Barry Kirk
5.6K posts

Barry Kirk
@barrykirk
Customer-focused Leadership Consulting | CX & Loyalty Strategy | Partner @ Chapman & Co. Leadership Institute
St. Louis, MO Katılım Temmuz 2007
2.9K Takip Edilen3.3K Takipçiler

@plmanseau @SmithsonianNMAI Thanks for sharing. That was fascinating.
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The "Loyalty Empathy Effect" is a phenomenon of the customer loyalty experience uncovered in brand new research from our team at @chapmanandco_. Join me to learn more about what this could mean for your company in a live webinar on 3/24. Register: bit.ly/3caVnOM

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@alexsteed Jefferson City, MO in the 70’s and 80’s: “Showtime” with Bill Ratliff — an after school live program featuring puppets, cartoons and the “Library Lady.” Bill’s son @connorratliff is now a professional actor in NYC and the host of the @DeadEyespodcast.

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@amybphd @LaurelNewman100 @ashleywhillans @ProfWendyWood @CassSunstein @bermster @CharlotteBlank @zarakstar Great example! I can’t be the only person with magazine subscriptions that go straight from the mail to the recycling bin.
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Behavioral Science Twitter: I’m trying to understand the conditions under which some friction is positive. Are there situational moderators? I’ve done typical lit search, not finding much @ashleywhillans @ProfWendyWood @CassSunstein @amybphd @bermster @CharlotteBlank @zarakstar
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@LaurelNewman100 @ashleywhillans @ProfWendyWood @CassSunstein @amybphd @bermster @CharlotteBlank @zarakstar Yes! Which is why I rarely regard “enrollment” as a serious success metric for a loyalty program engagement
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@barrykirk @ashleywhillans @ProfWendyWood @CassSunstein @amybphd @bermster @CharlotteBlank @zarakstar Cool, Barry! To tie this to the rest of the Convo, probably you would get more members (higher #) if you auto enrolled, but less engagement from them. So it depends on your goal!
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@secondfret “The Ocean at the End of the Lane” is a great entry point to Gaiman’s fiction.
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Delta latest airline to raise funds through loyalty program kwch.com/2020/09/15/del…
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@zarakstar And St. Louis County rejecting Metrolink access to our suburbs.
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As a hardcore Starbucks loyalist, I’ve experienced this first hand over the last 4 months, moving from grief over loss of access to my daily latte, to nostalgia, to wondering why I ever needed it.
Josh Barro@jbarro
Coronavirus has changed our national relationship with coffee. Sales are down at Starbucks and Dunkin Donuts, and people are buying more of it to brew at home. nymag.com/intelligencer/…
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Let's show Donald Trump that Americans won't be deterred.
We need 5000 people to respond to this tweet with #WeWillVote.
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VIDEO: How do you drive loyalty and growth when consumers are more focused on caution and uncertainty? Some answers from a free-wheeling discussion between a behavior scientist and a loyalty marketer: bit.ly/32oN3HV #LMKTG

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@plmanseau Good news: in real life, *everyone* tended the fire. So maybe there’s hope for us yet! newsweek.com/real-lord-flie…
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Airlines loyalty is BIG business -- and now we know the details: "United Airlines Just Revealed a Very Big Secret" inc.com/bill-murphy-jr… via @Inc
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VIDEO: What can science teach us about building better connection with employees during the pandemic? A conversation between a practitioner and a behavior scientist: blog.maritzmotivation.com/how-crisis-has… #loyalty #employeeexperience

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