Avid Customer Care

@CoreyCoka Hi, apologies on this. Please send me a direct Email at tope.domingo@avid.com with your registered Email so we can have it manually reset

@AvidSupport why it take forever to reset my password? I’m not getting the email!!!!!

@uniformrec Hi there, sorry to hear about this. Can you send me an Email with further info on your S1 console? Thank you (tope.domingo@avid.com)

Shoutout to @Avid @AvidProTools for wanting to charge me 2100 dollars to fix my 1k s1 console.

@BityBeats Hi, sorry to hear about this, not sure where you received that info, but Perpetual Licenses are still available. Can you PM us your iLok ID so we can check on your license further?

@OrevaZSN I’ll never pay for @Avid Protools again. Took me forever to save up to buy the program only for them to switch to a subscription only model shortly after

You know what really bugs me these days? We can't own anything anymore. Everything is a subscription. Adobe, Notion, Spotify. You don't just buy things once, you keep paying every month. You literally have to pay for everything forever. Isn't anyone else bothered by this?

@CoreyCoka Corey... hello there. Can you send me your MyAvid email used at account.avid.com and I can reset the password for you. I assume thats the one you are referencing.... marianna.montague@avid.com

@AvidSupport I’m trying to reset my password for pro tools but I’m not getting the email

@DjScrog Sorry to hear about this. May I know your existing case number if there's one available? If none, can you PM us your iLok ID along with your concern so we can check on this ASAP? x.com/messages/compo…

After 22 years @AvidProTools customer they never résolve ONE ☝️problem when I contact Avid I Always résolve alone for 22 years of user🤡 One week customer with Streinberg Cubase 👍 they answer and résolve my new software bought in them company because all audio in the project are dirty & jump in the quality 🙈🙉if we import instru or music for remix the quality is impossible to understand if it is a music or a build recording 😆 my voice is good in the headset when i test my voice but after recording all audio can’t be listen normal . 🤡 All music company can’t made a correct software or devices 🤡 This world is bad in all side 🤡 We are living in a nightmare

@Vox_Redux Hello Michael.... I see you have a case open 05120469 and support is assisting. They have escalated the issue and will be in touch soon. Avidmarianna

@AvidSupport I’m an AvidPlay customer (via Avid Link) and need help with a Dolby Atmos delivery issue to Apple Music and Amazon Music. I can’t find a direct AvidPlay support form. Can you please open or route a support case for my Avid account email: michael@harlow.net?

@C_Smith0213 Awesome! Thanks for the update. glad to hear it's all set. Have a great week!

@AvidSupport It’s koo! I figured it out. I appreciate the get back tho!

@AvidProTools I need help and no one is getting back to me! @Avid

@Lennysonofbenny x.com/messages/compo…

@AvidProTools Hey I’ve spent the best part of three days trying to get my system back up, Can I please speak to a human? Yours truly Ben -Product owner

Pro Tools 2025.10 includes Sony’s 360 Reality Audio mixing, SoundFlow integration, Speech-to-Text enhancements, macOS Tahoe support, and more ▶️ avid.co/1umV50XcXWl #protools #sonyproaudio #soundflow #speechtotext #tahoe #acondigital #nightfoxaudio #musicproduction #mixing #recording #avidprotools #daw #avid

@Lennysonofbenny hi Ben Sims, sorry to hear about that. Can you DM me your info including the version of Pro Tools you're trying to run and on what Operating System and OS version? Thank you

@realJulesTaylor Hey Jules.... Im sorry this happened again. Can you email me directly so I can look at your Avid account and include your system ID. This needs to be resolved immediately. Avidmarianna. send too marianna.montague@avid.com

Hey @AvidProTools what's the point of turning off automatic renewal if Y'all are going to charge me anyway? This is not the first time this has happened. And this is one of many reasons Y'all are the most vile company in all of pro audio. I hate you and your products.

@JarrodCooper13 Hello Jarrod..... Id like to assist you so please emai me directly with your MyAvid email address and System ID and what seems to be the issue and I can help. marianna.montague@avid.com

@JuslisenMedia @AvidProTools Imagine… we pay for multiple studio and ultimate licences…. Hundreds of euros a year. Only to be ignored without any support. @AvidProTools @Avid

@AvidProTools I’ve tried to reach support due to a technical licensing issue. I also have no access on my account to the avid support centre, even though I have requested access and have an active support plan. Can anyone from Avid please assist.

@JuslisenMedia Sorry to her about this. Please Send me your iLok and account details via DM or at tope.domingo@avid.com x.com/messages/compo… Thank you

@HarlanUncle Received your DM. Let me know if anything comes up. Thanks!

@AvidSupport Hey Avid, can you please have someone take a look at your direct messages?

@BUILTTOSHREDDD_ Hi there! sorry to hear about that. Can you Email me your account info and the address/zipcode you're trying to enter? Thank you (tope.domingo@avid.com)

@BUILTTOSHREDDD_ I've started a support case for you under case number 05037513. You'll be contacted via Email soon. x.com/messages/compo…

@BUILTTOSHREDDD_ Thank you for the info! I'll get back to you in a few minutes

@BUILTTOSHREDDD_ (tope.domingo@avid.com)

@BUILTTOSHREDDD_ Please DM or Email me your registered Email so we can have this checked ASAP

@BUILTTOSHREDDD_ Sorry to hear about this. May I know what issues you're having with Avid Link? You can access all your products at #myproducts" target="_blank" rel="nofollow noopener">my.avid.com/products#mypro… in case you're unable to access your Avid Link app.