Complete Care Shop Customer Service

Welcome to our dedicated help account for Complete Care Shop. Our Customer Services team are on hand to help Mon-Fri 8am-8pm, Sat-Sun 8:30am-5:30pm

Recent X changes mean that you might not be able to contact us. If you have any queries, please email our customer service team directly on customerservice@completecareshop.co.uk

@Susan11679865 Good evening Susan, We have direct messaged you. Please respond to this so we can look into a resolution for you immediately. We look forward to hearing from you. Billie Complete Care Shop

@CCS_Help How do you expect me to DM you when there's no facility to do this? Extremely poor customer service

@CCS_Help disappointed to wait almost a week for care spoons only to receive a Rollator in very poor condition my husband is just out of hospital and the response time is 3 working days as a first time customer I am very unimpressed

@BigMentor Good evening, We are sorry to know you've received a rollator with a faulty wheel. I see that this is currently being resolved by our team, I have sent you a direct message with an update, please let me know if you need any extra assistance there. Kind Regards, Klaudia

@S7arah_7 Good Evening, After looking at the user manual, I can confirm that you can charge the chair through either port. The chair can be charged through the controller so you do not have to remove the battery. you can also charge the battery separately. Liam NRS Healthcare

@CCS_Help Hello I have a question how to charge the electric chair "Quickie Q50R" There is a charging port through the control bid, and there is another port directly through the battery. What is the correct port for charging?

@ChantallePeret3 @ccsmobility 363357 - I can see that you ordered a Lifemax SOS pager starter set; is there something from this that is missing? You have not ordered a doorbell on this order. Ruth

@CCS_Help @ccsmobility It is missing the doorbell that was meant to come with it. I need to order other items but am very hesitant to use your company again after all this.

@CCS_Help @ccsmobility I am so disappointed by your customer service. I received a delivery that was missing a piece and despite emailing you on 16/06/22 and 22/06/22 I have heard nothing back. You should treat your customers much better than this.

@TalatACA Good evening. Thank you for your message. We have sent you a private message. Can you please respond to that so we can get this sorted out for you? Adedayo

@CCS_Help Hi need help with an order placed on the 19th- how can I see update? Still says processing

Welcome to our dedicated help account for Complete Care Shop. Our Customer Services team are on hand to help Mon-Fri 8am-8pm, Sat-Sun 8:30am-5:30pm

@TalatACA Good Afternoon Thank you for your comment. I have sent you a direct message this afternoon, so if you could please review this and reply at the earliest opportunity, this would be appreciated, so we can assist further. Kind Regards Julia Complete Care Shop

@CCS_Help Order number 368069

Happy Easter! 🐰 We're still here if you need help with your orders. Our customer service hours for this Easter Break are below. Good Friday: 8:30am – 5:30pm Saturday: 8:30am – 5:30pm Sunday: 8:30am – 5:30pm Easter Monday: 8:30am – 5:30pm

@Rohitr891 Good morning, Thank you for your tweet. I have located and responded to your email. I am very sorry for the delay and inconvenience here. Kind regards, Lisa-Marie. Complete Care Shop.

@clairabelle11 Good Morning Thank you for contacting us. We are sorry to hear of this. Please could you send us a DM with your order number so we can look into this for you? Kind Regards Grace Complete Care Shop

@claimesuk @ccsmobility @MartinSLewis Good Morning Thank you for contacting us. We are sorry to hear of this. Please could you send us a DM with your order details to enable us to assist you further? Apologies for any inconvenience caused. Kind Regards Grace Complete Care Shop

@claimesuk Good Evening, please can you direct message us with your contact details so a member of our management team can help resolve this for you? Kind Regards, Pia Complete Care Shop

@claimesuk @ccsmobility @MartinSLewis @MoneySavingExp @itvMLshow Good Evening, please can you direct message us with your contact details so a member of our management team can help resolve this for you? Kind Regards, Pia Complete Care Shop

@Gorseyrainow Good Afternoon Thank you for your message. Please accept my apologies for the delay in responding. I have sent you a direct message this afternoon. Please reply at your earliest convenience. Kind Regards Dylan Complete Care Shop

@CCS_Help hello, please can someone respond to my email sent last week regarding my orders

@JWHFB15 Hello, Rest assured we will respond shortly. I apologise for any delay here and hope to resolve for you shortly. Kind regards, Lisa-Marie, CCS.

@CCS_Help 242285 order number

@JWHFB15 Hello, Please send me a DM with your order number and I'll happily look into this for you. I am sorry you were unable to get in touch via phone, however I hope to resolve this for you. Lisa-Marie | CCS

@CCS_Help Hello I have requested a refund by email and tried to contact you by phone but can’t get through 😊

@Gorseyrainow Good afternoon Elizabeth. Apologies for the delay in my response. I can see that my colleague has now dealt with this for you. If you have any further questions, do not hesitate to contact us again. Kind regards, Andrea

@CCS_Help we’ve now opened a parcel from order 250634 to discover it’s a bed rail and not a wheelchair. Wheelchair needed today. Call me please urgently

@Gorseyrainow Good Afternoon, Sorry to hear this. Please send us a direct message so we can look into this. Kind Regards, Vicki Complete Care Shop

@CCS_Help 2 more attempts at calling you..both times on hold for 10 mins and then cut off. Your message saying that the delivery people will "be in touch to advise of a delivery date" is not good enough. The bed was chosen and purchased because it came with next day delivery.