Capital One Canada

Get the help you need on our Support Centre at spr.ly/6015ySCKS or have a live chat with one of our agents on spr.ly/6016ySCKs.

@UBi_DEV Hi there, It sounds like you’ve had quite a frustrating experience. We don’t have access to accounts here, but why don’t you try chatting with one of our agents through our live chat? You can find it on the spr.ly/6017B6nXmh homepage. (cont) spr.ly/l/6018B6nXW6

how more useless can the @CapitalOneCA sms alerting service become? It's sooooo unreliable today!

@ZenYoloTV Hi Zen, It sounds like you’ve had quite a frustrating experience. We don’t have access to accounts here, but why don’t you try chatting with one of our agents through our live chat? You can find it on the spr.ly/6017B6nXYN homepage. (cont) spr.ly/l/6019B6nXYf

@CapitalOneCA automated sms/email transactions alerts not working again! What a garbage service !

@janasebastianx Hi Jana, It sounds like you’ve had quite a frustrating experience. We don’t have access to accounts here, but why don’t you try chatting with one of our agents through our live chat? You can find it on the spr.ly/6019B6RFSD homepage. (cont) spr.ly/l/6014B6RFSy

@CapitalOneCA What a disgrace. Avoid at all costs. #creditcard #capitaloneca #finance #corporatetheft #poorcustomerservice #theft #disgrace

@deez_vibes999 Hi there, that does sound frustrating. I wish I could help you resolve this, but we don’t have access to your account. I’d recommend connecting with an agent over live chat by going to spr.ly/6014B6upJu and using the chat bubble (cont) spr.ly/l/6015B6upJR

@CapitalOneCA FRAUD!!! I have escalated my concerns many times. I have asked for increased fraud monitoring and to confirm purchases ect: I keep waiting for new cards just to have to call back and wait for a new card this time leaving me short on bills!!! DM for info! Thnx!

@keren_keza Hi Keza, It sounds like you’ve had quite a frustrating experience. We don’t have access to accounts here, but why don’t you try chatting with one of our agents through our live chat? You can find it on the spr.ly/6017hAUV5 homepage. (cont) spr.ly/l/6019hAUV9

@CapitalOneCA Your customer service sucks! I have a missing $52 that just poofed with no trace of transaction. I called to figure it out and the agent did absolutely nothing but completely dismiss me and tell me im wrong. We did the math together and i was right.

Get the help you need on our Support Centre at spr.ly/6015ySCKS or have a live chat with one of our agents on spr.ly/6016ySCKs.

@NubiaAndYou Hi Nubia, as much as I would love to help, I don’t have access to your account info on my end. We also don’t communicate via email for security reasons. The best way to quickly connect with us is by visiting spr.ly/6018hMAh0 and (cont) spr.ly/l/6010hMAh2

@Sonnyman4 Hi there, Unfortunately we can’t check your account details from where I’m at. Your best bet would be to get help from one of our live agents. You can connect with an agent at spr.ly/6019C7hst using the chat bubble icon. They’re (cont) spr.ly/l/6010C7hsQ

@CapitalOneCA Please rach out to me i called you csr they did me wrong

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@BradenLanz Hi Braden, we know it’s not ideal but we currently don’t support Apple Pay in Canada and unfortunately have no immediate plans of doing so. Rest assured, it’s still on our radar and we’ll continue to monitor the need for it as well as other payment tools. ^AW

@CapitalOneCA It’s 2026, can you please make Apple Pay an option with your cards? It’s my only card that isn’t on my phone. Might have to go with a competitor if this won’t change lol

@Jcamps30 Hi there, your best bet would be to get help from one of our live agents. You can connect with an agent at spr.ly/6010CFmPO using the chat bubble icon. They’re available 7 days a week, 9 a.m. to 9 p.m. ET. They’ll be able to support you from here. ^AW

@CapitalOneCA hello. I recently got a C1 gold basic card. I'm trying to use on my Samsung pay but won't let me.

@ThisGoforth75 Hi there, we noticed that you included your email address and phone number in your message to us. For your security, we’d recommend that you delete your message with the information from your side, and kindly ask that you don’t share personal (cont) spr.ly/l/6012CYF0A

@ManaliGosai Hi Manali, we’re sorry to see you part ways with us. If you’ve made up your mind, you can visit spr.ly/6010CdIRE and select the speech bubble icon. An agent should be able to help you (available 7 days a week, 9 a.m. to 9 p.m. ET). ^DC

@CapitalOneCA I’ve been trying to close my credit card account for days. Multiple calls, no response.Kindly contact me for closing the account. Unacceptable customer service. Please respond ASAP.

