bunq

Hey 👋 Thanks for bringing this to our attention. When you sign up for a Personal account you'll automatically get a 1-month free trial of the bunq Elite plan. Once a month has passed from your sign-up date, you're free to choose between downgrading to the bunq Free, Core or Pro, or continuing with your bunq Elite plan! If no action is taken, the app will automatically continue your bunq Elite subscription. You can find more information here: help.bunq.com/articles/why-w… 📚 If you believe this was unwarranted, please reach out to us at via the in-app Support Center or support@bunq.com, and we will review your invoice 🙏

@rainigma @bunq lol..just opened an account which i thought was free but now charging 24€

Can you build an AI that's better with money than a human? Join the bunq Hackathon 7.0, April 24-25 (yes, overnight). Your Mission: Code a multi-modal AI that doesn't just respond, but acts. - Hear a command to invest a bonus and execute it. - See a receipt and instantly categorize it. - Proactively intervene to stop a bad financial decision. Are you in? Save your spot: bunq.com/en-nl/hackathon

Are you fully honest with AI about your money?

Hey there Thank you for reaching out. When you sign up to bunq, you receive a free 1-month bunq Elite trial. After the trial ends, you stay on this plan by default, which is why you were charged. We’ve just sent you a DM. Please respond to the message with more details so that we can help you right away 🙏🏻

@bunq do not trust this banq, they make unknown charges with out any notifications. Buyer beware!!

@Guiselaine @ABNAMRO @knab_nl Hey Guiselaine 👋 We're sorry to hear your business account disappeared from your overview. To keep your data safe, we've sent you a DM to look into this. Please respond with more details so we can help you right away.

1 zakelijke rekening gekoppeld aan ov is uit mijn overzicht verdwenen. Mijn bank wilde bewijs dat het bestond. Toen ik dat stuurde zeiden ze: oja sorry. We gaan het spoedig toevoegen. Hoe laat & wanneer kunnen ze niet zeggen. Klantvriendelijk is anders! @ABNAMRO @knab_nl @bunq

@Karim_Teamit Hey Karim! Please rest assured, we’ll never intentionally close an account without a fair reason. It looks like we're already in touch via DMs. We understand this requires further explanation, and to keep your data safe, we sent you a DM to continue there.

@bunq @bunq can you please explain this? This is not a small amount and I’ve been patient for over 30 days. I just want my money back. I already DM you, and never got a real response. #bunq #fintech #banking #customersupport #money #europe #DNB #AFM

@bunq closed my account… and now €5,000+ is missing. I have all the emails. This makes no sense 👇

@DNahyl Hey there 👋 We've just gotten back to you in DMs with the update. We'll be happy to continue assisting you there.

Still waiting for the update promised last night regarding my escalated case. 450€ still held. @bunq

@kanginleefanacc Hi there 👋 We know it can be concerning when your account is temporarily restricted. To keep your money safe, Safety Mode is a security measure enabled when we notice unusual activity. We've sent you a private message, please respond there so we can get this sorted for you 🙏🏼

@bunq Mon compte toujours bloqué depuis Samedi pour un simple « contrôle de routine » vous trouvez ça normal ?? Moi pas, depuis Samedi je ne peux pas payer mes factures ni faire mes courses c’est inadmissible. Je paye tous les mois mon abonnement, c’est la HONTE

@DNahyl Hey there, thanks for reaching out to us. It looks like we're already in touch via DMs. We'll be more than happy to provide further information there to keep your personal information safe.

@bunq Your own AI support 'Finn' just admitted there is a CLEAR INCOHERENCE in your system. My 30-day delay expired on March 12th, yet the app arbitrarily moved it to March 23rd. You are holding my 450€ due to a technical bug you won't fix. This is a violation of banking regulat

Hey Karl! At bunq, your security & privacy is our priority. We have strict safeguards in place to protect your data. Learn more about our security features here: help.bunq.com/articles/keepi… 📚 If you would like to discuss something specific, feel free to send us a DM or email us at support@bunq.com 🙏🏼

@bunq @awscloud @AnthropicAI Die übelsten Risiken für Privacy vereint in einer Banking App.

@PetitZinc Hi there! Thanks for reaching out about this. We’ve just sent you a DM. Please respond to the message with more details so that we can help you right away 🚀

@bunq ik heb hulp nodig over een pas, graag DM?

Hey Karim 👋 Thanks for bringing this to our attention. We understand how important it is to access your funds, and we'd like to help you get this sorted. Please reach out to us in the DMs with some information to help us locate your account so that we can check this in detail. x.com/messages/compo…

🚨 Issue with bunq They closed my account and told me to withdraw my funds. After I requested the withdrawal, they said: “Actually we’ll hold your money for 30 days for security reasons.” I waited. Now they claim the money was sent on Feb 14. I never received anything. @bunq

Hey! To send an attachment, please look for the paperclip symbol in the message box. From there, you should be able to choose the file you want to send. If you're still unable to send it, please feel free to send us a direct message here on X, and we will be happy to assist you further. x.com/messages/compo…

@bunq I can't send you a picture

@bunq ça fait des mois que vous avez fermé mon compte sans raison légale ! il restait 2997€ dessus, j'ai attendu comme demandé, j'ai pu lancé le virement, sauf que le virement n'est jamais arrivé, depuis rien, j'arrête pas de demander où s'en est mais rien ! Vous êtes des voleur

Hey 👋 Thank you for bringing this to our attention. Please be assured that we’ll never freeze or close an account without a good and fair reason. You can check the possible reasons and the process we follow here: help.bunq.com/articles/why-w… We’ve just sent you a DM. Please respond to the message with more details so that we can help you right away 🚀

@bunq Hi @bunq, My account was closed on March 6 and there is still a remaining balance in it. I also lost access to the app and cannot log in anymore. I have already contacted support by email but have not received help yet regarding the refund of the balance or restoring access

@Remines5478 Hey Pham 👋 Thanks for reaching out about this! We’ve just sent you a DM. Please respond to the message with more details so that we can help you right away 🚀

@bunq @bunq My account has been closed for over 4 months now due to a "review," but my remaining balance still hasn't been returned. 4 months of waiting is unacceptable. When will I get my money back? Please provide a clear timeline immediately. #bunq #customerexperience #banking

Your favorite way to pay is going international 👋🇪🇺 bunq is joining Wero, the pan-European digital wallet, and it's about to make your life a whole lot easier. You can pay with the same security and speed 🚀 This upgrade will give you: -Seamless payments in NL, DE, BE & FR. -Purchase protection for total peace of mind. -All the smart features you already use, plus more on the way. During the transition, you can continue paying as usual while new cross-border capabilities roll out. Stay tuned for more updates! #EuropeanPayments #Wero #EPI #DigitalPayments

Digital nomads, what's your biggest challenge when banking abroad?

@Lazborn4 Hey there 👋 We know how important it is to access your funds, and we'd like to help you get this sorted. Please respond to us via DMs with more details - we'll check this right away!

@bunq I need my money bloody cowards

You just opened a joint account with your partner! 🎉 What's the very first BIG savings goal you're setting together?

@Guardiola_3 Hey @Guardiola_3! It looks like we're already in touch via DMs. We'll be more than happy to provide further information there 🌈

@bunq bunq has frozen my funds. It has been over 140 days since my account was frozen, and I still have no information and am being ignored everywhere. let me withdraw my funds

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