Sarah Bagg @lifeloveandme

@virginmedia Crap service as mentioned won’t be taking up your services.

This 90 applies when the customer leaves us, so when they active services with us and leave us for another provider. I am sorry as per our Terms and Conditions; If you don’t have an active Broadband service with us, then we are very sorry, we can no longer support your email, as per our Terms & Conditions. You need to seek an alternative email provider. New email accounts can be set up in minutes, with providers such as Gmail, Outlook, iCloud. We highly recommend you forward any important emails from your Virgin account to your new inbox

@virginmedia awful service, shutting down an email account with absolutely no permission to do so.

@virginmedia This is absolute rubbish, I work as a technology consultant. So please spare me excuses. You have been told that a client has 90 days, he didn’t get your email and as he’s not a paying customer he’s worthless to you. That’s reality, very poor service.

@BaggSarah Once it has been deleted we are unable to get this back sorry, the only thing we can is transfer this to an active service but without one we have no other choices sorry.

@virginmedia 25 years of emails, and you just shrug your shoulders and say sorry!

We would of sent a letter / email out explaining the next steps. We understand this not be ideal and we are sorry for any trouble caused. All we can do with these type of emails is transfer them over if they have active services with us, if they don't have active services we cannot transfers this to a 3rd party platform as its not possible as we don't own / run it.

@virginmedia Sounds really poor, would make me think twice about using your services. You clearly still have access to his account, so why not just give him access for a limited window so he can transfer the info he needs. Emails end up junk folders all the time!

@virginmedia So you close customer accounts down then don’t let them access them so they can forward onto a new account. Seems like a lack of customer care.

@BaggSarah We are unable to assist unless they have an active service sorry, if they did we could of transferred this email over.

@virginmedia I’m very aware of what other providers there are, we need to retrieve emails from the Virgin account

If you don’t have an active Broadband service with us, then we are very sorry, we can no longer support your email, as per our Terms & Conditions. You need to seek an alternative email provider. New email accounts can be set up in minutes, with providers such as Gmail, Outlook, iCloud. We highly recommend you forward any important emails from your Virgin account to your new inbox

@virginmedia The issue is the person can’t access those emails to forward them. That’s the issue!

@virginmedia I was thinking of joining Virgin media, but not after the way this has been handled.

@BaggSarah Hey Sarah, thank you for reaching out and I am sorry to hear this, is this a Virgin.Net email address? If so can I just confirm if you have active services or not with us?

@virginmedia It’s a virgin.net account. I’m assisting my brother as it’s his account and he’s spent 2 hours on a call this morning to be told it’s been shut down and he can’t get access to it.

@virginmedia Yes

@HireOnLinkedIn every time I have any issues with LI it seems impossible to get any kind of support or help. I've been charged £75 even though I was promised a free Advert.

@FreeviewTV I am waiting for a response to my query. Please can you help?

@GaryLineker @ManUtd 😆 for a moment I thought you were referring to the rugby @GaryLineker ….. now that’s a team performance 😊

Incredibly tight game but possibly the best team in the end just edged it. Congratulations to @ManUtd.

@FreeviewAdvice @FreeviewTV Please DM me @FreeviewTV

@BaggSarah @FreeviewTV Hi Sarah, I am so very sorry to learn you are experiencing issues with your Freeview TV reception. Can you please drop us a DM along with your full postcode and house name/number and we will look into this further for you. Thank you, Melissa

@FreeviewTV haven’t had HD channels in over a week, is there an issue in the Brighton area?

@FreeviewAdvice @FreeviewTV It doesn’t seem I can send a direct message. The postcode is Bn32fa

@wizzair please can someone contact me urgently. I have not received a receipt for online checkin that I paid approx £40 for! There’s no way of easily contacting someone on your website/app. All I receive is chatbots!

If a £200 flight @wizzair are only prepared to provide a £60 refund even though they changed my return flight to a different city. Absolutely disgusting service. Also won’t be using Trip.com again as they were worst than useless!

@Trip @wizzair You should be able to find my details booking ref 3032