Building Supplies Online

@DanAmos27 Hello, I am so sorry for the inconvenience caused to you, the delay is from the manufacturers end. Kind regards Samantha BSO

@BuildingandDIY Why are you showing items are In Stock and available to be delivered in 7-10days, when I’ve been told today I won’t be getting them until 16th May, when I ordered them on 7th April? #misleading

@filipino_chino Please confirm your BSO order number so a member of our customer service team can advise?

@BuildingandDIY I just called your customer service, to be only told to email you... can someone call me ASAP before the order with Velux gets passed the point of no return please..

@EmilyBain3 Hello, I am sorry but I am unable to call you, however you can call on our toll free number given on our website. Kind regards Samantha BSO

@BuildingandDIY Why not exactly? You have my phone number on the order

@BuildingandDIY order no #1000397652, 3 items ordered, you tried to deliver one, no explanation offered. You have my details, call me ASAP please

@OJtowns Hello,  Please accept our sincerest apologies, I have chased the suppliers and will update you shortly - thank you for your patience. Kind Regards Samantha BSO

@BuildingandDIY This is the same response I got from your phone support team as well. When i ordered the item your site showed "In-Stock" with 3-5 working day delivery. So now you tell me you need an update from your supplier, does that mean it was not in stock?

@BuildingandDIY Whats going on with my order number: 1000393183. Been waiting a week and no confirmation when it will be dispatched! Customer services just said they would "raise a ticket". Shoddy. Please update me.

@mathew_lythgoe Hello, Thank you for the email.  I am sorry to hear you have not received your delivery date as of yet. I will contact my supplier and come back to you as soon as they have responded. Have a nice day. Kind regards, nancy BSO

@BuildingandDIY Can you contact the LPD delivery team and ask them to arrange delivery of my order ? It’s not even been authorised for delivery yet. The items should have arrived by today.

@MattLymer76 - please email customerservices@bso.co.uk and a member of our customer service team will be able to assist you.

@BuildingandDIY How do you speak with a manager cause I don’t seem to be getting anywhere with your customer service team

@MattLymer76 - can you please confirm your BSO order number so we can look in to this for you.

@BuildingandDIY Did this on Friday and still nothing!!

@BuildingandDIY customer service isn’t something you do very well at is it?

@MattLymer76 Good morning Are you able to provide me with the SKU code so i can look into this please?

@BuildingandDIY you clearly advertise the basin is included in the order and as such you haven’t fulfilled our obligation. It’s strange how this item is no longer showing on your website

@orrelldan Unfortunately, your order has been cancelled due to some stock issues and the refund has been initiated to your account. We are so sorry for the inconvenience caused.

@BuildingandDIY I just cannot get an answer to a simple request, appaling

@BuildingandDIY Having problem getting simple answer to simple question from BSO, why do some companies make the simple things so hard work?

@orrelldan I am so sorry but this has been slightly delayed and this is from the manufacturers end, we will soon contact you with a firm delivery date. Sincere apologies for the inconvenience caused.

@BuildingandDIY 1000374753, just need someone to ring supplier and then let me know when will be dispatched, otherwise I can order through different company

@orrelldan I truly apologize for the delay but could you please confirm the 10 digit order number it should start with 1000.

@BuildingandDIY Just trying to get update on order, been waiting for over a week

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@AJenks_BOI Please advise your order number?

@BuildingandDIY really disappointed with the lack of support and zero response from building online supplies after purchasing a number of doors all the wrong size! No confidence in any of these online building companies!

@kiks_chr please can you attach your order number so we can look in to this for you,

@BuildingandDIY Can you advise how long it takes for your company to reply to an email? It has been 15 days and I’ve had no acknowledgment of you receiving my email after you cut back £250 from my refund for no reason what so ever.