Bannatyne Support

@cazzieclarke @Bannatyne please email us on customersupport@bannatyne.co.uk so we can assist you

@Bannatyne trying to get in touch with your Bury St Edmunds spa. Been on hold for over 9 minutes so far….

@Jsm0445 @DuncanBannatyne @Bannatyne Please may you email customersupport@bannatyne.co.uk so we can review this further for you?

@DuncanBannatyne @Bannatynehelp @Bannatyne guys can I just say your guest pass process is the most incompetent thing in the world. Why should a guest have to have their picture, and all their data taken? Very simple process. Pay £15. Job done. That’s how a guest pass should work.

@GRC__99 @Chrisrusselll1 @Bannatyne @DuncanBannatyne Please may you email customersupport@bannatyne.co.uk so we can review this further for you?

@Chrisrusselll1 @Bannatyne @DuncanBannatyne The great gym refurb the shut the gym for a couple of days with no communication to members When questioned “we stuck it on Facebook” wasn’t quite an acceptable answer so I sacked off the membership and won’t be back, plenty better and cheaper gyms near (see primal combat for 1)

@Bannatyne @DuncanBannatyne Assault bike at Newcraighall bannatynes in Edinburgh has been broken for over 5 months after advertising the great new gym refurb surely this means maintaining the new kit !! Come on sort it out we pay good money for these facilities

@mysweatybetty @Bannatyne Please may you email customersupport@bannatyne.co.uk so we can review this further for you?

@Bannatyne Bristol club has not had 8kg dumbbells for one year. Why?

@Chrisrusselll1 @Bannatyne @DuncanBannatyne Please may you email customersupport@bannatyne.co.uk so we can review this further for you?

@ConnorDurcan1 @DuncanBannatyne Please send us an email customersupport@bannatyne.co.uk and we will be happy to speak with you about this.

@DuncanBannatyne I have some genuine concerns about standards at one of your Bannatyne gyms that haven’t been addressed despite raising them with staff. As someone who values your brand, I’d appreciate the chance to share them directly with you. Please let me know if I can DM.

@DiedrickMarlana @Bannatyne @RedLetterDaysUK Please send an email to customersupport@bannatyne.co.uk and we will be happy to assist you with this.

DONT EVER BOOK A @Bannatyne spa day through @RedLetterDaysUK my son bought me a spa package for Christmas and I’m now in March and still haven’t been successful In being able to book it! Bannatyne doesn’t recognise the voucher code and no one gets back to you from the spa

@northenpaulsava @Bannatyne Thank you, one of the team will be in touch soon

@Bannatynehelp @Bannatyne I have emailed you.

@Bannatyne I have sent you several messages through the "contact us" section on your website and emailed you, can someone get back to me regarding my complaint about my wife slipping at your pool side in your Orpington branch on the 2nd February.

@gardener80 @leothelion_2024 @Bannatyne We would be happy to review any concerns you have if you would like to email us also

@Bannatynehelp @leothelion_2024 @Bannatyne Bannatyne @ lowestoft has the same sort of customer service. Disgraceful company obviously doesn't do the appropriate staff training.

@LeighDa54319465 @Bannatyne Sorry to hear you are experiencing issues, please email us on customersupport@bannatyne.co.uk alternatively we can confirm that Chat service will be available from Monday if this is more convenient for you.

@Bannatyne need to amend a spa booking, website doesnt work and just flicks back to previous screen, cant call because its outside of 48 hours and no chat available. The best of it is i cant amend inside of 48 hours so basically it's a stitch up????

@iprefermycat @Bannatyne @iprefermycat please may you email customersupport@bannatyne.co.uk so we can assist you further?

@Bannatyne not rating your website or onsite team. Couldn’t make a booking through the website, tried 3 times to contact the location and got cut off, eventually got through & they referred me back to the website!Sometimes you just want a human being to sort it! #Customerservice

@GibsonLynd51946 @Bannatyne @GibsonLynd51946 please may you email customersupport@bannatyne.co.uk so we can assist you further?

@Bannatyne Is there ever anyone at reception in Inverness? It's an absolute joke that I'm on hold for over 10 minutes for my call to be cut off and I've not spoken to anyone. Why should anyone be expected to pay their membership when you even get a competent service?! It's a joke

@stettip @Bannatyne Hi, you can send an email if its easier, or connect to live chat with Head office.

.@Bannatyne does no one answer your phones in Durham?

@CraigHolliday @Bannatyne @bannatynebury Hi Craig. We are disappointed to hear of this. Please can you send us an email to customersupport@bannatyne.co.uk and we will assist you with your query. Kind regards, Majella

@Bannatyne @bannatynebury @Bannatynehelp Dear Bannatynes, how can we talk to you? Your Bury St Edmund’s Spa won’t answer the phone or email to talk about an upcoming booking? It’s not great customer service…

@urbanponds101 @DuncanBannatyne @Bannatyne Good morning, please may you email customersupport@bannatyne.co.uk so we can review this further?

Couples setting up tripods and cameras to film themselves interact and train in the gym, makes me want to find another gym @DuncanBannatyne @Bannatyne I don't think I'm the only one

@LisaLowe2107 @LisaLowe2107 We are disappointed to hear of your feedback. Please contact us via customersupport@bannatyne.co.uk so we can look into this for you. Kind regards, Majella

@Bannatynehelp what was meant to be an amazing day of relaxation for my partner who has been working seven days a week was an absolute shambles and then not dealt with very well by ‘management’ So instead of feeling refreshed and relaxed i am really angry and upset!!

@LisaLowe2107 Please may you email customersupport@bannatyne.co.uk so we can review your concerns further?

@JessicaAnkrett @Bannatyne @JessicaAnkrett please may you email customersupport@bannatyne.co.uk so we can review this for you