Brigshaw IT Support

There are some intermittent error messages on Arbor this morning. They are investigating the issue as priority. status.arbor-education.com/incidents/1222…

Power has resumed in Delacy and all services should now be running again. Sorry for the inconvenience.

We're sorry but our internet connection is still a major issue today. @SchoolBroadband are investigating but haven't provided us an update so far. We know this is causing a lot of frustration for users and hope normal operations will resume very soon.

Our internet connection is running slowly this morning. We've raised this as a priority with our supplier and they are investigating. Sorry for the inconvenience.

Happy New Year 🥳 From Everyone at the IT Support Team!

Successful morning assisting one of our regular lettings with their IT needs for their Xmas show.

Improvements in Delacy. The IT team have just finished installing three new IT suites and they’re ready for use. What do you think @BrigshawNews?

There’s been lots of work going on here over the holidays. For example we’ve just finished installing a new telephone system across all seven schools helping us to work even more closely together.

@mrhemstock Yes I'm afraid so. We've found the T&L upgrade can be purchased for each staff member who needs increased meet functionality for £2.75 per month which is probably cheaper for most schools, but not as feature rich as standard or enterprise.

Issue - 31/01/2022 - Google Meet Recordings Unavailable support.brigshaw.com/announcements/…

@MrAdamWelch Will this reply or just tweet I wonder? ^AWH

@Brigshawits I’m just testing tweets to support tickets. How well will this work? #help

@HTMISTERK I like the idea. Did you get any issues of misreported illness? Could you please follow so I can DM my email to you to allow me a closer look? Thanks very much

A Google Form for parents to log absence or a COVID case has saved HOURS. It also gives easy access to key info on a single sheet accessible by key staff. Form updated with the latest advice. Use conditional formatting to highlight cases. Demo version - forms.gle/E7bD61vRr3sjA9…

Our internet supplier is experiencing power issues in their main data centre and as a result some school services are currently out of action.

The team have been busy working from home this week. We had a massive 371% increase in the number of tickets opened yesterday! Please bear with us if you request support, We are doing everything we can to support with issues as quickly as possible.

Nice to see everyone’s home work stations from @BrigshawMaths and @BrigshawScience Heres one of ours as we close the laptop lids on a busy day one.

School might be shut for most people, but the team are busy working from home to keep our staff going and enable them to deliver content to students. Any problems, raise them on the IT helpdesk as normal, guidance on how to do this from home has been sent to all staff.

We’re experiencing some issues with our web server which hosts Brigshaw.com and KippaxGreenfield.co.uk We are working on the issue and hope to have them both up and running soon.

Sorry for the internet trouble this morning. Everything is working again now so please reboot your machine if you are still having issues. Thanks for your patience.

Advanced Warning: We’re having some electrical tests completed in school this week. As a result on Monday there will be no access to our helpdesk, room booing system, R32web, brugshawtrust.com website or the ICT moodle site. All other external services are unaffected.

A power cut earlier this afternoon has meant a few services aren’t quite running correctly. We plan to rectify that this evening and have everything fully operational for morning. Sorry for the inconvenience.