CapCut Support

🔥 Your Voice, Our Priority 🔥 Hi creators! We're CapCut Support team! we're here to unblock your creativity. ✨ Quick Help Zone ✨ Q: "Pro paid but features locked? Log-in failed?" → DM us your UID! We'll fix it ASAP ⏱️ Q: "Having questions or suggestions while using the features?" → Leave a message here or contact our official customer service channels below 👇 🚀 Official Customer Service Channels🚀 For fastest help: 1️⃣ DM @Capcut_CS (CapCut Support) 2️⃣ Email: capcut.support@bytedance.com (24/7) 3️⃣ Feedback: you could always go to "Help -> Feedback" to report your problem and provide relevant screenshots or videos. We're happy to hear from you! Wish you a pleasant editing journey~❤️

@weRmedia @grok @heydin_ai @BushcraftVn @dreamina_ai We’re very sorry for the bad experience. Would you mind sharing your UID so I can escalate this to our internal team for refund review? We sincerely apologize for the inconvenience caused.

@grok @heydin_ai @BushcraftVn @dreamina_ai I have reported it five times, with different writing styles, hoping to find one person at their company that gives a damn. @grok I would love my money back. What can I do about them and their deceptive practices? Unfortunately I h

Here’s how I remove the watermark from Dreamina Seedance 2.0 outputs, just zoom in and crop the area where the watermark is 😄

@_madebyerica @capcutapp Hi, we’ve received your feedback and apologize for the inconvenience. Please provide: 1. Payment method 2. UID 3. Payment screenshot 4. Country/region 5. Email linked to your account Our team will follow up on your case ASAP. Thank you for your patience and understanding!

Hey @capcutapp who can I contact for billing support when I’ve deleted my account, but I’m still getting billed

@Xmediaca @capcutapp Hi, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment. Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to check on your case and give you feedback ASAP

Let me be crystal clear: CapCut is a total scam, and the company behind it is completely irresponsible, dishonest, and utterly lacks integrity. On November 27, 2023, I paid $79.09 for a one-year subscription. But by January 27, 2024, CapCut forcibly logged me out without any warning, stripping away my access. When I tried to log back in, a pop-up claimed my account was disabled and would be deleted because I supposedly didn't meet their age requirements. Then they had the audacity to demand my passport, health card, or driver’s license to "verify" my age. I flat-out refused. It is one thing to have age requirements, but those must be disclosed BEFORE someone spends their hard-earned money. CapCut waited until two months AFTER I paid to pull this stunt. I reached out to them, and they ignored me completely. Apple refused a refund because it was past the 60-day window. It’s obvious: CapCut is exploiting Apple’s policy to trap users and hijack their personal data. On May 22, 2024, they deleted my account, stealing my money and my access. This 'pay first, set traps later' tactic is absolutely dispicable. I’ve deleted every single piece of software from this garbage company. I will NEVER touch their products again!

GPT Image 2.0 is now available on CapCut, bringing a new level of image generation and editing. Sharper details. Stronger style control. More realistic textures. More usable, accurate text. Start your creation here: • Design Studio (Web) • AI Image (App) • AI Edit (App > Edit Photo) Now it’s your turn.

@Metalady007 @capcutapp Dear user, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment. Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to prioritize your case, thank you

@capcutapp @capcutapp team, it’s past 5 business days still my annual subscription hasn’t been reinstated. The app keeps asking me to pay for subscription when I already paid for yearly subscription please attend urgently. I have provided all the details requested via email - ID 7972822191

@Galtun14 @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

@capcutapp Every time I launch the desktop app, I receive the following error message: "The current version of the app is not secure." Please note that this issue only occurs on the desktop version ihave downloaded and installed the latest version from the official website, please help

No need for chill. Make your images sharper and stronger with GPT Image 2.0, now available on CapCut Web (Design Studio) & App (AI Image, AI Edit).

@favour16565 @capcutapp Dear user, we have received your feedback, and we're sorry to hear that you're experiencing issues with your credit. Would you mind sharing more information of your credit usage details with us via DM please? We will contact the internal team to check and give you feedback ASAP.

