Aviva plc

Today we’ve announced our full year 2025 results. Aviva has delivered an outstanding performance in 2025. 🟡Operating profits up 25% 🟡Achieved our 2026 financial targets one year early 🟡Confident outlook for 2026 and beyond Read more 👉in.aviva.com/4rQJF1u #AvivaResults

🗓️Tomorrow we’re announcing our full year financial results 2025. Stay tuned for all the latest 👀 #FinancialUpdate #AvivaResults

@drmandarin Thanks for spotting this - we hold our hands up on this one. A little typo slipped through and found its way into our YouTube ad. We’re only human, and even with all our checks the odd letter can go rogue. Thanks for raising it - we’re working on a fix as we speak.

@avivaplc why should anybody trust you with investments when you can't get spelling on your ads right?

@cleopatra2k Hi - It sounds likely the call you received was a vishing attempt. These are scam calls where someone pretends to represent a trusted organisation – in this case us – to pressure or intimidate you. Please fill in this 👉 aviva.co.uk/help-and-suppo…, and we'll validate if it was us.

@avivaplc been called from a hidden number by apparently someone from Aviva who was extremely rude about my insurance, I didn’t want to change anything or discuss it, I said I have a good mind to go elsewhere. He replied that he had the power to make me uninsurable and will do

@cstokie Hi Mick - It could be for a number of reasons like processing lags, payment cycles or scheduled valuation days, usually nothing to worry about. If you'd like to chat around specifics, pop our pension team a quick call, and they'll answer any questions you have and check for you.

@avivaplc Hi, my pension plan fund hasn't updated on the Aviva app since 22/01/2026, can you confirm if there is a problem with the app please?

@CarsnGadgets Hi - Of course, we'll be able to guide you towards the right team for support. We can't pop you a private message as you don't follow us. Please private message us your policy number, postcode and date of birth. We'll reply as soon as we can. 😀

@avivaplc We cannot seem to find a number to talk to an actual person regarding a car insurance policy, please can you recommend a phone number?

3/3 Please send us a direct message with any reference details you have, & we’ll ensure this is addressed properly. Thanks twitter.com/messages/compo…

@AvivaUK 2/3 Clearly, that hasn’t happened as it should have, & we’re truly sorry for the additional upset this has caused. We’d like to look into this as a priority & make sure the account details are corrected.

@EE @avivaplc @NetflixUK @BritishGas All of you should be ashamed of yourselves. All of you were notified of an account holders death. And all of you are still emailing the deceased’s email address, either to invite back or to advise of account changes.

@AvivaUK 2/2 If you're still needing help please do DM us with your full name, D.O.B, policy number and query. Thanks Aviva Social Team twitter.com/messages/compo…

@PKMitchy Morning Patrick, Thanks for taking the time to share this. We’re sorry for the frustration this has caused. We know how important it is to be able to manage & cancel policies easily, & we appreciate your feedback on renewals & online options. 1/2

@avivaplc ... sort out your insurance auto renewals process ... can't cancel online and no chatbot available ... very convenient!! Very poor indeed 😠😤

Aviva is on track to achieve 2026 Group targets one year early. Today we’ve published our Q3 2025 trading update and new three-year Group targets. #FinancialUpdate #AvivaQ32025

Tomorrow we’re sharing our Q3 2025 trading update. Check back from 7am to find out more. #FinancialUpdate #AvivaQ32025

@ScotRamsay Hi Scot, sorry to hear this. Please can you direct message our customer team @AvivaUK and they will look into this for you.

Blimey, @avivaplc are having horrendous problems. First they sent me a response to a complaint that can't be opened, and now they have sent an email referring to an attached reply that isn't attached. 🤷

@ScotRamsay We're sorry for the confusion with the PIN, we understand how frustrating that must be. If you could please send our customer service account @AvivaUK a PM with your details, we’ll make sure you’re connected with the right team to get this sorted as quickly as possible.

Hi @avivaplc You emailed me a link to a letter from you this morning. It's in response to a complaint. It requires a PIN to open it, and you haven't sent me the PIN. 🤷

@Gardene90438283 Hi, thanks for sharing this with us, we understand how important it is you can get in touch when you need us. We'd love to help get you on to the team, please pop a private message to our customer service team @avivauk and they'll get right on it

@avivaplc please tell me why your telephone answer service is the worst in the world?

A strong set of results, with more still to come. Here are the headlines from our half year results. Read more here 👉in.aviva.com/47pj4Rw #FinancialUpdate #AvivaResults

📅 Tomorrow we’re announcing our half year 2025 results. Check back from 7am to find out more. #FinancialUpdate #AvivaResults

@Loubielou99 Hi Lisa, we wouldn't be able to answer that here with you on a public page. You can find all info on our website 👉 aviva.co.uk/insurance/moto… If you need further help, please do pop us a private message, we can direct you the best contact route to the Motor team 🤝

@avivaplc can you advise if you take into consideration customers using disklocks and security bollards when renewing their motor policies with you please?

@earthtalking @AvivaUK @lovefoodcic So sorry that the site was down for a very short time this morning. It shouldn’t have impacted your project but please let us know if you’re still having issues. Thanks

@avivaplc @AvivaUK Your #communityfund website is down and @lovefoodcic is in the middle of a #crowdfunder! Any idea when it will be back up and running? TQ! 🙏

@LadyHeather4263 Hi Heather, thanks for flagging this. Please can you message @AvivaUK directly and they'll be able to help. If you have blocked them, you will need to unblock their account before messaging.

@avivaplc hi, received an email from an address starting changepersonaldetails - says I have two addresses. I don't. Guessing chancer trying to scam me? Cheers

Good luck @Lionesses #WEURO2025final