Capital One

@321lvegas This is not the experience we aim for you to have. Please accept our sincerest apology. We'd like to submit feedback regarding your recent experience. Please send us a DM to gather additional details. ^BB twitter.com/messages/compo…

@AskCapitalOne Would love to, but you guys don’t have DMs turned on. The only reason I got Venture X was for the lounge access. I’m sitting on the floor outside the lounge waiting for space to open up. There’s plenty of space.

@CapitalOne I’m on my 4th flight in 2 weeks. Haven’t been able to access any of the lounges because “they’re full” — but they’re not. Place is half empty. They put me on the latest waiting list: 100 minute wait. Is this a scam? Disappointing.

@Lovendlessss Hiya! Thanks for reaching out to us about your recent purchase. Please send us a DM so that we can guide you in the appropriate direction. ^KB twitter.com/messages/compo…

@CapitalOne @CapitalOneCafe @AskCapitalOne @CapitalOneBiz Please help me with this problem. I bought 6 tickets, 3 with personal only and 3 Basics, one Checked Bag. This was done on Capital Travel. But I now have to pay more because it appears that your system has it wrong.

@ncheel044 We apologize for the inconvenience this has caused! We want to help in any way we can, and we've made sure to log your feedback regarding this matter. Thanks for bringing it to our attention so that we may further improve. ^KB

@AskCapitalOne I have given up at this point. I am cancelling my card. Phone service doesn't help. Nobody to e-mail. No on the Capital One website. This is ridiculous

Activate your senses in the newest Capital One Landing at LaGuardia. Chic. Relaxing. Refreshing. Venture X and Venture X Business primary cardholders enjoy complimentary access. Terms Apply. See i.capitalone.com/GuzhbAj8c for details. #WhatsInYourWallet #CapitalOneLanding

@ncheel044 We understand this may be frustrating, but we don't have account level access on this platform in an effort to keep your personal info secure. If the chat is not working on your end please check if you're following us and then attempt your DM again for further assistance. ^KB twitter.com/messages/compo…

@AskCapitalOne X chat isn't even working. The Capital One case # is 260523230009677. If this isn't resolved I will not be able to use my card for online purchases and have no choice but to cancel and close my card.

@ncheel044 Hey there. Thanks for reaching out to us about this. Send us a DM so we can gather additional details. ^AT twitter.com/messages/compo…

@CapitalOne Just opened a new account and somehow an e-mail address and phone number on the profile that are not mine. Won't let me change it. Been getting nowhere with customer service over the phone, no e-mail to reach out to. By far the worst credit card experience I have ever had.

@voice60826160 Hey hey. Thanks for reaching out. Send us a DM so we can gather additional details on your concern. ^AT twitter.com/messages/compo…

@AskCapitalOne worse customer service !!

It’s official: Discover is now part of Capital One. Need to reach us? Please continue to use Capital One and Discover customer service channels like you normally do.

@LemmeOwt Hi Jonathan! Thank you for reaching out to us. We'd like to guide you in the right direction. Please send us a DM to learn more about the issue you may be experiencing. ^BB

@CapitalOne How can I get help with a link to an external account for CC pmts? The site tells me it's already added, but it's not listed.

@jkbjournalist Hi Julie! We'd like the opportunity to help improve your experience. Your valuable feedback is very important to us. Please send us a DM to learn more about your recent interaction. ^BB

UPDATE: I have filed a consumer complaint with the California Attorney General's Office about their predatory practices concerning the @CapitalOne credit card billings.

I am having a huge dispute with @WilliamsSonoma @potterybarn that is almost a year old. I've even written to the CEO of the company and the chief of customer service and still getting these emails. They keep telling me to call the "orders processing" section, which I've done FOUR times with no success. This is the email that I get over and over. I'm on a never-ending hamster wheel. I paid this six months ago and have sent them the documentation showing I paid it several times. I don't know what else to do. It just bugs me that they don't treat me like I'm human.

