Brex Support

Hi Prince, We’re sorry to hear this and understand how disruptive and stressful this situation has been for your business. Feeling stuck in escalation loops without clear next steps is understandably frustrating. Our team is actively reviewing your case and working to provide clearer next steps as quickly as possible.

@brexHQ 5) We're a 2-year customer with live operations and a balance to settle. This is the treatment we get. @brexHQ, we want to fix this. Please put a real person on it and give us a reasonable timeline.

Imagine running every dollar, card, and payment of your business through @brexHQ for 2 years. Then they give you 7 days to fix your “non-compliant” US address or they close the account. Support's only move is “we'll escalate it.” No extension. No help. 🧵👇

@BaderJamalO @brexHQ Hi Bader, we're sorry to hear that we weren't able to provide the context you needed with your onboarding. We'll send you a DM to discuss this further and share more details with you.

Someone at @brexHQ here who can help me ? Customer support on email doesn't even make sense, replies are context-free .. and no transparent onboarding..

@LisaFalzone Hi Lisa, thank you for flagging this. We take security matters very seriously and are investigating with our team as we speak. Please send us a DM so we can follow up with you directly.

@BrexSupport gettting no responses from a cyber hack

Hi Michael, the reason you see a higher rate is because Brex provides an Additional Return (paid by Brex Inc.) on top of the Dreyfus net yield. Based on your balance tier, this adds an extra layer of return to your account. You can see the specific breakdown between the fund's yield and Brex additional return by going to Accounts > Treasury > Details in your dashboard. Here is a Help Center article that has more details on this: bit.ly/4cXjUrv

Hi @brexHQ QQ: Why is the yield you claim on the Treasury Account 40 basis points higher than actual (3.7% vs. 3.3% APY), & even 15-20 bps higher than the direct fund (Dreyfus) @BNYglobal / @BNYWealth, which even if subsidized by an investment broker is 3.55% for the same 7-day period? Sources: brex.com/product/cash-m… dreyfus.com/products/mm/fu…

@issacarndalo Hi Issacar, we understand how important this is for your startup and want to help get you moving forward. We sent you a DM so we can review your application details and assist you directly.

@BrexSupport hi! I am completely sidelined and blocked. I am not allowed to open a Brex account for my startup, all because of my nationality and residence. What should I do? The future of my startup depends on it.

@resconfirmed @brexHQ Hi there - thanks for flagging. Please send us a DM so we can review this and get it resolved as quickly as possible.

@bramschork @brexHQ Thanks for flagging! We've sent you a dm.

@brexHQ i'm 3 weeks behind while i'm STILL waiting for my account to be verified? Meanwhile I see Ramp approving same day..

@icpay_ @pedroh96 We're looking into the status of your application. Keep an eye out for an email from our team!

@pedroh96 Congrats and great news but could you also get our Brex account approved please 🙏

I started a new company inside Brex to build the future of agentic finance. No BS, just builders building 996 and pushing production-grade agents to 30k+ finance teams, from startups to Fortune 500. I’m now hiring engineers to work directly with me. Signs you’re a great fit: - Building with LLMs for a few years (bonus points if pre-ChatGPT) - Don’t need to explain to you RL, evals, synthetic data or why latency separates what’s real vs a toy - Great product taste, loves working with Design - Astronomically high agency, hates PM handholding - Previously a founder (or wants to be a founder) - Hates remote / ready for in-person action in SF/SEA Brex accelerated growth 5x and cut burn 99% in the past 18mo. We’re not f*cking around. If you crush this, you have what it takes to be a founder and I’ll personally back your next company. DM or email: pedro@brex.com

🍳👀

@Osazomon @brexHQ @mercury Hi Osazomon, we're sorry to hear about this! We are looking into it with our team and will follow up with you via email with more information.

@brexHQ has held my money for days putting my business at risk. I would highly recommend you all take serious caution when doing business with them. I’ve called, emailed and in all honesty I hope @mercury is open to new startup founders. This experience has been shaking 💔

@crislenta @brexHQ Hey Cris, we just sent you a DM to get more details so we can look into it.

i have never seen so much spam from a company as @brexHQ sends in my life! not kidding.

@HsuehOfa Hi Ofa, looks like your DMs are closed on our end. Could you send us a DM so we can take a closer look?

Our business account on Brex got deactivated suddenly without any prior notification today. Seems to be hacked. Anyone has an idea what’s going on?

@piscesglitch Hi May, we responded to your DM!

@BrexSupport been trying to reach you guys for over a week via email and even here due to a pending transfer. Possible to get a response?

Nothing like a Monday morning coffee with a side of same-hour liquidity.

What do LED trucks, live caricatures, and 1,800 headshots have in common? They were all part of the Brex experience at @SageUSAmerica Future. We connected with thousands of leaders rethinking how teams manage spend, automate accounting, and scale smarter. Grateful for every convo. Fired up for what’s ahead 🔥

@LucasDickey4 @brexHQ We know this has been frustrating, and we’re really sorry. Our team’s actively looking into the chatbot issue. We’d love to update you on your support case but we can’t do that publicly. Can you send us a quick DM so we can follow up?

@BrexSupport @brexHQ This is your software, so you're not going to fix it via DMs. I'm over humans with no agency apologizing profusely and not actually doing anything.

It still shocks me that in the "age of AI" that @brexHQ has a support bot that doesn't have any history/memory. I closed a tab accidentally, came back, it had no clue what we were trying to accomplish. WTF?

@PriyRanjan96 Hi Priy, can you try refreshing or signing in again? If the issue persists, feel free to DM us and we’ll take a look.

Is brex down?

Hi there! Unfortunately, we don’t offer physical checkbooks for issuing checks from your Brex business account. Instead of being issued a physical checkbook that you fill out by hand, you can request checks in your Brex dashboard, which will then be shipped to the indicated party. More information can be found here: brex.com/support/sendin…

how can I get a check book? blocked by sending checks personally and having to request individual ones @artlevy @brexHQ

Founder highlights: Maeve Wang, co-founder and CEO of IAMBIC, shares how combining government innovation funds with bold VC support helped her redefine what’s possible. Read how top founders like Maeve are building smarter: bit.ly/44kwexJ