Paul Morrison

@vrbo I have a trip coming up in 11 days. I booked on the HomeAway app. That has now rebranded to VRBO. Now the app is not available in my country (NZ). How am I supposed to manage my trip properly? What a balls up. I would cancel if I could.

@LoadedEN If only they were available

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@FlyAirNZ How? The messaging goes to the virtual assistant

@Bucklenose Kia ora Paul 👋 Apologies for the miscommunication. Please DM us with your account details so we can look into this for you ^NW

@FlyAirNZ I have just spent 30 minutes on the phone to Onesmart again and yet again they have told me that all airpoints transactions are handled by Air NZ. My wife and I have traveled twice since December and have not accrued any airpoints for our Onesmart spending.

@FlyAirNZ To be honest if your from the same team that “helped” me on WhatsApp then there is no point. They told me to contact my own bank. What would that do? The Westpac have nothing to do with the card

@Bucklenose Understood Paul. If you'd like us to take a look at it please use the url provided in the first message 🙂 ^KW

@FlyAirNZ I contacted Air NZ Onesmart about missing airpoints who put me though to an Air NZ representative. They told me to apply online for missing points. The only points you can claim online is for flights. Terrible customer service. 90 minutes wasted on the phone.

@FlyAirNZ The link isn’t working. It gos to the page but will not open. I had the same problem from your website this morning that was why I went to WhatsApp

@Bucklenose Kia ora Paul 👋 Please DM us with your booking details so we can have a look at this for you 👉 airnz.click/privatemessage ^KW

@FlyAirNZ The link isn’t working. It brings up the messenger page but it won’t open. That happened this morning and that was the reason I used WhatsApp instead as that opened.

@FlyAirNZ please train your customer service staff in your products

@FlyAirNZ really!!!! This is infuriating. My own bal has nothing to do with Onesmart. Why should I contact them? That would be like ringing you regarding a Ryanair flight.

@FlyAirNZ to add to this I also contacted Air NZ via WhatsApp who told me to contact my bank. It does not have a bank it is an AIR NEW ZEALAND Onesmart card

@onenzofficial worst customer service. Keep getting told to ring which I have done twice and all they do is get me to change my password. Told by email it is being escalated to tier 2 and that was over a week ago and have heard nothing. It will be a good day when my contract ends

@onenzofficial how many more times am I going to be told to ring you to sort out my issue? I have done. That twice already and nothing has happened and I have now heard nothing for days. It will be a good day when my contract is up.

@WoTModernArmor How about being able to sell unwanted flags, emblems and inscriptions. They are just a waste.

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@onenzofficial I managed to get someone in Auckland to help me. I will see how that goes.

@Bucklenose Hi Paul, very sorry to hear about your experience and the delay. Please send us a DM with your phone number? We'd love to have someone on our team give you a call asap.

@onenzofficial so much for a supervisor ringing back today. My fibre was not activated for my move in date and the modem I was told would work with fibre doesn’t. The worst customer service experience I have received. I can’t wait for my contract to end.

@vrbo I have messaged you the details. The booking says free cancellation until the 31/12/24 yet you do not seem to be able to make the host cancel it. I do not feel very confident that you have complete control over your own website and terms and conditions.

@Bucklenose We're sorry to hear about this, Paul, and we'd like the opportunity to learn more about your experience if you're willing to share. Would you please send us a private message with your booking ID, the email address used to book the property.

@vrbo why is it so hard to get my cancellation approved? The help agents tell me it is the host who has to do it and the host is telling me it is you. Almost $6000. Be aware anyone looking at using this platform.