@karlyrosemb Hi Karly, we know it’s not ideal but we currently don’t support Apple Pay in Canada and unfortunately have no immediate plans of doing so. Rest assured, it’s still on our radar and we’ll continue to monitor the need for it as well as other payment tools. ^AW

@CapitalOneCA can we PLEASE get an agreement with Apple for Apple Pay with our cards?! I’ve had mine since 2021, and there’s still nothing and I honestly would use my capital one card a LOT more if I had it on my phone!😭😭😭😭

@mkmecrzy Hi there, so sorry to hear that’s been your experience. I’d love to help, but we don’t have access to your account. If you go to spr.ly/60197oOSX, you can chat with a live agent. Just select the chat bubble icon. The agents are available (cont) spr.ly/l/60117oOSZ

I called @CapitalOneCA for help yesterday and today, both days they were unable to help me! Both agents could not understand what I was asking for and I could barely understand them, how has it become so hard to get help in English in Canada?

@Fadetoblond Hi there, Unfortunately we can’t check your account details from where I’m at. Your best bet would be to get help from one of our live agents. You can connect with an agent at spr.ly/60157Tsw5 using the chat bubble icon. They’re (cont) spr.ly/l/60177Tsw9

@CapitalOneCA So incredibly frustrated. Got a new card, made an account, pin # sent in mail comes up invalid on the site. Accidentally logged out, then tried to log in again and it now says my username and/or password are incorrect. I don't own a cellphone, so I can't get a text or call. 😡

@NubiaAndYou Hi Nubia, So sorry to hear that’s been your experience. I’d love to help, but we don’t have access to your account. If you go to spr.ly/601671epM, you can chat with a live agent. Just select the chat bubble icon. The agents are available (cont) spr.ly/l/601771ep3

@CapitalOneCA Cancel my card. I no longer have access to your site then, when I called for help, was told that if I don’t give my b’date, you won’t send me a security text! Terrible service. This is exactly how my ex-landlord was able to get info re my accts.

@n3wbtewb Hi there, unfortunately we don’t have access to your account from here. Would you like to try our live chat? You can connect with an agent at spr.ly/60197EXnH using the chat bubble icon. They’re available 7 days a week, 9 a.m. to 9 p.m. ET. They can take it from here! ^AW

@CapitalOneCA hey guys, ive got a question about my account

@GeneTurcotte Hi Gene, Unfortunately we can’t check your account details from where I’m at. Your best bet would be to get help from one of our live agents. You can connect with an agent at spr.ly/6015786y7 using the chat bubble icon. They’re available (cont) spr.ly/l/6018786J6

Where did my "available credit" on my Capital One Gold Mastercard go today? I have not given anyone consent to steal money from me. I made my full payment and now there is "available credit" missing. #Canada #USA

@Marie6652843345 Hi Marie, we’re sorry for the inconvenience this is causing you. Unfortunately, we don’t currently support Apple Pay in Canada. With that being said, we’re closely evaluating the need for it in addition to other payment tools, so please stay tuned! ^AW

@CapitalOneCA it’s 2025 why am I still not able to add my Capital One credit card to my Apple Wallet??!!!

@ChanderSha3304 Hi Chandler, thank you for reaching out to us. Unfortunately the delivery of new cards will be delayed until after the Canada Post labour disruption is over. For more information, please live chat with an agent at spr.ly/6018ANy3q (cont) spr.ly/l/6019ANy3S

@AskCapitalOne @CapitalOneCA 15 days and my credit card hasn’t arrived yet who is delivering it a snail 🐌 ?? Your whole Postal Service System sucks It is 3rd time in a row I have to deal with this crap 🤮🤮

@plbodine Hi there, thanks for reaching out! You can chat with a live agent by visiting spr.ly/6015A6ymd and selecting the speech bubble icon. They’re available every day from 9 a.m. to 9 p.m. ET. ^DC

@CapitalOneCA Tried to call your phone line to check an application for a secured MasterCard, and there was no option to do so on the menu. Called 1-877-277-5901, as mentioned on your site. Any other numbers I can call to do this?