Boston Scientific

@abdullah_r923 Hello! Thanks for reaching out. We will forward your inquiry to the proper team and get back to you as soon as possible.

@bostonsci Are there any accredited centers or specialized hospitals in Saudi Arabia that can provide follow-up care and perform the necessary DBS programming?

Boston Scientific announces results for Q2 2025: news.bostonscientific.com/2025-07-23-Bos… $BSX

@LeighROverton Hi Leigh, thanks for reaching out. We apologize for the frustrating experience. The only way we can help with an upgrade is by having you speak to our Patient Care team, which it sounds like you have already done. If not, please call (866) 360-4747 Monday-Friday 8 AM - 8 PM ET.

My god @bostonsci has the worst customer service I’ve ever dealt with. I just want an upgrade to my spinal cord stimulator and they are absolutely useless in answering how it can be done.

@HardenedBeam Hello! If you have experienced an issue with Therasphere Y-90, our support team is available to assist you. Please call (888) 272-1001 Monday-Friday 8:30 AM - 9:30 PM ET.

@ggreen1986 @bostonsci Barely changes PFS which is what I would expect from a treatment that often misses the tumors and has no dosimetry.

Advances in International Radiology for Liver Mets EPOCH Trial @bostonsci #GI26

@ShobhitDixit14 Please call the telephone number listed on the card. Our Patient Services team is best suited to assist with this issue.

@bostonsci The 'Xray exemption' card is pending. This is creating problem at airport security checks. This has been awaited for years now.

@bostonsci the X ray exemption card for my mother's pacemaker is awaited since 2019.

@Goducks2003 Hello, thank you for reaching out. We are sorry to hear this. Which Boston Scientific device are you implanted with? We will share this information with our complaints team, and we would be happy to connect you with patient services if you are in need of assistance.

Hey @bostonsci you called me 5 Yrs too late. You had the nerve to call me 12/4/25 to ask me how is it going for something you implanted into my body 1/21. Not once have you called me before, You told me it was MRI compatible, that is misleading. Scale of 1 to 10 a 1 - Regret

@Reilly40 Hi Sean. We apologize for the negative experience. Are you still in need of assistance? We'd be happy to help.

@bostonsci Has the worst Customer Service I’ve ever experienced in my life… if you can use any other company, please I recommend do.

@Reilly40 Hi Sean. We're sorry to hear that. Are you a healthcare provider or are you implanted with a Boston Scientific device?

@bostonsci Don’t use these guys they’re technology is shit.

@Abraham60373150 Thanks for getting back to us. We would like to collect some more information from you. Can you please send us a direct message via this link? twitter.com/messages/compo…

@bostonsci This is a common enough occurrence when the Axios is placed in the stomach

2/3 So many gallbladders in need of help! Disseminated malignancy, severe cholecystitis. Not a surgical candidate. EUS guided stent placement through stomach into the GB. #gitwitter #surgery #gallbladder @bostonsci @Stentingwoman @EUSandEndoscopy @DavidDiehlMD @NEndoscopy

@Abraham60373150 Hello! In the instance of a stent being blocked by food, are you referring to an Axios Stent? If so, we would like to get some more information and document this in our records. Please let us know!

@NEndoscopy @DouglasAdlerMD @bostonsci @Stentingwoman @EUSandEndoscopy @DavidDiehlMD I have had a few unpleasant experiences of the stent getting blocked by food when placed in the stomach.

@Linda_Ragsdale Hi Linda. We wanted to reach out one more time to see if you are comfortable providing us with your contact information. Please let us know the best way to contact you or send us a direct message with your preferred email address. Thank you.

Almost exactly 6 years ago I almost lost my dad to a brain hemorrhage caused by blood thinners. A few months later he finally got the #Watchman from @bostonsci Now he has a blood clot and may have to go back on blood thinners. So much for the promise of Watchman!

@Vikas11p Hi, thanks for your inquiry—we’re happy to assist. Please call our Patient Services team at (866) 484-3268 Monday-Friday 8 AM – 5 PM CT for information regarding your device.

@bostonsci whats the emf tolerance level of the subcutaneous ICD of yours

@Linda_Ragsdale Hi Linda. We wanted to reach out a second time to see if you are comfortable providing us with your contact information. Please let us know the best way to contact you or send us a direct message with your preferred email address. Thank you.

@Linda_Ragsdale We're very sorry to hear that, Linda. Thank you for letting us know. We take these matters very seriously. If you feel comfortable, please direct message us your contact information, including your preferred email address. We may need to follow up with you directly. twitter.com/messages/compo…

@leiasversion Hi Leia. We're sorry to hear this. If you are in need of assistance or want to discuss this with our Patient Services team, please send us a private message via this link: twitter.com/messages/compo…

@bostonsci who was gonna lmk the heart monitor phone was gonna scare the daylights out of me because it apparently does amber alerts

@jrfan88ampdup @danabrams Hi Amanda. We're sorry to hear this. We encourage you to reach out to our Patient Services team at (866) 360-4747 Monday-Friday 8 AM - 8 PM ET.

@bostonsci #spinalcorddtimulator @danabrams can one of these be hacked? They keep telling me not but mine is off but it feels like it is on and I have no control. It feels like it it even in my brain. I need help and no one is listening.!! #anyone else. #911

@ArrasmithSarah Hi, Sarah. Thanks for that info. We have documented this incident for our records. Please note that if you are ever in need of assistance, you can call our Patient Services team at (866) 360-4747 Monday-Friday 8 AM - 8 PM ET.

@Aetna @AetnaHelp @StevenHorsford @Senatorjackierosen @SenCortezMasto @bostonsci @hwinkler4real In June 2024 I had a spinal cord stimulator implanted with an "extended" battery that was supposed to last 3-5 yrs. I bet you can guess my battery died on that night.

@aglikas Hello, thank you for this information. We are sorry to hear of the inconvenience. We will pass this information along to the proper team internally. If you are in need of assistance, please call our Patient Services team at (866) 360-4747 Monday-Friday 8 AM - 8 PM ET.

@PennMedicine it is very difficult navigating thru life since I fused my spine 9/13/23 - after clearance for months my @bostonsci PAIN Stimulator that's MRI safe... is "not safe" apparently canceling it because the mistake is on your end is BS! #MarcottesTeamKnows I'm in hell.

@SGreen47545 Hi Sam. We are very sorry to hear this. If you feel comfortable providing your contact info via private message, we'd be happy to connect you with our patient services team.

@bostonsci it stay on me it’s water proof i am loving this thing but i was wrong your device change my way my life forever and you think it’s okay it’s not a big deal. i have pictures of what the device did to me and i have a mouth and it’s my right!

We are guided by our commitment to enhance the quality of patient care. Every success story shared at our Everyone Makes an Impact (EMAI) events begins with our dedicated employees who make a difference in millions of lives. #AdvancingTogether