@snifflewither We understand why you would feel this way, multple emails and attempts to transfer can be frustrating. We will log your feedback on this to make sure your voice is heard. ^EL twitter.com/messages/compo…

I opened maybe six accounts. I am moving all our banking from USAA and moving money from Ally. Since I have opened those accounts I have been harassed with emails and notifications and alerts telling me to fund the accounts within 60 days or you will close. My attempts to fund the accounts has been hindered by the fact that only three accounts can be configured for transfer and your transfers appear to take about a week. The whole experience has been so completely shitty I am likely closing the accounts. Further, I’ve discovered your bill pay doesn’t support ebills and a downgrade from USAA. Moving to BofA. Godawful experience with CapitalOne.

Hey @CapitalOne it would be a lot easier to fund the accounts I set up if you’d allow more than three accounts to be configured for transfers. Pester me one more time and threaten me one more time with account closure and I’m out. The delay is you not me.

@lowballartist Hey, we are sorry to hear about your account closure, we understand how frustrating that can be. Unfortunately, we do not have the details on why your account was closed because we do not have access to accounts via social media. Can you send us a DM with more information?^EL twitter.com/messages/compo…

@AskCapitalOne why would you close my newly activated card after 3 small charges? The letter says something to the effect of “unusual usage pattern” and the reps can’t give me details.

@snifflewither Hey, we are sorry to hear about your experience with us. Can you send us a DM with more information on what happened?^EL twitter.com/messages/compo…

@AskCapitalOne Moved all my shit to you from @USAA and thus far you make those incompetent assholes look good.

@RPottam Hello there! We'd like to help in any way we can. Please send us a DM so that we can review further. ^KB twitter.com/messages/compo…

@Andora_TL Hello Andora! We'd like the opportunity to help improve your experience. Your valuable feedback is very important to us. Please send us a direct message, we would like to learn more about your recent interaction. ^BB

@GuyRandom07 @AskCapitalOne @CapitalOne How did you fill a complaint?? My Whop business account was suspended and your earned funds frozen because Nigeria was recently added as a sanctioned country on their platform, despite the fact that your account and sales were made before this policy ever existed.

@AskCapitalOne @CapitalOne Poor customer service. Regrets on every moment. Just filed CFPB complaint. Honestly the worst institution experience

@Ynot_Iksnodg @CapitalOne Hi there! We understand how frustrating this can be. We'd like to guide you in the right direction. Please send us a DM to gather additional information. ^BB

Hi. Can someone please reach out to me? My card was turned off for making large payments (not charges). I jumped through all of the hoops and sent my bank statement on Thursday… my account is still off. I just called “customer service” and they said it’s going to take you TEN DAYS to read it!?!?! I need someone who can actually do something to call me.

We've cooked up something special for Venture X and Venture X Business primary cardholders at LaGuardia. The newest Capital One Landing serves scratch-made small plates and beverages curated by José Andrés Group. Terms Apply. See i.capitalone.com/GuzhbAj8c for details.

@THE_IAMWHO We understand why you would feel upset. Please DM us to further assist you. ^EL twitter.com/messages/compo…

@AskCapitalOne I want and need my 435.39 back plus what I now owe in late fees on all my bills.this has been since may 5 and all I have gotten is lies and yelled at...you hit me first all of yall remember that,

Capital One it is illegal for you to access my personal checking without my knowledge or permission. I gave you zero authority to steal 435.39 to pay someone else's Capital one bill.You stole my identity and access my checking .Any comments?

@LivThms Hey Liv, thanks for bringing your concerns to our attention. Can you send us a DM to further assist you?^EL twitter.com/messages/compo…

@CapitalOne I received a text from you yesterday, with a code for setting up the app...but I've had the app for a year or so

@THE_IAMWHO We understand your frustration. Can you send us a DM with more information on what happened?^EL twitter.com/messages/compo…

@THE_IAMWHO Hi Steve! This is not the experience we aim for you to have. We'd like to learn more about your recent experience. Please send us a DM to gather additional details. ^BB

@PrometheanEcho Hello. Thank you for bringing this to our attention. When you have a moment, can you please send us a DM to further assist? ^NF twitter.com/messages/compo…

My dad deserves answers, stealing money from someone is wrong; especially someone who is disabled!! @CapitalOne @AskCapitalOne please fix this. Representatives have just yelled at him when he calls