Binance.US Customer Support

Have a support question? Please format it like this so our agents can get straight to work: 1. Ticket #: 2. Brief description of the issue.

@columushi @BinanceUS Hello @columushi, for issues related to Binance.com, you can get in touch with their customer support team here: @BinanceHelpDesk.

Hi boss I made mistake on your platform binance for verification, the mistake was my ID (driving lisence ) had expired, so I tried to upload National ID but I didnt know it was fake ID , I am beg you to give me a chance to verify my driving license because I had already processed new ID My UID 768201028 ,@cz_binance ,@BinanceHelpDesk

if your favorite project goes quiet when price goes down, it was never about the tech.

Hello @LetticiaKLahai, for Binance.US, we have agents standing by to chat with you at all times. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us Unfortunately, we are unable to assist with deposit issues through social media inquiries.

@BinanceUShelp Case Ref CID: 215473320041428 Your app shows 'no networks supported' but still gave me a deposit address. Now $130 in TRX is stuck and support says they 'can't help.' l've filed a formal dispute. Please have a human specialist review the Ul error screenshot

@BossOfBosses_69 Hello @BossOfBosses_69, for Binance.US, we have agents standing by to chat with you at all times. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us

@BinanceUShelp are you guys liquid? Why can't I withdraw a little 10k? I'm confused my money cleared almost a week ago and it is still giving me this message

Hello @Ishy_Gift99, for Binance.US, we have agents standing by to chat with you at all times. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us If this is regarding Binance.com, you can reach the Binance.com customer support team here: @BinanceHelpDesk.

@BinanceUShelp I deposited usdt to my account and it says “awaiting verification” it’s been 24 hours and nothing is happening. Customer service isn’t helping neither….

Hello @trasharun, please note, Binance.US and Binance.com are separate and distinct legal companies. We do not have access to Binance.com's user records or transaction data, and we are unable to assist in investigating this matter any further. If this is regarding Binance.com, you can reach the Binance.com customer support team here: @BinanceHelpDesk.

@BinanceUS @TrustWallet The Binance app stole $7,000 of my funds. I contacted customer service, and they blocked me. The Binance app is a thief and a scammer. User-16bc7 ID: 343880937 This is my Binance account. They track you via IP address, track your coins, and steal your funds.

Deposits for $TWT are now open on @BinanceUS! Trading on the TWT/USDT pair will begin on Dec 18 at 6 a.m. EST. $TWT is a BEP-20 utility token that powers engagement, incentives, and long-term growth within the @TrustWallet ecosystem.

@RobHeller16 @BinanceUS Hello @RobHeller16, for Binance.US, we have agents standing by to chat with you at all times. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us

@BinanceUS Well, I'm gonna go we're going to turn binance in to the Consumer Financial Protection Bureau (CFPB) right now. It looks like complete fraud. It's stolen $2000 for me with a bitcoin.

I wish I could’ve sent myself this text last cycle too 💀

Hello @HAPPIESTBOYDAN1 for Binance.US, we have agents standing by to chat with you at all times. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us If this is regarding Binance.com, you can reach the Binance.com customer support team here: @BinanceHelpDesk.

What can I do to this I help @Binance_intern @BinanceUS

@laatkaal @cz_binance @BinanceUS Hello @laatkaal, Withdrawals for KDA are temporarily unavailable due to a scheduled network upgrade. We cannot give an ETA at this time but encourage you to check back soon for updates. You can see the update here: binance.us/status

@cz_binance @BinanceUS why I am not allowed to withdraw my KDA tokens? This is not good guys???

@hoseinyaghesmat @BinanceUS Hello @hoseinyaghesmat, for Binance.US we have agents standing by to chat with you at all times. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us

@BinanceUS My Binance.US account is disabled and I cannot access the support request page. Please assist.

Hello @tomdanna for Binance.US, we have agents standing by to chat with you at all times. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us
 If this is regarding Binance.com, you can reach the Binance.com customer support team here: @BinanceHelpDesk.

@BinanceUS has my account frozen for almost 2 months now for no reason. I’ve had an account for years. I only accumulated positions via ACH deposits from depositing funds from my bank. Then randomly my account was frozen and i am told is they are “waiting for response”

@Mohamea11559931 @BinanceUS Hello @Mohamea11559931, @BinanceUS and @Binance are separate entities. Binance.US is a licensed and regulated digital asset marketplace in the United States. You can reach the Binance.com customer support team here: @BinanceHelpDesk.

@BinanceUS I was scammed out of $6,500. Binance froze the scammer’s account, but there’s still no resolution. Case ID: bnb_179086. I’m devastated and need help. Binance hasn’t returned my money, and I hope people can support me.😣😣😣😣☹️☹️😣

what’s the next meta? 🤔

@MrOne07 @BinanceUS Hello @MrOne07, our team is on the case! We'll follow up with you as soon as we have a formal update.

what was that? 👀🌭

@JLVtrades Thank you for the ticket number! We've prioritized your case and will be working on it behind the scenes. Our team will be providing you an update within 48 hours.

@GARVEL420 @BinanceUS Hello @GARVEL420, for Binance.US, we have agents available via chat. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us

@BinanceUS I have a question about an old wallet I know my phone number and email too.. But I need help with a few things! Can you help me? Or send me to someone who can? Please and thank you

@trasharun @BinanceUS Hello @trasharun, @BinanceUS and @Binance are separate entities. Binance.US is a licensed and regulated digital asset marketplace in the United States. You can reach the Binance.com customer support team here: @BinanceHelpDesk.

@BinanceUS Never use the Binance app, do not deposit money, they steal your money in an instant, Binance stole my 7 thousand dollars, customer service blocked me, I can't do anything

NEVER. STOP. CLICKING.

@cashpappa Hello @cashpappa, thank you for sending us your ticket number. Our team is on the case! We'll follow up with you as soon as we have a formal update via ticket.

@BinanceUShelp 1. Ticket #: 18340173 2. Account locked without any explanation, no update about why it’s locked, if any information is needed or not. It’s been 48 hours

Have a support question? Please format it like this so our agents can get straight to work: 1. Ticket #: 2. Brief description of the issue.

Hello @pham_hailey1288, @BinanceUS and @Binance are separate entities. Binance.US is a licensed and regulated digital asset marketplace in the United States. If you have a Binance.US account, please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us

We’re celebrating today’s victory, but the real win is what comes next. With USD services restored and the SEC case behind us, the future of Binance.US is bright. Read our latest update 👇

@trasharun @BinanceUS Hello @trasharun @BinanceUS and @Binance are separate entities. Binance.US is a licensed and regulated digital asset marketplace in the United States. You can reach the Binance.com customer support team here: @BinanceHelpDesk.

@BinanceUS Never use the Binance app, they stole my $7,000. I objected to customer service, they blocked me because they knew they stole. I can't reach them from anywhere. I was scammed.

how are the vibes in the trenches right now?

@LivsSir @BinanceUS Hello @LivsSir, for Binance.US, we have agents available via chat. Please visit our Support Center to chat with a live agent here: support.binance.us/hc/en-us

@roccotaco22 @BinanceUS Hello @roccotaco22, please submit your request here: binance.us/listing

@BinanceUS Where is there an application to request a US blockchain to be listed? Thank you

USD services are returning to Binance.US! Access is rolling out over the coming days. Here’s what you can look forward to: ✅ Deposit and withdraw USD with 0% fees ✅ Buy crypto using bank transfer (ACH) ✅ Trade via popular USD pairs