BIGW

@SallySimmons Can you please PM us on Facebook or Instagram? Thanks - Claudia

@BIGW I cannot as I am not verified. You can DM me otherwise i will go to @LEGO_Group head office in North Sydney and make a formal complaint

@lego I just bought a set from @BIGW Australia (owned by @woolworths) and received a counterfeit set … what are your recommendations. At this stage they have not offered a full refund. Please DM me.

@Offerandextend Hi LM, just letting you know that BIG W Market items on our website are sold by third-party sellers. This means the item price and delivery fees are set by the seller. If you prefer, you can filter your search to show items sold directly by BIG W. Thanks – Claudia

@BIGW moving half their stock to marketplace and charging an exorbitant amount for delivery is the perfect picture of greed and stupid decisions

@MercJestr Hey there 👋, we're sorry for the delayed package 😔. We'd love to help where we can, if you could please send a PM. Hope to hear from you soon. -Cj 💙

After 4 days of waiting for the item (my new desk) to be picked up from the seller (@BIGW Marketplace) the tracking info is now suddenly lost completely and will not load. Just spins like this forever. Mind you, I paid near on $100 for this "service" Disgusting.

You know what really fucking sucks? When you order an item, and the seller chooses to ship that item with one of the worst rated shipping companies in the country. They chose to use Hunter Express, a company worse by all reviews than the dogshit Couriers2U. Wonderful.

@gabbertron Thanks for letting us know! You can also reach out via a Facebook PM or an Instagram DM, and we’ll be able to look into this for you further. -Ed.

This is the first and last time I order a game via @BIGW 🤦🏻‍♂️ it’s now 5:30 and no one has picked it up

@Rockingham32448 Hey Kate, thanks for your message. The item in your cart isn't sold by us directly. It's sold by a third-party seller via our BIG W Market, which means the price and delivery fee are at the discretion of the seller. We hope this helps. Thanks - Claudia 💙

@TheQuickFlickAu The prophecy foretold of this day... that's why we came prepared 😎 You can grab the Quick Flick range here 👉 spr.ly/6019hpQrF 💙

Coming to you this.. Thursday 🎬 In a world where the glow must go on.. 🫢 One woman 👱🏼‍♀️ One basket 🛒 She embarks on a journey to @BIGW to find the best stain free fake tan routine 🏃🏼‍♀️💨 Once you glow like this there’s no going back 😳 #movietraileredit #trend #faketan

@MissxxDeeds Right back at you 🫶🫶

@BIGW 🥰🥰🥰🥰

@artlts_ Hi Amber, we'd be happy to help with this, so please DM our team when you're ready 💙

@steviecshaw Hey Steve, we're sorry to hear about your experience and understand your frustration. Please feel free to send us a PM if you'd like any further assistance. 💙

@BIGW honestly I ordered some teak cleaner 11th Jan, on the website it's taking for ever. Now I find out it's one of your market place and I need to deal with them, in future you need to let people know. If Im on a Big W website then that's who I'm buying from. Super poor team.

@Customer8Choice Thanks for your feedback! Request to speak with a team member via Dot in the app or chat. Leave us a message and we'll connect you ASAP, as we occasionally have help outside business hours. Also, we don't have a price matching policy, however we appreciate your feedback. - Chad

hello @BIGW socials team, happy weekend👋. Some feedback on shopping via your website. AI Dot is a great innovation but it would be great if you employed some humans to help on the weekends. Also worth looking at your price match policy as you could be losing sales. #retail

@quickfaced New year, new skin habits ✨ 😍 💙

POV: your new year’s resolution is to actually take our makeup off after a night out No more sleeping in yesterdays mascara ladies Our Skincare Heroes Set has you covered Your skin tomorrow will thank you Available at @BIGW #skincare #beauty #beautytips #skincareroutine

@ahsan_asghar Hey Ashan, sorry about the confusion with our previous message. So that we can help assist you with this, we ask if you could please send us a DM over on Facebook or Instagram. We hope to hear from you soon! Thanks - Ivy.

@BIGW Twitter is not allowing me to DM. I don’t need refund, I need the item I ordered. It is still showing as available online then why wasn’t my order fulfilled… I would appreciate a confirmation that I can get the product I ordered. Though it would be a hassle but I can reorder.

@BIGW I ordered 32Gb DDR5 6000MHz ram from this link (below), paid, order successful but the next day got an email that the order cannot be fulfilled. While I still see the TAM available on the link. Can I please get the RAM and not the money back? bigw.com.au/product/patrio…

@FionaMMarsden That's strange 😅 Could you DM us, so we can take a closer look and help? -Ed.

When you end up with a dozen verification codes in your email inbox and a blocked account because @BIGW app rejects every single code.

@quickfaced Hello summer glow ✨ See you at BIG W 😍

The flavour of the summer is strawberry And lately if it’s pink, juicy and looks delicious… we want it And we’re not just talking about ice cream Your summer lips are sorted 💋 Available at @BIGW #lipbalm #lipglaze #lipproducts #lipcombo #skincare

@Twittter_Suks Hey there, we're sorry to hear you haven't been contacted about your BIG W Market order yet. We'd like to look into this for you. Please send us a DM with your order details and we'll get back to you. - Chad

Hey @BIGW , did you really mean 48 business hours?? That's more than 8 actual days according your stated business hours

@quickfaced 👀 You definitely don't want to miss out

When the sale beats the staff discount, that’s how you know it’s a GOOD deal 👀 Our entire range is still 40% off at @BIGW, and you won’t want to miss out! #beautybrand #newinbeauty #womeninbussiness #bigwaustralia #skincare

@pauljc26 Hey Paul, that’s not the vibe! Can you please send us a DM with what you’re searching for? We’ll take a look 💙

@BIGW Why everything i search for on your website says - We are currently sold out of products within this category, you can't be sold out of everything