Sea-Doo

Freedom, adventure and endless thrills - welcome to the Sea-Doo life! #SeaDoo #SeaDooLife #adventure #fun

@Andrewc31521230 Hello @Andrewc31521230, Thank you for your question. We would like to assist you and look into this for you, however, you will need to send us that email at brp.care@brp.com. Thank you and talk soon.

@BRPSeaDoo So what’s the status of this warranty claim?

@BRPSeaDoo hey you know what really sucks? When the $1100 cooler designed to hold fishing rods falls apart and a very expensive rod/reel falls to the bottom of the Gulf of Mexico #fail #LinQ #seadoo #fishpro

@Andrewc31521230 Hello @Andrewc31521230, thank you for the name of the dealership, however, we would require other information that would be best provided via email to keep all your private information private. Take care.

@BRPSeaDoo Mancuso Powersports SouthWest in Houston is the dealer that has my defective LinQ cooler

@Andrewc31521230 Hello @Andrewc31521230, In order to look into this further we would require additional information that we would not want you to post publicly as it would be personal information. I look forward to your reply. Talk soon.

@BRPSeaDoo I sent you an email 2 weeks ago and you told me to take the junk @BRPSeaDoo cooler, that dropped a $1200 rod/reel to the ocean floor, back to the dealer for inspection and warranty claim?? What do you think we need to email about now?

@Andrewc31521230 Hello @Andrewc31521230, we are sorry to hear that it is taking longer than normal to look into your LinQ cooler. Could you please send us an email at brp.care@brp.com or give us a call at 1-888-272-9222, we would be happy to see what we can do to help. Talk soon.

@BRPSeaDoo @BRPSeaDoo how long do you need to determine that my LinQ cooler is broken in a place it shouldn’t be broken, dealer has had it for 2 weekends now=no fishing. It’s not rocket science it’s a broken rod holder mount on a cooler, BRP is t going to replace it say so…..

@timemmett Hello @timemmett, we are sorry to hear about this. Could you please send us an email to brp.care@brp.com or give us a call at 1-888-272-9222, we would be happy to see if there is anything we could do to help. We are looking forward to hearing from you. Talk soon.

I’m shocked and unimpressed with @BRPSeaDoo aftercare service and seemingly fake warrantee. What’s the point buying a 5 year extended warranty package when it doesn’t cover the seadoo when water gets into the engine from normal use ? #fake #ripoff #unimpressed

@gearhead1000 Hello @gearhead1000, sorry to hear about this. We have reached out to you on another post to continue this conversation. Should you need anything else, please do not hesitate to reach out. Talk soon.

@Andrewc31521230 Hello @Andrewc31521230, thank you for letting us know. All emails are responded to in the order that they are received and we currently have an influx of emails. We apologize for the delay and we will respond as soon as we are able to. Thank you for your patience. Talk soon.

@BRPSeaDoo Would you be surprised to learn that I haven’t received a response from BRP.CARE@BRP.COM. I wonder if they really do “care” or if that’s more of just a marketing name and a way for BRP to take the issue away from Twitter where others can see and learn….

@skiptheBS4good Hello @skiptheBS4good, thank you for letting us know. We will have an agent take a look into the email inbox. Have a great day.

@BRPSeaDoo I have sent another email along with quite a few screenshots, proof of deposit from last July etc etc. I would just like to be treated as a human please.

@BRPSeaDoo can I get an update on the delivery of the screen for my gtx limited. My dealer says no updates available but in the same sentence says that all parts are serial numbered and therefore I can’t get someone else’s screen.If it has a series #, you can update me no?

@skiptheBS4good Hello @skiptheBS4good, Please send us that email at brp.care@brp.com or give us a call at 1-888-272-9222, we would like to hear more and see if there is anything we can do to help. Talk soon.

@BRPSeaDoo This is the level of “updates” I get from my dealer. Is there something fundamentally wrong with you and your organization and anyone representing it?????????? I can’t get a effing answer from ANYONE. Your customer service is absolute crap!!!!!

@customer_007 Hello @customer_007, thank you for your question. As the supply chain continues to be impacted by the rising cost of raw materials and increased shipping fees, the dealerships are also raising their prices to accommodate these rising fees. Thank you for your support

@BRPSeaDoo a dealer close by had a guy back out of a Swift Compact basic. Sales guy emailed me and I asked for a price. 24,700.00. MSRP: 17999.00 Sea-Doo "commodity surcharge": 2700.00 Dealer Prep/Shipping: 4000.00. You're telling me that over 1/4 price of this boat is fees??

@skiptheBS4good Hello @skiptheBS4good, all communication is sent directly from the manufacturer to the dealerships. They then communicate with their customers that are next in line. We truly do apologize that it's taking longer than it should. Your patience is much appreciated! Take care.

@BRPSeaDoo How can you not offer an eta for parts?? Even new cars come with an eta?!? Don’t pass the blame to the dealerships. Own up to the mess you’ve created by manufacturing everything offshore!!

@AJConniff Hello @AJConniff, thank you for the comment. We apologize for the long wait, we are doing everything we can. Please have a look at the link for more information about unit delays: sea-doo.com/us/en/resource…. I hope that this will help explain the current situation. Take care.

@BRPSeaDoo I have had to trixx on order since October. My dealer says they are still waiting on computer chips for them. What gives?

Is there a better way to get the team back together? #seadoolife

@skiptheBS4good Hello @skiptheBS4good, we are sorry to hear this. Could you please provide me with the email address you are sending your emails to? Thanks, talk soon.

@BRPSeaDoo Hi there I have emailed again with no response.

@BRPSeaDoo I’m very mad. How can you expect customers to take delivery of PWC’a at the end of summer with no discount and no extension of warranties?!? Have you heard of customer service???

@ConradRed4 Hello @ConradRed4, thank you for the comment. We apologize for the long wait, we are doing everything we can. Please have a look at the link for more information about unit delays: sea-doo.com/us/en/resource…. I hope that this will help explain the current situation. Take care.

@krugerm1 @Morgan02493183 @BRPSeaDoo But he probably still doesn't have anything. Just a piece of paper for his order. That's all I have. My delivery date was in March.

@BRPSeaDoo THIS IS THE WORST COMPANY. I ordered two Sea-Doos on December 4th. One arrived in early April Without a computer. Still no word on when the computer will arrive. No updates on my second unit. SO DISSAPPOINTING. This will be my last purchase.

@skiptheBS4good Hello @skiptheBS4good, thank you for letting us know, we will be sure to keep an eye out for an email from you. Talk soon

@BRPSeaDoo Thank you. I have sent several emails asking for someone higher up to contact me to no avail. I am hearing that dealerships, on their own accord are offering extending warranties bc BRP is offering nothing. This is extremely disgusting and unethical. I will send a 17th email….

@skiptheBS4good Hello @skiptheBS4good, sorry about that, it looks like some of the link is missing. Please try this one out:seadoo.com/us/en/resource…. Could you please send us an email to brp.care@brp.com. Stay safe.

@BRPSeaDoo It says the link is not found. These empty messages and lacklustre updates are making us customers more mad. We want some level of compensation and a warranty extension. I’m being told August for delivery, how can BRP ethically deliver it then, with no warranty extension?

@jengor06 Hello @jengor06, thank you for reaching out. We apologize that it's taking longer to get your parts. Please have a look at the link for more information about unit delays: sea-doo.com/us/en/resource…. I hope that this will help explain the current situation. Take care.

@BRPSeaDoo I'm still missing part for my jet ski I ordered back in September. So much for you guys "guaranteeing" it by the season if I ordered then. What a crock! 😡