Brother USA

We're shaking things up! Formerly "@BrotherOffice," we're joining forces with @BrotherSews & @BrotherCraftsUS to be at your side with all things Brother under one roof as @Brother_Intl✨

@motownmutt That's great to hear! Please reach out if you ever need assistance in the future, we are happy to help! ~rt

@Brother_Intl okay, your phone tech was helpful. problem resolved. I did not feel like the online chat was very useful. I always have the sneaking suspicion I'm talking to an ai agent. Talking to a human is the better way to go. Thanks for listening.

I've tried the phone, (57 minutes on hold before I gave up), sent an email, (website says set up support is not supported via email), so will try the chat support (available from 9am-9pm) this afternoon. Thanks for the twitter reply, so far this has been the only valid support.

@motownmutt If you still need assistance, we are happy to help. Send us a DM with your model number, email address, and phone number, and we will get you connected with one of our experts. Thank you. ~tt

@Brother_Intl I'm now trying the "chat" help section.

@Brother_Intl trying to buy a printer online but getting cloudflare rate limit 1015 error. I think your payment input screen could be updated. I suspect that's what's causing headaches.

@motownmutt Please let us know if you need anything else! ~rt

@Brother_Intl Thanks for the response. I went ahead and bought the item through a retailer.

@AvogaroMario Mario, we’d like to have our team take a closer look into this with you. Please send us a DM with your printer model number, phone number, and email address so we can share your information with our team for further assistance. Thank you. ~pw

@Brother_Intl Absolute worst support in the history of technology. 1 month old printer spits out phantom pages with no way to stop it other than by unplugging it. Plug it back in, continues to spit out. Customer support only tells you to go to links that aren't relevant!

Happy Small Business Month! What Brother product helps you tackle your business tasks the most? Comment below!

@bitdeep_ Thanks for the mention, Wendel! We’re glad to hear you’re considering Brother! Let us know if you have any questions! We’re happy to help! 💙 ~pw

@xlr8harder people talk alot about @Brother_Intl - I'm going to buy one.

they should invent a printer-selling company that doesn't try to scam you

@ChrisWhite_1972 @FenixAmmunition 💙

@FenixAmmunition I’ve had the same @Brother_Intl printer for well over ten years.

Hands down the best ROI of any equipment we've ever purchased and it's not even close.

If you're in need of a business collateral refresh, head over to the Brother Creative Center! You can download free, printable documents like brochures, business cards, and more. Check it out here 👉 bit.ly/4tdqIWY

@old_dodo Hello! Thanks for reaching out. We’d be happy to look into the specifics for you. Please send us a direct message with your name, printer model number, phone number, email address, and the update name so we can help. ~pw

Hey @Brother_Intl, could you clarify why a printer software 'update' requires 580MB?

@orkuno @BrotherSews @BrotherCraftsUS We'd love to help get this sorted out for you, Orkun. To help us address your concerns promptly, please send us a private message, including your phone number and email address, for our team to further assist. Thank you for reaching out! ~rt

@Brother_Intl @BrotherSews @BrotherCraftsUS Great printers, been using them for over a decade. I need support however with my brother MFC-L9610CDN. It says there is no paper in tray 1 despite there being paper in there. I figured it went bad, but couldn't find a replacement tray anywhere on the web. Could you help?

We're shaking things up! Formerly "@BrotherOffice," we're joining forces with @BrotherSews & @BrotherCraftsUS to be at your side with all things Brother under one roof as @Brother_Intl✨

@connorkapoor Thank you for being a part of the Brother family, Connor! Here's to many more print jobs 🙌 ~rt

Bought this printer for college 8 years ago, it’s survived 12 moves and tens of thousands of prints and is now the only printer at my startup. Will need a 21 page salute when it kicks the bucket

@EliyahuNeiman Hello, Eliyahu. Hello, Eliyahu. Thank you for the added context. As the social team, we’re limited in what we can review publicly. Please send us a direct message including your model number, phone number, email address, and details, and we’ll be happy to assist further. ~pw

@Brother_Intl Thanks for the reply. However, the issue is that Brother seems to have made a company decision to no longer allow bypassing the non-genuine toner message in their latest models and firmware.

@CharlesKatra Thank you for the update! We’re so glad to hear everything was resolved and that you’re now happy customers. We truly appreciate you giving us the opportunity to help, and we hope your wife enjoys her embroidery machine for many projects to come! ~pw

@Brother_Intl I want to acknowledge @Brother_Intl for making this right! We are now satisfied customers!!

@Brother_Intl bought an embroidery machine for my wife’s birthday. Broke less than 4 months in. Told to take for warranty work 10/6/25. Shop says you won’t ship the part. They have now had the machine longer than my wife did. Feeling a little ripped off.

@KMarchesiello @BrotherSews @BrotherCraftsUS Hello, Kristin. We’d like to help look into this further. Please send us a direct message with your model number, phone number, email address, and a brief description of the issue, and we’ll have our team review and follow up with you directly. ~pw

Shocked by the horrible customer service at Brother. My machine is in-warranty but I do not live near an authorized service center and they will not cover shipping to send it to their headquarters to be evaluated. @BrotherSews @BrotherCraftsUS @Brother_Intl

@finnrose0507 Thank you for reaching out to our team, Amanda! We have responded back to your private message for further assistance. ~tm

@Brother_Intl Sent

DO NOT buy @Brother_Intl scanners! They create horrible results and when you try to calibrate it, it will refuse to connect to the scanner. And THEN Brother will refuse to replace it under warranty because "it appears to be a software issue". BUYER BEWARE. (Brother/Epson)

@Docdawn3 Thank you for your feedback! We appreciate your input on the setup experience and will be sure to share this with our team. If you have any additional questions, feel free to send us a private message. ~tm

@Brother_Intl Dear Brother USA New monochrome printer is nice. The software for set up was a major headache. I lost an hour of my life trying to use the app for automation. Do your customers a favor, give direction for LAN/Manual set up first. It only took 5 minutes🙄