - in breach of intl law and even their own stated and signed human rights obligations (UNGP) michaelwest.com.au/australian-sup…

Hi Sajjad, thanks for your question. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. We have a number of investment options that give members choice. The Socially Aware option has a controversial weapons and nuclear weapons screen as described on our website at - australiansuper.com/investments/yo… Our portfolio holdings disclosure provides information about the assets and companies that are in the portfolio -australiansuper.com/investments/what-we-invest-in If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF] If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@AustralianSuper That did not answer the concern. Does Aus super invests in industries who directly or indirectly support and aid Israel military spending ?

Hi Irfan, AustralianSuper manages over $410 billion of members’ retirement savings. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. We have a number of investment options that give members choice. The Socially Aware option has a controversial weapons and nuclear weapons screen as described on our website at - australiansuper.com/investments/yo… If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF] If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

Ask @AustralianSuper . They confirm they are investing diversified funds( a loop hole name for funding defence or $israli regime). They invest funding on geneocidal business, when @ICC @UN @UNHumanRights all confirm it is geneocide in ME. @ImamsCouncil @moonsightingau

Hi Lara, AustralianSuper implements the United Nations Security Council and Department of Foreign Affairs and Trade sanctions regime regarding all investment activity. We invest in accordance with the law and do not engage in activities that contravene the regulations under which we operate. The fund has a small exposure to Elbit and ICL through passive index funds. These securities are not included in our Socially Aware option. We invest in a diversified portfolio of assets across different asset classes, sectors and countries. Our holdings include exposure to a variety of industries and countries around the world and include those held in passive portfolios that invest in market indexes with broad regional exposures. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. Our portfolio holdings disclosure provides information about the assets and companies that are in the portfolio - australiansuper.com/investments/wh… If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF] If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@australiansuper, please respond to questions posed by @MichaelWestBiz 1How does Australian Super reconcile its stated commitment to human rights and international law when it is such a large investor in Israel and, in particular, in companies involved in weapons making (Elbit) and chemicals used in illegal warfare (ICL)? 2Could you please confirm your Israel investments (as per the attachment) and estimate how much is invested in these stocks (Israel companies) at present? By percentage country weighting and overall dollar value. 3Have you (the Board, the company IFM or the AS funds) taken legal advice as to the risk of being found to be involved in financing war crimes? If so, what is this advice?

Hi there, AustralianSuper manages over $410 billion of members’ retirement savings. With the exception of the Socially Aware option, we do not apply investment screens to controversial weapons or nuclear weapons companies. For details of the screens in the Socially Aware option, see australiansuper.com/investments/yo… If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF] If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@AustralianSuper @mstaindl @SSSsnoop Cut and paste from another post I see, all pre-prepared. I accept it’s far more efficient, saving time and money. However @AustralianSuper what was not addressed was the complicity in funding the weapons of this genocide. Your answer is information and instructional. I too have$

Hi @AndOily, all investment decisions, including decisions to exit any holdings we have, are underpinned by our purpose to help members achieve their best financial position in retirement. For more details of our portfolio holdings, please visit -australiansuper.com/investments/what-we-invest-in If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF]. If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@AustralianSuper @Andrew_JCC Divest or I'm taking my super elsewhere...shall we start a run?

Hi there, AustralianSuper manages over $410 billion of members’ retirement savings. Our holdings include exposure to a variety of industries and countries around the world and include those held in passive portfolios that invest in market indexes with broad regional exposures. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. The Socially Aware option has a controversial weapons and nuclear weapons screen as described on our website at - australiansuper.com/investments/yo… If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF] If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@AustralianSuper @Andrew_JCC How can you morally invest in companies that are actively committing GENOCIDE against unarmed civilians?

