BRPcare
601 posts
BRPcare
@BRPcare
Ask us your Can-Am Off-Road, Can-Am Spyder, Sea-Doo, Ski-Doo & Evinrude questions 8am-5pm EST, Monday-Friday. We're here to help! Français and English.
Québec, Canada Katılım Mayıs 2013
938 Takip Edilen2.2K Takipçiler
@GrSandbox This is so much fun having to wait 2 hours on the phone over the weekend, greatest customer service ever!
English
@MrStephenRXTX @MrStephenRXTX Thank you for reaching out.Your case has been escalated. You will be contacted soon by a senior agent. Thank you and have a wonderful rest of your day
English
@MrStephenRXTX @MrStephenRXTX Thanks for letting us know,could you send us a private message with the case number.We would love to look into this further for you.We are looking forward to hearing from you.Talk soon.
English
@BRPcare @BRPSeaDoo @BRPnews what the hell seadoo! Got a 2020 trixx and no factory bilge anymore yet it cost more ? Can you explain this please ???! Not happy !!
English
@JamFancy2 @JamFancy2 ,we are sorry to hear about your experience. Kindly send us an email to brp.care@brp.com or give us a call at 1-888-272-9222, we would like to hear more and see if there is anything we can do to help. Talk soon.
English
@HesNotTheStig Hey there, thanks for your quick response. We have sent you a direct message. Please have a look and respond back to us, as soon as you can. Talk to you soon, Regards.
English
@BRPcare @CanAmOnRoad Just take this as helpful input for future models. I myself work in Caterpillar's engineering division and feedback like this is helpful.
English
Dear @CanAmOnRoad,
Is there a way to force my Spyder into limp-home mode?
I found it helpful on snow last year.
Also, snow-tires, please.
English
@HesNotTheStig @CanAmOnRoad Hey there, we are truly sorry to hear that you have been injured and that you have been experiencing these concerns with your Spyder. Please send us an email to brp.care@brp.com and please be sure to provide us with your unit's VIN and your contact information. Kindest Regards.
English
@CanAmOnRoad Also, my exhaust gasket failed recently. Caused me to burn my leg. Not sure why that happened, but worth a look.
English
@MotoUnicorn13 Hey Theresa, thank you for your response. Again, we are truly sorry to hear of your concerns and we would be happy to see if there is anything we can do to help. We have sent you a private message, if you could have a look and get back to us as soon as possible. Chat soon!
English
@gypsybikerchick Hi Amanda, this case is being handled by a senior customer service representative who is directly in contact with the owner of the vehicle. Thank you for reaching out!
English
@ABMilliren @CanAmOnRoad Hey Angie, we are very sorry to hear that. We would be happy to see how we can assist you. Please send us an email to brp.care@brp.com with your username and VIN, or you can also call us directly at 1-888-272-9222. Talk to you soon!
English
@CanAmOnRoad I loved my new Ryker 900 until the back wheel started feeling wonky and I discovered a 1/8” crack in the rear lug nut. I’m so sad. My birthday is Sunday and we were planning a ride. I hear it can take WEEKS to get the part. How disappointing for a costly bike.
English
@GrumpyUnicorn13 Hi, We do urge you to stay in touch with your dealership for updates on your case as they are working closely with our technical support team. If you have any further questions or comments please send us an email to brp.care@brp.com or give us a call at 1-888-272-9222.
English
No super helpful as I'm not entirely sure how you know which dealership I bought it from. Also, this bland assurance was just as helpful as your customer service rep who actually couldn't help me because, while she had my case history pulled up, she couldn't check on the
BRPcare@BRPcare
@GrumpyUnicorn13 Hey Theresa. Thank you for reaching out. We are sorry to hear of the challenges you have faced with your Can-Am Ryker. Rest assured, a technician is in contact with your dealer and they will work together to come up with a solution to your concerns. Kindest Regards.
English
@GrumpyUnicorn13 Hey Theresa. Thank you for reaching out. We are sorry to hear of the challenges you have faced with your Can-Am Ryker. Rest assured, a technician is in contact with your dealer and they will work together to come up with a solution to your concerns. Kindest Regards.
English
Adding @CanAm
Theresa@MotoUnicorn46
@BRPcare @BRPnews Hey - whatcha going to do about the Ryker Rally problems and the parts back order issues that keep them off the road after they break down? Mine will be out of commission for TWO MONTHS before I get it back after it had a major failure. Not a happy customer.
English
@HesNotTheStig Hello HesNotTheStig. We are sorry to hear that you have been experiencing these concerns. We invite you to send us an email to brp.care@brp.com and be sure to mention your twitter username as well as, your unit's VIN#. Kindest Regards.
English
@lefthandedrant Hey, we would be happy to submit your compensation request. Please send us that email to brp.care@brp.com so we may gather the necessary information to start the process. Thanks
English
@BRPcare You are well aware of the case. The machine has a trade in value of 1000.00 it has been on the water a handful of times and sunk due to your admitted defect. A refund/replacement along with compensation for lack of use is a start.
English
@sylvainfaust @LernersLLP would you take a case against @BRPSeaDoo @BRPcare @Bombardier for refusing to refund/replace a defective unit that almost resulted in death and has been in constant state of unfinished repairs since new 5 months ago? It sunk due to a manufacturer defect.
English