CapMetro

Service Update: Bikeshare service continues to remain offline following the fire at our facility. At this time we don’t have an estimated timeline for when service will return. We appreciate your continued patience. We will be sure to provide update when more information becomes available and service is ready to resume.

Actualización del servicio: El servicio de bicicletas compartidas continúa fuera de servicio tras el incendio en nuestras instalaciones. Por el momento, no tenemos una fecha estimada para su reanudación. Agradecemos su paciencia. Les informaremos en cuanto tengamos más información y el servicio esté listo para reanudarse.

Service Update: Bikeshare service continues to remain offline following the fire at our facility. At this time we don’t have an estimated timeline for when service will return. We appreciate your continued patience. We will be sure to provide update when more information becomes available and service is ready to resume.

Our safety teams respond to calls to help keep our system moving smoothly. Here is a look at some of the work the CapMetro Transit Police team took action on in March 2026. Learn more about our approach to safety at CapMetro: capmetro.org/safety

@raymondbuildsio Your concerns have been forwarded to the appropriate department. ^CS

@CapMetroATX Where do push notifications go in the app? I clicked the banner (iOS) and it took me nowhere

ATTN: Due to a disruption to service, Bikeshare will be unavailable beginning at 11 a.m. today, May 24. We know many customers rely on Bikeshare to get around, & we apologize for the inconvenience. We will continue to provide updates, as they are available, & when service is ready to return. Thank you for your patience & understanding.

@raymondbuildsio If you're referring to the bike share app, push notifications go directly to your devices notification center. ^CS

@Wanderingbusker Thank you for contacting us. There are several stops at this location for Route 4. Was there a specific stop at this location you were concerned about? ^CS

@CapMetroATX Food trucks at the 7th Street and pleasant valley #4 stop,! Already an HEB in the parking lot. Keep apd nearby so the drug dealer across the street can find a new spot

Shape future mobility hubs in Austin by sharing your thoughts on: 🌳 Shade 🪑 Seating 🖼️ Art installations 🍔 Food trucks 💫 & much more! Imagine your dream hub and help make it happen: publicinput.com/mobilityhubsur…

@Wanderingbusker Please inform the operator. If you are uncomfortable of informing the operator, please contact the Go Line at 512-474-1200. We will need the route, vehicle number, a detailed description of the person, and where the person is sitting on the vehicle. ^SW

@CapMetroATX What if I see someone doing drugs on the 337?

Staying alert helps keep our transit system safe for everyone. If you notice anything unusual while riding or waiting, don’t hesitate to let us know—your vigilance makes a difference! Non-emergency? Contact the GO Line at 512-474-1200. Reporting can be anonymous. Be ready to provide: 🔢 The route you’re riding 🚏 Stop ID number where you’re waiting or nearest street intersection 🚍 If applicable, provide the 4-digit vehicle number located inside and outside every CapMetro vehicle In case of emergency, call 911. More info on safety reporting: ow.ly/pmpK50YJ5lK

CapMetro will operate an adjusted schedule on Monday, May 25 for Memorial Day. -CapMetro Rail, UT Service and Express will not operate -Pickup will run its regular service -Transit Store is closed Normal service will resume on Tuesday, May 26. More info: /bit.ly/2026Alerts

Our latest CapMetro Cares partnership is with a local non-profit dedicated to protecting, restoring and enhancing the 13-square-mile Shoal Creek watershed and the 11-mile creek and trail that run through the heart of the city. #CapMetroCares💜

Our teams have been working hard to enhance our security technology and rider suspension. Here's a progress report for March 2026. Learn more about CapMetro's approach to safety: capmetro.org/safety

‼️MYTHBUSTERS 101‼️ There is always a lot of noise, misinformation, and selective framing around Austin's transit future right now. Let's talk facts about Project Connect, what's actually happening, and why this investment matters for Austin's future 🧵

⚡️ Full frequency for Rapid Routes 800 & 837 starts on June 7 as part of our June Service Change! Here's everything you need to know about the upcoming changes: ow.ly/rJM050Z2rtV

Austin's Mobility + Infrastructure sector is full of opportunity--and the door is wide open. CapMetro is heading to @wfscapitalarea's Austin Infrastructure Academy Expo on May 27, and we're can't wait to meet you. Major projects like Project Connect, the Austin Airport Expansion and IH-35 improvements are driving 10,000+ new jobs annually in the region's second-largest industry. Let's talk about what a career at CapMetro could look like for you! 🗓️ May 27 📍 9001 North Interstate Highway 35 #UNIT 110 🕐 10 am - 1 pm 🔗 ow.ly/24Er50Z1aYy

@porkingclaus To prevent any mishaps please pick up a reloadable card form the Transit Store or HEB before June 1, 2026. Also visit our website for "what you will need to know". capmetro.org/fare/farebox ^SC

@CapMetroATX I absolutely hate this. I've been using paper passes my entire life and I don't know how to do anything else. I don't want to screw up.

Now you see them, now you don't! 🪄🎫 Paper passes are disappearing as new fareboxes roll out across CapMetro buses with better ways to pay, starting June 1. Everything you need to know is available at the link ➡️ ow.ly/aZEh50Z1i96. Thank you to Fantastic Magic Camp for the most magical send off! 🎩 Check out their website for camps and shows: ow.ly/Mc3r50Z1i94

@CapMetroATX has been awarded the @APTA_info 2026 Bus Emergency Management Gold Award! So proud of our Public Safety, Emergency Management, and Operations teams — this one belongs to them. 🏆🚌

@DanielKavelman Please provide the date, time as well as locating so we can look into this. Also, were you using the capmetro.org website or the Transit app for the information you received? Thanks, ^SC

Every SB 803 bus i’ve tried to catch at the Lamar Union station this week has been delayed or canceled :/ @CapMetroATX

As part of our ongoing Public Safety & Security series, we’re sharing how safety concerns are reported, evaluated and responded to across the CapMetro system.  When a transit-related safety concern is reported to 911 dispatch, the information is sent to the Transit Police dispatcher who then evaluates the incident and shares the threat level to Patrol Operations. Patrol Ops then assigns officers for a swift response. When a safety concern is received by our Customer Service team through email or the GO Line, the information is forwarded to the Transit Police dispatch for review and response. CapMetro frontline staff report safety concerns to the Operations Control Center dispatcher who evaluates the appropriate response. If the incident requires law enforcement, the information is forwarded to the Transit Police dispatch for review and response. After responding to a call, Transit Police Officers complete official reports. The computer aided dispatch system tracks all calls for service and documents the who, what, when and where of each incident.