Hi there, AustralianSuper manages over $410 billion of members’ retirement savings. Our holdings include exposure to a variety of industries and countries around the world and include those held in passive portfolios that invest in market indexes with broad regional exposures. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. We invest in accordance with the law and do not engage in activities that contravene the regulations under which we operate. Thanks, Sam

@AustralianSuper @mstaindl @SSSsnoop So the war crimes are fine as long as it’s making your members a profit?

Hi @ShazHaitch, AustralianSuper manages over $410 billion of members’ retirement savings. Our holdings include exposure to a variety of industries and countries around the world and include those held in passive portfolios that invest in market indexes with broad regional exposures. With the exception of companies involved in the production of tobacco products, including companies that grow or process raw tobacco leaves, we do not apply sector exclusions or screens to particular industries, apart from the screens in the Socially Aware investment option. We invest in accordance with the law and do not engage in activities that contravene the regulations under which we operate. We have a number of investment options that give members choice. The Socially Aware option has a controversial weapons and nuclear weapons screen as described on our website at - australiansuper.com/investments/yo… If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF] If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@AustralianSuper @Andrew_JCC Hey AusSuper, being "deeply concerned" is Penny Wong's go to, not yours. Thoughts & prayers doesn't cut it here. Australians don't want to be complicit in genocide & war crimes. So why is Australian Super still investing with those committing war crimes & being complicit?

Hi Zabsteroz, the current situation in the Middle East is deeply concerning for those impacted. Our thoughts remain with everyone affected by this conflict, which has touched many members, colleagues, and stakeholders. We invest in a globally diversified investment portfolio. This means that our holdings include exposure to a variety of industries and countries around the world. We monitor developments, trends, and emerging risks in our investment jurisdictions, including the Middle East, to identify issues that may impact investment returns for members. All investment decisions, including decisions to exit any holdings we have, are underpinned by our purpose to help members achieve their best financial position in retirement. For more details of our portfolio holdings, please visit -australiansuper.com/investments/what-we-invest-in If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF]. If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Alex

@MichaelWestBiz @AustralianSuper @AustralianSuper I have superannuation funds invested with you. I will be withdrawing them in full & never returning if you don’t divest of these investments within the fortnight

@WanderingSally @WanderingSally As acknowledged by the broader insurance industry, there has been an increase in mental health and disability claims over the past year, which is driving the increase. Thanks, Sam

@AustralianSuper *increase in particular payouts

Hi @mstaindl and @SSSsnoop, the current situation in the Middle East is deeply concerning for those impacted. Our thoughts remain with everyone affected by this conflict, which has touched many members, colleagues, and stakeholders. We invest in a globally diversified investment portfolio. This means that our holdings include exposure to a variety of industries and countries around the world. We monitor developments, trends, and emerging risks in our investment jurisdictions, including the Middle East, to identify issues that may impact investment returns for members. All investment decisions, including decisions to exit any holdings we have, are underpinned by our purpose to help members achieve their best financial position in retirement. For more details of our portfolio holdings, please visit -australiansuper.com/investments/what-we-invest-in If you're not satisfied with our products or services, we have a complaint resolution process to address your concerns fairly and efficiently ausup.me/complaint-poli… [PDF]. If you would like to begin this process, you can make a complaint using our complaints webpage - australiansuper.com/help-and-suppo… Thanks, Sam

@Andrew_JCC @MichaelWestBiz @AustralianSuper @AustralianSuper this goes double for me and my wife. This matters enough for us to change super companies.

Hi there, The current situation in the Middle East is deeply concerning for those impacted. Our thoughts remain with everyone affected by this conflict, which has touched many members, colleagues, and stakeholders. We invest in a globally diversified investment portfolio. This means that our holdings include exposure to a variety of industries and countries around the world. We monitor developments, trends, and emerging risks in our investment jurisdictions, including the Middle East, to identify issues that may impact investment returns for members. All investment decisions, including decisions to exit any holdings we have, are underpinned by our purpose to help members achieve their best financial position in retirement. For more details of our portfolio holdings, please visit -australiansuper.com/investments/what-we-invest-in Thanks, Sam