BluSmart Support

@V3GA_007 @BluSmartIndia Dear User, Timely pickups are a cornerstone of our service; we sincerely apologize for the disruption it caused to your travel plans. We always strive to ensure punctuality, there are times when unforeseen circumstances like traffic or other challenges may lead to delays. 1/2

@BluSmartIndia @BluSmartHelps Hi @BluSmartIndia @BluSmartHelps , I have not received any response yet. Your company is sinking, and do you play to take my money with you?

@anmolabajaj Dear Anmol, Thank you for reaching out to us. We kindly request you to share your registered contact details via DM so we can promptly check the payment details and assist you accordingly. Thank you for your understanding and continued support. – Team BluSmart 💙

@BluSmartHelps the money has been deducted from the account but no ride was scheduled. Can you please refund it.

@Swati2792 Hi Swati, we’re truly sorry to hear about your experience. Your safety and comfort are our top priorities, and this isn’t the service we stand for. Please DM us your registered contact details so we can investigate this further and take necessary action. Team BluSmart.

@BluSmartHelps I booked a rental and the driver forced me pay Rs. 200 for parking. He didn’t have any receipts to prove he had paid for the parking. As a single woman traveling, I didn’t want to argue there but the parking chargers are not mentioned anywhere.

@Ananya_Jha4 @BluSmartIndia @jagograhakjago @BangaloreMirror Dear Guest, Thank you for reaching out to us. We kindly request that you share your registered contact details with us via DM so we can look into the issue and assist you further. We truly appreciate your patience and continued support. Team BluSmart

@BluSmartIndia @BluSmartHelps @jagograhakjago Why am I charged when I already raised the complaint the very time this happened? @BangaloreMirror

@jagritchowdhary @BluSmartIndia Dear Jagrit, Thank you for sharing your concern. Kindly share your contact details via DM so our team can assist you further with the refund process. Team BluSmart.

.@BluSmartIndia @BluSmartHelps attached herewith is the screenshot of my account balance in the BluSmart wallet. I would like to have the amount refunded in my bank account asap as I do not wish to avail BluSmart services in the future. Request you to help me out on this. I repeat—all I want is to have the refund in my bank account asap. Thanks

@Shahnaw70268183 Thank you for your patience and understanding. –Team BluSmart 💙 2/2

@Shahnaw70268183 Dear Driver Partner, We regret the inconvenience caused. We request you to please raise an RFS (Request for Support) from BluSmart Driver app. Additionally, if you haven’t received a call from our team yet, you may also reach out to your Hub Incharge for immediate assistance. 1/2

@onymous_tweets @BluSmartIndia @BluSmartGoyal Dear Sir, We sincerely apologize for the inconvenience caused. Kindly share the registered contact number via Direct Message, and we will promptly check it on our end and assist you with payment details. Thank you for your understanding.– Team BluSmart

@BluSmartIndia @BluSmartHelps @BluSmartGoyal utterly disappointed with the app service. Tried booking an airport cab. Made it through the checkout and paid the amount. Now there’s no trace of the ride on mob app of the scheduled ride. Zero support assistance to check the status !

@vishalsingh2527 @BluSmartIndia @JaagoGrahak We've also shared your feedback with our customer support team to ensure better assistance in the future. We truly value your feedback and are committed to making things right. Thank you for your support and understanding. – Team BluSmart 3/3

@BluSmartIndia @BluSmartHelps @JaagoGrahak disgusting service, pre booked cab doesn’t arrive and customer service is absolutely arrogant. No help whatsoever. 2nd time coz of you I will miss my flight.

@vishalsingh2527 @BluSmartIndia @JaagoGrahak Please know that we take such incidents very seriously. Although we strive to ensure punctuality in every ride, there can be rare instances where unforeseen factors or external circumstances lead to delays. That said, it's our responsibility to manage these better. 2/3

@vishalsingh2527 @BluSmartIndia @JaagoGrahak Dear Vishal, We're truly sorry to hear about your experience. We regret the inconvenience caused. The delay in your pre-booked ride is absolutely not the experience we aim to deliver. Timely pickups are a core promise, and we understand the situation must have been for you. 1/3

@Dikshasapra Hi Diksha, we’re really sorry to hear about your experience and the inconvenience caused. This is not the service standard we aim for at BluSmart. Our team will connect with you at the earliest to resolve your concern. Team BluSmart.

@BluSmartHelps I am still waiting to hear from you! I must say it’s a very pathetic customer service!! I am going to post this story for all my friends and relatives to know who use BluSmart

@BluSmartHelps a blucab smashed my car on Friday morning (April 7), despite writing to customer care multiple times I have received no response. Such a shame for a company like BluSmart that claims to be ethically better than others

@Ayechalbey @BluSmartIndia Hi Abhay, thank you for bringing this to our attention. We’re sorry to hear you haven’t been able to connect with our team. Please share your contact details via DM. We’ll make sure team reaches out to you at the earliest. Team BluSmart

@PrateekG_UPSC Hi Prateek,thank you for your kind words about our services. We’re sorry to hear about the fare discrepancy you’ve experienced. To help us look into this further, please share your contact details via DM. Our team will connect with you shortly to resolve the issue. Team BluSmart.

@BluSmartHelps Your services are good, but there is mismanagement involved as far as fares are concerned. I have been travelling to & from a location which comes under Rs. 259 category. But your app keeps rounding it off to over 15 km putting the cost to Rs. 329. Kindly address.

@satyammishra23 @BluSmartIndia depending on your bank’s processing time. We appreciate your patience and support. Team BluSmart 2/2

@BluSmartHelps @BluSmartIndia I have done Payment for ride today twice, both times, fund gets deducted but ride is not confirmed yet. It is more than 1 hrs. Pl revert. My contact number is 8009911222

@satyammishra23 @BluSmartIndia Dear Satyam, we're sorry to hear about the trouble. On checking, both amounts have already been auto-refunded to your source account due to a bank/payment gateway error, which also caused the ride to not confirm. The amount should reflect within 5-7 business days, 1/2

@Raizada14 Dear Vishal, we’re sorry to hear that you’re facing issues with support. Please share your registered contact details with us via DM so we can check and assist you further. Team BluSmart.

@BluSmartHelps no support available. Worst service

@sauravjoshi09 @BluSmartIndia Hi Saurav, we’re really sorry to hear about your experience. This isn’t the service we aim to provide. Please share your registered contact number with us via DM so we can look into this and assist you further. Team BluSmart

Dear @BluSmartIndia @BluSmartHelps in my opinion you were different from other cab operators but sadly you have also started falling in the same category of drivers denying to come for pick up. This is pathetic and terrible.

@coachricha and to make amends for the inconvenience caused we’ve added a token of apology to your Blu Wallet as a gesture of our commitment to making things right. This can be used on your future rides with us. We appreciate your patience and continued support. Team BluSmart 2/2

@BluSmartIndia what the hell is wrong with you? Your driver has stopped the cab at toll booth and stepped out. He is not paying them and fighting with them since the last 15 minutes

@coachricha Dear Richa, we're truly sorry for the inconvenience caused— that’s never the experience we want for our riders. As discussed over the call, the extra amount you paid has already been refunded, and additionally, as a gesture of our commitment to your satisfaction, 1/2