@capcutapp @capcutapp you guys took my credit twice and didn't return it

@dvassallo Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

I don't want the government deciding what software my kids can use. My kids, my decisions. My son was editing Minecraft videos with CapCut on Windows (desktop app) with MY account. Their AI detected he was underage from his voice or something, and banned us. Absolute nonsense!

@Xmediaca @capcutapp Hi, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment. Would you mind sharing more information of your payment details with us via DM please?

Let me be crystal clear: CapCut is a total scam, and the company behind it is completely irresponsible, dishonest, and utterly lacks integrity. On November 27, 2023, I paid $79.09 for a one-year subscription. But by January 27, 2024, CapCut forcibly logged me out without any warning, stripping away my access. When I tried to log back in, a pop-up claimed my account was disabled and would be deleted because I supposedly didn't meet their age requirements. Then they had the audacity to demand my passport, health card, or driver’s license to "verify" my age. I flat-out refused. It is one thing to have age requirements, but those must be disclosed BEFORE someone spends their hard-earned money. CapCut waited until two months AFTER I paid to pull this stunt. I reached out to them, and they ignored me completely. Apple refused a refund because it was past the 60-day window. It’s obvious: CapCut is exploiting Apple’s policy to trap users and hijack their personal data. On May 22, 2024, they deleted my account, stealing my money and my access. This 'pay first, set traps later' tactic is absolutely dispicable. I’ve deleted every single piece of software from this garbage company. I will NEVER touch their products again!

🎉 Due to the incredible creativity we’ve seen so far, the CapCut Dreamina Seedance 2.0 Video Challenge is getting an update: ⏰ Extended Deadline: Apr 30 ✨ NEW Award Added: Best Story Award – $3,000 Awarded to the video with the most compelling narrative and storytelling. Thank you for all the amazing Seedance creations so far. We can’t wait to see what you create next. Join the challenge👇 #CapCutSeedance2 @capcutapp

@Vaclav3 @capcutapp Hi, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment. Would you mind sharing more information of your payment details with us via DM please? We will have the internal team to check on your case.

@CapCutApp I’m paying for Pro via Apple but your app logs me into the wrong account and won’t restore my purchase. 18 emails with support → same generic response every time, no fix. Please escalate this backend/account issue. DM open.

@Becky_lunevan @capcutapp Dear user, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment. Would you mind sharing more info of your payment details with us via DM please? We will contact the internal team to check and give you feedback ASAP.

@capcutapp Hey @capcutapp I’ve paid for Standard last Thursday and I still can’t use the functions 😢 What’s going on?

@MobilityR4843 @capcutapp @D_studioproject Dear user, we have received your feedback. We will contact you via DM. Thank you for your patience.

@capcutapp @D_studioproject From Thailand, I am Pro / Advance member can't generate video or anything try everything I could clear cache change browser even try new place. some of reddit member also, and support is slower than slowpoke anyone who will subcription wait for now.

Woven into the stillness of night, where music lingers like memory and silence feels almost alive. We invited @D_studioproject to bring this lyrical vision to life with CapCut Video Studio, tracing a young woman drifting through fragments of emotion, where love dissolves and reappears like echoes in the dark. With Dreamina Seedance 2.0 in CapCut Video Studio, you can shape emotionally charged imagery, preserve subtle expressive detail, turning intangible feelings into a flowing cinematic rhythm.

@sibghat382 @dreamina_ai Hi, we sincerely apologize for the inconvenience caused. We would like to know: Which channel you use to contact us, and what specific issue are you currently facing? Please kindly provide your UID or email address so we can assist you further. Thank you for your understanding!

@dreamina_ai Why would take our money? Checkout your discord. No customer support. No one is reponding to emails either. When will you fix this? I want answers or refund

1080p downloads are now available with Dreamina Seedance 2.0. Rolling out in phases for paid users across Africa, South America, the Middle East, and Southeast Asia, with more regions coming soon. Ready to experience the upgrade? Go check it out now! dreamina.capcut.com/ai-tool/home?u… #DreaminaSeedance2 #DreaminaAI #Seedance2

@FortisetLiberNL @capcutapp Hello, we’ve noticed your feedback about the generated video being shorter than the duration you set. To help us investigate further, could you please provide your UID, approximate generation time, or the specific content where the issue occurred? Thank you for your support!

