Bank Of New Zealand

@nzrosie1 All you Rosie 😁 - take care! Ngā mihi, Harmony

@BNZ Worked instantly, yay you! 😄

@BNZ any current issues with your app?

@SifakubiM There is also a $0 transfer fee when sending foreign currencies online. Please feel free to check out our international payments' page on our website below bnz.co.nz/support/intern…. If you have any more questions, feel free to reach out 😀 Nga mihi^Stella

@BNZ Please help.

@SifakubiM Kia Ora Sifakubi, if you were to make an international payment on the BNZ app or internet banking, you could put in the exact amount you want to transfer in USD currency (you can choose the currency), and we automatically calculate the equivalent in NZD. Nga mihi^Stella

@SifakubiM Kia Ora Sifakubi, thank you for contacting us! Our BNZ SWIFT BIC code is BKNZNZ22 (or BKNZNZ22100 where a longer SWIFT code is required). The bank code is 02 and the branch code is the first four digits following the bank code which would be 0342 in your case. Nga mihi^Stella twitter.com/messages/compo…

@BNZ Good morning from Zimbabwe. I would like to make an international payment for my son's school fees and would want to know both your SWIFT and Bank Branch/Sort Code for the attached account holder in your books.

@X13033X Gender pronouns (like he/him, she/her/ they/them)words that reflect identity, moving from traditional "male/female". Using correct pronouns affirms their identity, shows respect and acknowledging they might not fit the binary gender roles society often assumes. Ngā mihi, Harmony

@BNZ Hello, what does "she/her" mean in your official email communications?

@PBJBTC Kia ora PBJBTC, There have not been any recent outages for the BNZ app, if you are still experiencing issues you can contact the BNZ Contact Centre on 0800 275 269, so we can help look into your situation. Ngā mihi, ^Max

@BNZ app down? Transfers are giving errors.

@PapaOsci Kia ora Isematu, give us a call on 0800 275 269, and we will gladly talk to you about your Kiwisaver and ensure you are on the right fund to match your goals, timeframe and risk appetite. Our Kiwisaver team are available M-F 8 til 6 and Sat 9-4. Look forward to hearing from you.

@BNZ hi how does your kiwi saver really work i have a kiwisaver with your bank but I see it is deducting money from my kiwisaver account

@beckynz Kia ora Beckynz, We apologise for the inconvenience the app is back up and running now. We will try to get them out on social media platforms or on our BNZ website. On our front page if you look to the bottom of it we have link to when there are possible outages Ngā mihi

@BNZ is the App down?

@byshardae Kia ora Shardae, our IT team are looking into it as we speak. sorry for any inconvenience caused. Ngā mihi ^Tamara

@BNZ what’s going on

@MlbbUsg Kia Ora, YaBoyHabibs We have escalated the issue to be fixed asap, I apologise for the inconvenience, and thank you for your patience. Kind Regards Benny

@BNZ when app back up

@me1issssssa Hi Liss, we apologise for the unexpected outage from yesterday and the disruption and inconvenience it may have caused. Services are now fully restored, and we appreciated your patience while we worked to resolve the issue as quickly as possible. ^Greta

@kiwiincambodia Kia Ora, Here For the LOLs Yes we have escalated the matter to get fixed ASAP, it's a widespread issue we apologize for any inconvenience caused Kind Regards Benny

@EntropyCapLLC Kia Ora, Entropy Capital Yes we are experience a widespread outage, it has been escalated to be fixed ASAP, we apologize for the inconvenience. Kind Regards Benny twitter.com/messages/compo…

Update: as at 6:46pm the outage was resolved and all systems are working as expected. Thank you for your patience and our sincere apologies for any inconvenience 💙

@LeviGuyan Kia Ora, Levi Thanks for contacting us. We do not seem to be having any issues with the banking app as its working. If you are having issues please contact us on 0800 275 269 to speak to our friendly staff. Kind Regards Benny twitter.com/messages/compo…

@BNZ are you guys aware your app is down?

@jaa906 Morena Jose, We did have a planned outage between 1:30am and 6am due to system upgrade. All of our systems are back up and running now Please feel free to visit: status.bnz.co.nz for more details if you would like to check up on our system outages / updates. ^Bill

@BNZ My wife and I are traveling overseas at the moment and have noticed that your site is down, preventing us from transferring funds. Is this scheduled maintenance or an unscheduled event? Do you happen to have an ETA on when the site will be back up?

@perperoxide Kia Ora Simon, Thank you for your feedback! We are stoked that you love our selection of waiting/ hold music. Sometimes we all just need a bit of quietness. Please feel free to DM us if you have any further suggestions! Nga Mihi ^Bill

One little thing I love about @BNZ is they let you pick what hold music to listen to, and you can select no music

@HaggisKiwi Kia ora Phil, you definitely need payWave to be turned on. However, it is not clear as to why 'Online' needs to be turned on in this specific instance. We can certainly investigate this for you over the phone. Please reach out to us on: 0800 275 269. Nga mihi ^ Nick

@reachryan Kia Ora Ryan, thanks for reaching out. I'm sorry for the frustration that this has caused for your parents. Can you please get them to call us on 0800 275 269? Our team is available from 8am-8pm on weekdays, and 9am-4pm on weekends and public holidays. ^Greta

@BNZ my elderly parents don’t use computers and need a printed CSV version of their yearly statements. Unfortunately, none of your branches have been able to assist. Could someone please help resolve this? It’s been quite frustrating for them. Thank you.

@pizzeriamonz Kia Ora, there isn't any known system issue at the moment. Can you please try logging in again and let us know if the issue persists on your end? ^Greta

@BNZ Hi BNZ, are you currently having a mobile banking outage? Tried to log in this morning April 19th and it said that it was having trouble logging me in. Brand new account not used before

To ensure the safety of our customers and BNZ teams we’ve made the decision to close BNZ branches and Partners Centres in areas that MetService warns are likely to be most affected in the next 2 days.