Banana Republic

@RhiannaDaniels @BananaRepublic Hi Rhianna, Thank you so much for reaching out regarding your order status. So we can investigate, could you please DM us with the order number and either the email address or phone number associated with the order? We look forward to hearing from you. ~ BR Customer Relations

@BananaRepublic I placed an order and paid $25 for overnight shipping. Order placed Thursday, won’t arrive till Wednesday. That’s 4 business days, which isn’t overnight shipping. Customer service refuses to refund the shipping cost. How is this right?

@zhamoan Hi there, we are so sorry to hear that you are having issues with the quality the flannel shirts you purchased. Please DM us with the purchase details, and the email address you use to shop with us so we can review the options available. We look forward to hearing from you!

. @BananaRepublic @BRCustServ I normally love your shirts, but the buttons on your flannel long sleeve shirts are SO CHEAP. The buttons are too thin. I've had buttons break on three of your flannel shirts in the last few months. The bad quality is unacceptable for a $90 shirt.

@imscattrbrain Hi there! We’d love to help see what information we can find on your favorite shirt. Please send us a direct message with the style number (it looks like S/XXXXXX-XX) from a small tag along the inside seam. That’ll help us research availability for you!

@BRCustServ hi!! I damaged one of my shirts, it’s an older model but it’s one of my favorites, is there a way to check if you still have it in store? I would like to purchase it again 😭

@PatarinoDa64211 Hi there, we're concerned to hear that you are unable to DM us. Since you are having troubles sending us a DM please give us a call at 1-888-277-8953 so we can look further into your concerns. We look forward to talking with you soon.

@BRCustServ I am unable to DM you as well.. It is in-regards to using award dollars. This has been very difficult.

@BRCustServ As long time coustmer I feel consolidation should be given .

@PatarinoDa64211 Hi there, we aren't able to initiate a DM conversation with you. If you could please send us a DM with the order number, your email address and more details about the promotion you wanted to apply, we will be happy to look into the available options.

@BRCustServ Post Deleted. please let me know if you need anything further.. Appreciate the help.

@satyauco Hi there, we're concerned to hear you had a poor experience and we'd be happy to see how we can help. Please DM us with details of your experience along with your email address and phone number used to shop with us. If regarding an online order please include your order number.

@BRCustServ yours is worst service sorry to say that

@thicknsexy48 Hi, thank you so much for stopping by today at our store in Blowing Rock, NC. We are sorry to hear that this happened and appreciate you speaking up! Please send us a DM with your phone number and email address so we can share feedback. We look forward to you reply!

@BRCustServ I was at Banana Republic Factory Store in Blowing Rock and on one side of the sign jewerly said 40% off other side said 50% off. I asked to clarify it and she took down and said oh thats wrong. it should've been honored. I walked out. You lost a faithful customer

@BVanblarge93522 Hi Brian, we're concerned to hear this! Please DM us with more info so we can see how we can help. We hope to hear from you soon! ~ Drew, Banana Republic Customer Relations

@BRCustServ why do your agents give out misinformation? I do believe that your company needs to relearn what customer service is all about

@itskayod @BananaRepublic Hello, we appreciate you choosing Banana Republic and taking the time to share these details. While we do not receive details on restocking of styles, we suggest keeping an eye on our New Arrivals Page as we constantly update our website with new and similar styles.

@BananaRepublic @BRCustServ you guys need to bring back the Supima t-shirts without the vented sides

@itskayod Great question Kay! While we don't have details on upcoming offers or sales, we recommend signing up for our email list on the website so you are part of the first to know when new sales or offers drop. We look forward to shopping with you soon!

@BRCustServ @BananaRepublic when are y'all doing sales on your Supima t-shirts?

@beej2991 @BananaRepublic Hi there, we're glad you spoke up! We always want our customers to receives their orders within the expected timeframe and we're concerned to hear this hasn't been your recent experience. Please DM us your order number and email address so that we may research further.

@BananaRepublic @BRCustServ as an icon member, what is the point of 2-3 day shipping if order no. 1MQ19RF is going to take 8 calendar days/6 business days?

@ramirobravo72 Hi there! Please DM us directly so we can see how we can help. Be sure to include your email address and order number in your message. We hope to hear from you soon! ~ Drew, Banana Republic Customer Relations

@BRCustServ do you guys have an escalations team who can assist with a matter regarding a purchase

@eaf820 Hi there, we are sorry to hear this! Once you have gone through our interactive returns process on our website, we don't have the ability to change the way you send the return back to us, but send us your email address and order number so we can look into this for you.

@BRCustServ I was set to return something and set it up to mail via UPS but realized my printer isn't working. How can I change this to drop it off somewhere instead? Thanks for the help!

@MehulKamdar Hi Mehul, we're concerned to hear that your order was delivered incorrectly and are happy to see how we can help. So we can see the options we have to help please DM us with your order number and email address. We look forward to hearing back from you soon.

@BRCustServ I placed an order with you online. I live in Texas and you shitheads sent me an email saying that it was delivered to an address in Des Plaines IL. How can you be so fucking stupid?

@jghuang @BananaRepublic We're glad you spoke up as we regret any disappointment caused by the cancellation of your items! We'd like to research further to determine the options available for the promotional codes used and ask that you DM us with the email address used to shop with us.

@BananaRepublic, @BRCustServ my order 1LD3HN4 was cancelled again due to BR inventory issues. Its my 2nd order been cancelled. My 25% off and 10% “apology” coupons are now useless. The compensation is a 10% off coupon! 🙄 No way I’m going to order another item!

@eliz2883 Hi Elizabeth, we are concerned to hear this! We are happy to accept an item for return, if it deemed defective. Please DM us with your purchase details, your email address, and the information for the store you visited so we can make sure your feedback is shared.

@BRCustServ Awful customer service and quality. Bought shirt on vacation and washed according to tag instructions. Shrank so much it no longer fits. Attempted to return item to closest store (3 hour trip for me) and was denied. Called customer service and still no help.

@STNC Hi Michael, we're concerned to hear this and would be happy to look further into your delivery for you. So we can take a look please DM us with your email address and order number. We look forward to hearing back from you soon.

@AidenPM Good morning Aiden, we're glad you spoke up! Please know that we stand behind the quality of our products and recommend visiting a local store for an evaluation by a manager or, if purchased online, DM us the order # and email address so we help with other options!

@BRCustServ I recently bought a Merino Half Zip sweater from you (Canada). Followed wash instructions (hand wash, cold water) and the sweater is now shrunk significantly and not wearable… I’ve never seen a garment shrink so significantly. How can I exchange this defective item?