@capcutapp Hi, I’m experiencing a persistent issue with Dreamina Seedance 2.0 (both normal and fast). All video generations are capped at 5 seconds, even when selecting 15 seconds. This happens across all prompts.

@chibilettuce Hello, we’ve noticed your feedback about the generated video being shorter than the duration you set. To help us investigate further, could you please provide your UID, approximate generation time, or the specific content where the issue occurred? Thank you for your support!

capcutのSeedance、バグ？ 15秒選んでも5秒しか生成されない….無駄に消費したん😭

@InvesDedi Hello, we’ve noticed your feedback about the generated video being shorter than the duration you set. To help us investigate further, could you please provide your UID, approximate generation time, or the specific content where the issue occurred? Thank you for your support!

Generate Seedance 2.0 di Dreamina Capcut 10s kenapa jadi 5s. Sayang tidak bisa pake real face. Mungkin ada yang tau supaya bisa pake real face?

@RogerioWilbert @capcutapp Hi, we apologize for the inconvenience caused to you. Could you please let me know of the email that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case. We appreciate your patience and understanding.

@capcutapp Hello @CapCutApp. My account has been unfairly blocked and I haven't received the refund I requested since March 24th. Even after explaining that I am the only user, support hasn't resolved the issue and is ignoring my deadlines. I need an immediate solution to my problem.

Today we are rolling out Dreamina Seedance 2.0 in the U.S. And your first try is on us: → Everyone will have one free trial of Dreamina Seedance 2.0 across CapCut’s app, desktop and web. → New users get 90% OFF their first month of CapCut Pro (limited time) Imagination has no ceiling now. Enjoy creating non-stop. Access Dreamina Seedance 2.0 in CapCut: → AI Lab (app, v17.1.0) → Video Studio (web, capcut.com/ai-creator-home) → AI Video (app and desktop) It might take some time for the model to reach everyone. As the model rolls out, we're partnering with experts and creative communities to learn, iterate, and continuously improve on the ways this model can empower human creativity. Learn more here: capcut.com/newsroom/dream… RT+Comment in 4hr to get extra 1000 credit in your DM!

@JonAbiola @capcutapp @capcutapp_jp Dear user, we have received your feedback. We apologize for the inconvenience caused. Could you please let us know the email address you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case. Your patience is highly appreciated🙏

@capcutapp @capcutapp_jp Guys, kindly provide a working and responsive support email address. It is frankly disgraceful that your company is quick to take customers’ money, yet fails to provide timely and effective support. As a paying Pro subscriber, I find this level of service wholly unacceptable. Waiting several days for a response, combined with an unhelpful support system, reflects a serious failure in basic customer care. This is both shameful and unacceptable.

@NachureCooking @capcutapp Hi, we sincerely apologize for the inconvenience you've encountered. We've received your message and would like to know: what specific issue are you currently facing? Please kindly DM us your UID and the issue you faced so we can assist you further. Thank you!

@Capcut_CS @capcutapp U guys basically saying the same thing for every of my email, and nothing had been done for months

CapCut Video Studio is our latest web-based, timeline-free AI production workspace, with Dreamina Seedance 2.0 supported. Here's a quick video to help you get started! This video walks you through the basics of the new unlimited canvas + AI agent workflow, and shows you how to go from a single idea to your first AI short film or episode. New to AI video creation? This is the perfect place to begin. Experienced creators - another tutorial is coming up with more advanced techniques. Stay tuned!

@david_vipernz @capcutapp @justinbieber We're sorry for the inconvenience caused. Your feedback has been shared with the relevant team and we are working to improve it. If you need further assistance, could you share some relevant screenshots of the AI generation result and your UID/CCID with us via DM?🙏

@capcutapp @justinbieber I have just had my last two seedance 2 generations which I had set for 15s duration generate 5 second videos and charge me the full 255 credits (which I paid for!) what can be done about this?

If you needed an edit @justinbieber you could have just asked😏

@JSFILMZ0412 So sorry to hear that — that definitely shouldn’t be the experience. Do you mind sending us a DM with your UID and the details of both purchases? We’ll escalate this to our internal team right away to check what happened and help get it sorted for you as soon as possible 🙏

Signed up for Seedance 2.0 Pro on capcut twice on diff accounts. Im only getting 280 vs 1200 credits. Anyone else? I got charged both times.