@ChicLuxuries Thanks for letting us know that you are currently working to resolve this issue with us. If you ever need assistance in the future, we are here 7 days a week. Sincerely, James, AetnaHelp
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Aetna
85.6K posts
Aetna
@AetnaHelp
We are your official Aetna Customer Service Twitter reps, here to help, listen and learn from you. Tweet with us 8am to 10pm EST, 7 days a week.
Hartford, CT and Global Katılım Şubat 2012
4K Takip Edilen17.5K Takipçiler
@AetnaHelp I don’t see a message & I’m already in contact w/ Executive Response Team who now claims the dermatologist required the referral. My dermatologist doesn’t require a referral because it’s against Fl law to do so! Aetna delays, deflects, denies & then blames others when caught.
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Three years later, @Aetna is now changing their story & claiming the dermatologist required the referral. LIARS! This company will delay treatment hoping you die. #Stayaway #insurance #fail
Barbara ツ@ChicLuxuries
After #Aetna’s deceptive delay tactics claiming my plan required a PCP referral (that took months 2 get as a new patient) it turns out FL 641.31(33) requires members be given direct access 2 dermatologists #deceptive #breachofcontract #illegal #reckless #CVSHealth #FAIL #badfaith
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@type1typea Hi, if you still need assistance please follow @AetnaHelp and let us know, we’ll send our contact info via DM. We're here to assist 7 days a week. Thank you. Doris A.,AetnaHelp
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Meanwhile, I just got a notice that the PET scan ordered by my physician (after 2 CTs showed multiple lung nodules & extensive mediastinal adenopathy) was denied by @Aetna. That scan was $18K that my insurance won't cover. But at least this dude got boobs, right?
Wall Street Apes@WallStreetApes
I literally gasped watching this Caleb Hammer asks how this transgender guest paid for his transition surgery, specifically “the boob job” He replies “That was free — Colorado taxpayers” - Transition surgery free - Boob job free - Hormones medications free All this was free, paid for by American taxpayers Again, I want to repeat this. US Taxpayers are paying for boob jobs for transgender men to get implants I had to verify this and it’s all true Colorado’s Medicaid program (Health First Colorado) covers gender-affirming care services, including surgeries like breast augmentation This was recently changed under their Democrat Governor In 2025, Colorado passed HB 25-1309 signed by Gov. Jared Polis. This codified and expanded insurance protections for gender-affirming care across plans, including hormone therapy, breast augmentation, facial surgery, and more It even prevents insurers from denying what transgenders consider medically necessary care. Private insurance plans in the state must also cover these services under essential health benefits rules Absolutely insane
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@mrssolodolo222 Hi, If we can help, please follow @AetnaHelp and we will send you our contact information via direct message. Thank you, Todd, AetnaHelp
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@CensoredJeff Jeff, thank you for reaching out, The social media team is here 7 days a week. Christopher, AetnaHelp
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@AzizTajuddin Hi Aziz, if you would like our team to review, please follow @AetnaHelp. Send us a direct message to let us know you have followed, and we'll send you a DM with our contact information. Sincerely, Christopher, AetnaHelp
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@AetnaHelp I have Aetna Medigap supplemental insurance. Every time I try to get medical services they tell me my policy has expired, which is totally false. I just tried your online chat and they said providers use third party systems which will give an error
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@tristar20 Hi. We're available 7 days a week, if we can assist now or in the future, feel free to email anytime. Thank you. James, AetnaHelp
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@Aetna @AetnaHelp Lawsuit incoming. You have wasted shocking amounts of my time and can’t show a basic letter? The hang up after over an hour and don’t call back? Horrible service.
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@tristar20 Brandon, We are a U.S.-based team. Thank you for bringing this to our attention. To ensure your concern is thoroughly reviewed, please email us with the requested information referenced in our direct message. Andrea, AetnaHelp
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@AetnaHelp You’ve kept me on the phone for an hour and still haven’t helped me
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@IamBrianDuffin Thanks for letting us know. We are here 7 days a week if you need assistance now or in the future. Sincerely, James, AetnaHelp
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@AetnaHelp I'm already on the phone with a representative with Aetna. A needless waste of my time due to Aetna's utter incompetence!!! This is the SECOND TIME a claim for ambulance services was denied!! Seriously?!?!?
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If you want to know how broken the health insurance industry is, check this out!
My youngest child went to the hospital by ambulance in an emergency, but @Aetna denied the claim: "Your plan doesn't cover this service without a referral."
Not sure how to get a referral in an emergency. What a head-scratcher!!
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@tristar20 Good afternoon Brandon. We saw your post; is there something that you would like us to look into? If so, follow @AetnaHelp, and we'll send you a direct message with our contact information. Sincerely, James, AetnaHelp
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@comish4lif Hi. We're available 7 days a week, if we can assist now or in the future, feel free to email anytime. Thank you. James, AetnaHelp
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@pantypartier Hi, We are here 7 days a week. Sincerely, Todd, AetnaHelp
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my new insurance deciding the medicine ive been on for a long time isnt necessary so now im having the most insane withdrawals @Aetna die die die
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@livinglifetryin Hi, we saw your post. If there is something we can assist you with, please follow @AetnaHelp, and we will send you our contact information via DM. Sincerely, Doris, AetnaHelp
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As part of our commitment to mental health, we’ve set a goal with CVS Health® to reduce suicide attempts among Aetna members 20% by 2025. Learn more. #WorldMentalHealthDay
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@nunyabizpatriot Hi, we are not able to initiate a direct message due to your security settings regarding verified accounts. If you need assistance, please send us a direct message, so we can reply with our contact details. Sincerely, Doris, AetnaHelp
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@lipaddlegirl73 Hi Kerri, The social media team is here 7 days a week. Please email us anytime if we can assist now or in the future. Thank you, Andrea, AetnaHelp
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@invis4yo disabled by BIG HARMA living on $30k
should be $75k but @Aetna is legally allowed to claim I'm not disabled since 2017, even though I'm on SSDI continuously since 2013.
Apparently @Aetna is more powerful than @potus @OIGatHHS and @SecKennedy
@SpeakerJohnson is a disgrace
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@comish4lif Good afternoon. We have sent you our contact information via direct message if you'd like us to review your question/issue. Sincerely, James, AetnaHelp
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@pantypartier Hi, If we can assist, please follow @AetnaHelp and we will send you our contact information via direct message. Thank you, Todd, AetnaHelp
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