Boon Lai

538 posts

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Boon Lai

Boon Lai

@BoonLai

Marketing executive @Google. Innovator. Collaborator. Team builder. Award-winning B2B and B2C marketing exec.Tweets my own.

Katılım Ekim 2012
559 Takip Edilen899 Takipçiler
Boon Lai
Boon Lai@BoonLai·
@cmelluzzi @united Totally agree Cristina - I should add that I bought the cheapest saver tix, seat was 2nd last row and flight was delayed by an hour ! What a great way to delight a grumpy customer ❤️
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Cristina Melluzzi
Cristina Melluzzi@cmelluzzi·
@BoonLai @united Love this. We also had an amazing experience with United. They wrote us a note when we moved to the States from Europe. This thoughtful gesture completely changed my perception of them. A small gesture can go a very long way can’t it? Hope you had a great flight ✈️
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Boon Lai
Boon Lai@BoonLai·
Taking a late fri evening flight home and was delighted with a thoughtful note from @united 👍🙏👏#customerservice
Boon Lai tweet media
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Boon Lai
Boon Lai@BoonLai·
Thanks Dieter - yes ! agree it's time to ditch SMS for the more secure RCS with @Google .
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