Freeview Advice

Freeview viewers across parts of the country may see some disruption to their TV reception this week. This is due to high pressure which could disrupt the TV signals used by Freeview. For more information & support please visit our website freeview.co.uk/help/updates-a…

@BeerGillia47318 Hi Gillian, thanks for reaching out. This can depend on the brand of TV you have, there's usually a button on the remote labelled "Sub" or "Subtitles". If this isn't working for you, please contact us via: freeview.co.uk/help/who-to-co…

@FreeviewAdvice How do I set up subtitles on great tv app All the apps aren’t working on subtitles

@Doorbundle Unfortunately, we're unable to give an estimated time, and we advise against retuning your device during engineering work. Our planned engineering works list is updated every Monday: freeview.co.uk/corporate/plat…

@FreeviewAdvice Hi, for the last four days my Freeview TV reception has varied between NO SIGNAL and something of a picture on all channels but with massive pixelation and choppy sound, I currently have no signal. My postcode is WR8 0SJ I am on the Malvern transmitter.

Freeview viewers across parts of the country may see some disruption to their TV reception this week. This is due to high pressure which could disrupt the TV signals used by Freeview. For more information & support please visit our website freeview.co.uk/help/updates-a…

@JustBolaBola @FreeviewTV Hi Justin, thanks for reaching out today! Can you please contact us via: freeview.co.uk/help/who-to-co… So we can take some details and look into this for you.

@FreeviewAdvice @FreeviewTV PBS America on Channel 84 has been replaced by Rai Italia but I can’t find anything about this. There’s no change in the published programme guide. I’m on the Oxford transmitter.

@GrahamMoore @FreeviewTV @FreeviewHD Hi Graham, we aren't aware of any ongoing issues. When you're able to contact our support team, we'll run through some troubleshooting steps with you to figure out what's causing the signal issues.

@FreeviewTV @FreeviewAdvice @FreeviewHD what the heck is going on with Crystal Palace transmitter? Since December the signal has been worse than patchy. Lost channel 26 all together tonight, so no BBC channels.

@Doorbundle Hi there, thanks for reaching out! There appears to be engineering work ongoing at your local transmitter, you don't need to do anything and channels should return to normal by themselves when work is complete. You can check if there's engineering work on your transmitter via ...

@PHaven4668 Hi Peter, thanks for contacting us today! For more information on this, you would be best off speaking with your boxes manufacturer.

@FreeviewAdvice Any chance Freeview could alter box software to allow users chance to set "off-on" times.

@GrahamMoore @FreeviewTV @FreeviewHD Hi Graham, thanks for reaching out today. We can't see any problems at the Crystal Palace transmitter, can you please contact us via: freeview.co.uk/help/who-to-co… so we can run through some troubleshooting with you.

@ladyvalcorbett Hi Lady Val, thanks for getting in touch. Programme schedules are set by the channel broadcaster, so we’d recommend contacting Great TV directly for more information. Hopefully they can help with the details! 🙂

@FreeviewAdvice Am watching MASH on Great TV and season 11 has stopped before the end of this best-ever tv series. Do you intend to show the rest of season 11 including the last ever episode? Please!

@DonnaLgee Hi Donna, thanks for reaching out! Can you please contact us via: freeview.co.uk/help/who-to-co… so we can take some details and investigate this for you 🙂

@FreeviewAdvice live in Bath. Have only been able to get BBC channels since last night. What’s going on?

@StevenEmeryUK Ok no problem, Steve. Can you please contact us via the link? There are options to call or a live chat.

@FreeviewAdvice your app has channels in a different order to my TV, so when a reminder tells me something is on BBC3 it says channel23, but BBC3 is on channel 10 on my tv…?!?

@StevenEmeryUK Sorry Steve, Can you please send us a direct message with the full post code or contact us via: freeview.co.uk/help/who-to-co… so we can investigate this for you.

@StevenEmeryUK Hi Steve, thanks for contacting us today! Channel 23 is the correct channel for BBC so it would seem that your TV has them in the wrong order. Can I please take your post code so I can check for any planned work on your local transmitter?

@AustenMathieson @FreeviewTV Hi Austin, thanks for reaching out. We are currently aware of a problem with the website and are working hard to get it resolved as soon as possible.

@FreeviewAdvice why is the website & app always broken? It’s not worked for months. This always happens: uninstalled now. @FreeviewTV

@NikkiDiddams @FreeviewTV Hi, thanks for contacting us, and we're sorry to hear that you're getting a no signal message. Can you please send us a direct message or contact us via our contact page so we can look into this for you. You can find our contact details here: freeview.co.uk/help/who-to-co…

@FreeviewAdvice @FreeviewTV your transmitters are rubbis, no signal message on my to on all channels & different times of the day for the past 4 days in Kent me8 area. This is getting beyond a jok. Never had this problem with analog unless there was a thunder storm.

@N4Y_54Y3R Hi, yes. The issue is now resolved and the EPG is now displaying programme information correctly

@FreeviewAdvice Hi, is there an issue with the epg for Channel 4? Nothing appears in my epg after 6am on 20th Feb. There is also nothing on the freeview TV guide website after that time, thanks.

@MichaelBro70850 Hi, Michael. Thanks for contacting us today! If you have any queries or need any help with anything, please send us a direct message or contact us via the options on our contact page here: freeview.co.uk/help/who-to-co…

@FreeviewAdvice The Freeview area is my life line

Freeview viewers across parts of the country may see some disruption to their TV reception this week. This is due to high pressure which could disrupt the TV signals used by Freeview. For information & support please visit our website freeview.co.uk/help/updates-a…

@N4Y_54Y3R Hi, thank you for contacting us today. I can confirm that Channel 4 are aware of the issue, and they're working to get it resolved as soon as possible. You don't need to do anything and everything should return to normal once they have resolved the issue.

@EllenJoyWebster @FreeviewTV @Channel4 Hi, Ellen. Thank you for contacting us today. I can confirm that Channel 4 are aware of the issue, and they're working to get it resolved as soon as possible. You don't need to do anything and everything should return to normal once they have resolved the issue.

@FreeviewAdvice @FreeviewTV I don't know if you're aware but the EPG on both the TV and recorder is showing NOTHING on @Channel4 after 06.00 on Friday 20th. There are several things I like to watch at the weekend, The Last Leg, Alice Roberts journey. Could you please investigate?

@dbboy29 Hi, Lewboy. Thanks for contacting us today. Can you please send us a direct message or contact us via: freeview.co.uk/help/who-to-co… so we can investigate this for you.

@FreeviewAdvice Almost daily have to retune as lose HD channels. This evening was done to 99, retuned AGAIN to 176 and then reception on some was DIRE. What you doing Freeview? Whats up with the Crystal Palace transmitter today and recently? |It's becoming a total PAIN.

@BrabrookDerek If it varies depending on the time of day, it could be something that's causing interference. I'd recommend checking with Restore TV if you haven't done so already to see if there's potential interference from phone masts. You can find them at restoretv.uk/contact-us/

@FreeviewAdvice what has happened to ARQ-B on Carmel Transmitter ? it seems to have disappeared on 690Mhz