CX Network

@sentient_tech Thank you for sharing! Discover more video case studies highlighting the expanding influence of AI in customer experience here: cxnetwork.com/replay-video?t…

AI in CX case studies: buff.ly/dlocqch via @CX_Network #customerexperience

@annettefranz Thank you Annette for sharing - its exciting to see where where we are heading together! The future of CX is going to be eventful!

The Global State of CX 2025 buff.ly/44pvlLm Gain insight from top thought leaders and discover firsthand research that demonstrates the impact of AI on CX @CX_Network #cx #customerexperience #AI #artificialintelligence #leadership

JourneyTrack is proud to sponsor @CX_Network’s All Access Virtual Event, September 16 & 23! 2 days. Top CX insights. Big impact. Don’t miss it → bit.ly/4lXXp7y #CX #CXM #JourneyManagement #CustomerExperience #CXLeadership #AIinCX

@JourneytrackCJM We're thrilled that JourneyTrack is once again leading the discussion and helping CX professionals to reach thier full potential through data insights!

@MktgtTechAI Thanks for featuring CX Network!

Top #Marketing AI News Stories today: marketingtech.ai/news/top-marke… Top #AI stories from @FTC @martechismktg @MarketTechNews @MMMnews @CX_Network @Digiday @Newsweek @Gartner_inc @MarketingProfs @BBNTimes_en and more.

@TomPick Thanks for featuring CX Network!

RT @MktgtTechAI Top #Marketing AI News Stories today: marketingtech.ai/news/top-marke… Top #AI stories from @FTC @martechismktg @MarketTechNews @MMMnews @CX_Network @Digiday @Newsweek @Gartner_inc @MarketingProfs @BBNTimes_en and more.

Excited for the Personalisation Summit 2024? Discover how to harness data, AI, and digital transformation to deliver personalised journeys at scale. Join top brands like ITV, NatWest, Uber, Asda, B&Q and more ?? 5-6 Nov | Hilton London Olympia, UK iqpc.com/events-persona…

@CX_Network - How can #CX professionals navigate the path to trustworthy #AI? As #AI continues to revolutionize industries, the need for trustworthy #AI has never been more crucial. 🌟 See here > cxnetwork.com/artificial-int… #AI

Do you need an AI ambassador? As #AI transforms #CX, roles like AI ambassadors are key to driving #innovation, #ethical use and bridging the gap between #tech and people. Find out what the role of an AI ambassador involves and whether you need one ow.ly/ZpH550Tcskq

🏆 @mhanhan is one of the #Top50CX influencers you should be following this year. The founder of Xperiente, he won the #CXPA’s Impact Award in 2018 for his contributions to Genesys and the broader customer experience practice. Read more: ow.ly/FS2r50TaLHt

This year our Global State of CX research found that for 28% of businesses #CX outlines everything they do, but at 21% of companies CX still needs to deliver returns to be taken seriously. Is your company prioritizing #CustomerExperience?

...with 26% of companies also prioritizing customer relationship management (#CRM) systems, customer engagement platforms, business continuity plans, and data insights and #analytics capabilities.

Our Global State of #CX research this year shows that ##automation is the top investment priority for CX practitioners in the #AsiaPacific region (44%). The findings show it's part of a broader technological upgrade...

According to our research, the top 3 areas #CX professionals are investing in this year are growing the customer base, increasing NPS/CSAT and transitioning to a virtual or hybrid contact center model #Budget #Investing ow.ly/BTpG50T7LK7

🚀 During our All Access: CX Financial Services 2024 webinar series, we asked our audience what the biggest priorities are for #CX in #FinancialServices. The top picks were automating processes and real-time personalization. Is your organization focusing on these trends? 👇

🏆 @jimtincher is one of the top 50 CX influencers you should be following this year. Find out why 👇 ow.ly/M0GW50T4Tec #CX #CXInfluencers #Top50CX

The US government is bringing in new regulations to simplify subscription cancellations and improve customer service, as part of broader efforts to restore public trust ow.ly/RCMJ50T4brN #CXNews #CX #CustomerService #PublicServices

🌟Congratulations to these 25 thought leaders in operational excellence - an award compiled by our sister publication @PEXNetwork_Team #OPEX #ThoughtLeadership

This year our Global State of CX report found that the top obstacle for bringing #CX investments to life is proving #ROI. Organizations often struggle to quantify the financial benefits of improved customer experiences, making it challenging to justify the expenditure.

🏆 @AmasTenumah is one of the #Top50CX influencers you should be following this year. The #CustomerService expert has written books on customer loyalty and is the host of the Amas Talks podcast Read more: ow.ly/cAAG50SZ6T1