MOHIT CHAURASIA

@SwiggyCares @Swiggy Thank you for acknowledging the issue, but I’m disappointed that despite understanding how upsetting this was, my concern still hasn’t been resolved. The item delivered was not consumable and had to be thrown away, which means I faced a complete loss on this order @SwiggyCares

@Bi2u17_14 @Swiggy @Bi2u17_14 Thanks for your patience. We apologize and get how upsetting this order must have been for you. We take your query seriously and will provide our team with thorough feedback to address any potential inconveniences.

Order ID: 238514293007053 Received this drink hot, tasteless, and completely disappointing. The quality was really poor and not worth it at all. Please exchange this immediately. @SwiggyCares @Swiggy

I am still waiting response already i DM you !! @SwiggyCares @Swiggy

Restaurant itself accepted there was a mango quality issue, yet the item was still delivered. The drink was tasteless and so bad that I had to throw it away. A ₹175 coupon is not a fair resolution for such a poor experience. Expected a proper refund, not a coupon. @SwiggyCares

@SwiggyCares @Swiggy kindly check your DM ,

@SwiggyCares i am still waiting your response

@SwiggyCares @Swiggy Refund

@SwiggyCares @Swiggy @SwiggyCares @Swiggy I didn't no received my after you approved please check dm you had confirmed about refund

@SwiggyCares @Swiggy I didn't receive any confirmation mail/sms @SwiggyCares

@Bi2u17_14 @Swiggy @Bi2u17_14 We truly didn't mean to let you down today. Could you please meet us in the DM so we can make this right? ^Kayvee twitter.com/messages/compo…

@SwiggyCares @Swiggy Please check DM @SwiggyCares

@Swiggy @SwiggyCares @SwiggyCares As a customer, I paid expecting proper service and support, not excuses. Saying “we’ll improve in future” doesn’t solve the issue I faced today. Please value customer trust better.

@Bi2u17_14 @SwiggyCares @Bi2u17_14 While we won't be able to provide a compensation/refund, we will work that such issues are kept to a minimum going forward.

Order ID: 238023851516632 Ordered a cheese paratha but received a burnt aloo paratha instead. Paid for quality and trust, but got completely disappointed. Even chat support is not helping properly. What kind of service is this, @SwiggyCares #swiggyfake

@SwiggyCares @SwiggyCares @Swiggy Also, I did not pay for my order so that I could help improve your or the restaurant’s service quality. As a customer, I expected the correct food and proper support. Kindly provide an actual resolution/refund instead of just apologies.

@Bi2u17_14 @Bi2u17_14 Hi Mohit. We are saddened by the subpar service and did not intend to disappoint you. This will be addressed directly with the restaurant to guarantee a smooth experience.

@SwiggyCares I appreciate the response, but this is not just about “addressing the restaurant.” I paid for a proper order and received the wrong item along with poor quality food. Chat support also failed to provide any real resolution. Kindly provide an actual solution @SwiggyCares

@SwiggyCares @Swiggy @SwiggyCares no responsibility ?

@Bi2u17_14 @Swiggy @Bi2u17_14 Hi Mohit, we truly regret the distressing experience you endured. To ensure we set things right, please DM us using the link below. ^ Puja twitter.com/messages/compo…

@SwiggyCares @Swiggy Please kindly check DM , @SwiggyCares

@SwiggyCares @SwiggyCares @Swiggy please check your DM

@Bi2u17_14 We've sent you a message, Mohit. Please check your DM.

Very disappointed with Swiggy Dineout. Order ID: 235669858297963 Booked a GIRF deal, but the restaurant refused to honor it. I submitted all proofs and raised a complaint, yet no proper support or resolution has been provided. @SwiggyCares @swiggydineout This is unacceptable.

@SwiggyCares Kindly proceed with acknowledgment @SwiggyCares

@Bi2u17_14 As checked, you have received 20% off on your total bill. Additionally, we’d like to make it up to you by providing a discount coupon that you can use on your next booking. Please let us know if we can go ahead with the same. ^ Simran