BloomSky Support

@dhrandy There seems to be a bug with the skill at the moment. We have tested and reproduced it in office. It will be resolved soon

@BloomSkySupport Did you stop supporting the Alexa skill?

@dhrandy Thanks for reaching out, to restart you hold the power button down for 3 seconds and then the same to power it back on.

@bloomsky @BloomSkySupport How do I restart my weather station? I'm not looking to reset it, just restart it.

@mpolda delete the device from your app, have them hard reset it, and set it up as new. You would lose all your/the staion's data this way

@mpolda Thanks for reaching out. The easiest way would be to give the the password and log in for the account. Otherwise, you would need to

@EmpWeather Short answer is yes, but we do not have them in stock at the moment. Please shoot me an email "support@bloomsky.com" for more

@BloomSkySupport quick question, are the batteries in the sky2+ replaceable ?

@allen_veach the device to reset the sensors.

My @bloomsky says it is raining at the same time every single day, even though it’s sunny and warm. Any way to fix this @BloomSkySupport?

@allen_veach Hello Allen, Thanks for the tweet. I would double check that a sprinkler isn't activating the sensor, you can also power cycle

@Rooter Hello

@BloomSky I e-mailed @BloomSkySupport one week ago, on 2019-04-23, asking for help updating firmware but I have not heard back yet. I have also tried to call at various times and left two voicemails -- nobody seems to answer your phone. Would you please help me?

@shadow_nz Thanks for the tweet! It is the US standard plug, and adapter must be bought if you are located out of country. -Nick

@BloomSkySupport when shipping the Storm units, do you incl a power adaptor for the country its going to? or we have to source one locally?

@hanscees bloomsky.desk.com/customer/porta… We have an article on how to replace it with a higher quality bearing here. It should fix the issue

@robertforto Sounds good, email me at "support@bloomky.com" with your order number and shipping address for more details on the replacement

@BloomSkySupport I really want to love your product but it’s no longer working and won’t turn on. This is after 8 hours plugged in.

@robertforto for me detail if needed at "support@bloomsky.com"

@robertforto You may want to do a battery pull. There will be 4 screws on the bottom ring and 4 smaller on the battery door. email me

@gregmag Hey Greg, sorry we are extremely short handed this week, I will search for your email now. -Nick

@bloomsky @BloomSkySupport Is anyone there, I’ve left two message and one support email. Storm bought via Kickstarter - anemometer doesn’t turn in wind

@skiswm There is a power button under the power LED. Go ahead and hold it down for 2 seconds to power off and the same to power back on.

@BloomSkySupport any way to stop/protect the temp sensor from getting radiated heat from the solar pad?

@skiswm that it is indeed the panel giving off the heat. -Nick

@skiswm I'd say go ahead and power cycle the device to reset the temp sensor. You can also take the solar panel and move it to double check

@OhioDisasterDad Would you mind double checking that name? I was unable to find a device named that on my end

Hi @timothyearlcase, Send us an email at support@bloomsky.com with the name of your SKY so we can take a look on our end.

@EErnsdorff Perfect, yes this was reported as fixed on the 13th so you have great timing!

@BloomSkySupport web page to link Bloomsky with Alexa isn't loading?