Capitec

Every number tells a story of trust, money saved, lives supported and futures built. That’s how we’re turning growth into real value for you. View our annual results for the year ended February 2026 here: bit.ly/4t7MKdr

@ausinthati Hello @ausinthati, we’re sorry to hear about your concern. We take all reports of unauthorised transactions seriously. Please DM us your case or reference number so we can escalate this for investigation and provide feedback on your claim.

After being a @CapitecBankSA for years I can't believe what they did to me fraud was committed on my account tapping they say they won't even investigate what about my money ???

@Meticulous_K We’d love to have you back! 😊 We’re committed to simple, affordable banking with support you can rely on. If you need any help making the move, feel free to reach out, we’re here for you💙❤️

Honestly @AbsaSouthAfrica is just good on paper, this is one of the most terrible banks when it comes to customer service, either speaking to a call center agent or at the branch, @CapitecBankSA I think I should come back my baby

@letlapeboitu You are welcome

@CapitecBankSA Thank you

@CapitecBankSA worst service ever!!!!!

@bruthamance @lerato_zwane_ Hello bruthamance, thank you for reaching out. Please note that name or surname changes are handled by the Department of Home Affairs. You’ll need to visit your nearest Home Affairs office for assistance.

@lerato_zwane_ @CapitecBankSA @CapitecBankSA can I update or change first names?

Just sorted my ID card application at @CapitecBankSA . The process was smooth & super convenient. Can’t wait to get my ID 💃🏽

@letlapeboitu We have responded to the latest DM.

@CapitecBankSA I sent a dm already

@letlapeboitu Hello Boitu, we’re sorry to hear about this. Please send us a DM with more details about your query so we can assist you further.

@CapitecBankSA Ref 77TMSV936049 since yesterday I’m going back and forth.

@lungamngo We will reach out to you via DM shortly.

@CapitecBankSA Your Dm is closed

@FNBSA please educate me, how long does it take for a money to reflect when you transfer it from @CapitecBankSA? I did that on Wednesday 29 until today it hasn’t reflected 😡🤬

@P518693 Hello @P51893, we’re sorry to hear about your frustration. Please share any reference number or case number here so we can escalate this and assist you further as quickly as possible.

@CapitecBankSA I cannot DM you due to your settings and tried other social media with no reply. Why are your staff so incompetent

@CapitecBankSA I am at my wits end. I wanted to speak to someone in collections that can actually assist me because this is the most useless bank I have ever dealt with. I have been dealing with the same issue for months now and spoken to countless people who say it's fixed.

@JAMZA_SA Hello Ngwenya, thank you for reaching out. We’re concerned about your request and would like to assist. Please send us a DM so we can look into this further.

@CapitecBankSA I’m asking for the last time… please release my money and keep your banking services finish and klaar

@lungamngo We understand your frustration. Please DM us to look into the matter further.

@CapitecBankSA Even if one opens a case , you don’t pull through still , it’s very sad in all honesty… So my concern as a client doesn’t count to you . Should I provide proof again so that the matter be taken seriously, I swear am not the only person.

@ANgcithane Hello @ANgcithane, thank you for your patience. We can confirm that the HR team has contacted you directly and provided guidance on the required documents to proceed. Please follow the instructions shared so your request can be processed.

@CapitecBankSA I am exhausted😭 I have 3 different DMs that have given me poor advice. HR has been non-responsive for a week and you keep refering me to the SAME email address. The line manager you want me to contact is at a branch that no longer exists! DO NOT ASK ME TO DM

@faithurs4 @PicknPay Hello @faithurs4, we understand the frustration. Please note that vouchers purchases cannot be reversed or refunded once processed, even if they have not been used, as these are instant prepaid services. .

@PicknPay hi, i made a mistake on my @CapitecBankSA app and purchased a pick n pay voucher of R502.20 instead of Mr D voucher. I need a refund on that amount. The voucher has not been redeemed. Kindly assist🙏

@lungamngo Hello Lunga, thank you for reaching out to us. Once an account is investigated and is found to be defrauding people, it is frozen and closed. We are unable to summon a person to the branch. You are welcome to open a criminal case against the person.

@CapitecBankSA It’s sad how you guys even after we delivered proof and reported an existing scam account. Why is it so hard to freez that account and ask the main holder to appear in a nearby branch.

@MaJiyane__ Hello MaJiyane, only account holders may apply for a replacement Smart ID.

@lerato_zwane_ @CapitecBankSA Hi @CapitecBankSA can I apply for my niece as well?? Or only account holders are able to apply...

@AlphiasZ @romeonje Hello Galileo, thank you for reaching out. Please DM us with more details to assist.

@CapitecBankSA @romeonje My card is refusing me to buy things on temp its saying it must be allowed to buy international first what should I do ,Is there any feature on my app that I must activate.

Can’t believe I dumped Nedbank for @CapitecBankSA and they don’t even have PayShap.😳 A feature that was launched over 3 years ago!

@KingNapiane We’re glad this could be resolved for you. Thank you for taking the time to share your experience and for banking with us. ❤️ 💙

Shout out to @CapitecBankSA. Had a fraudulent card transaction go off my card. Took a couple of days but they reversed the funds that were debited and even reversed the international transaction fee and the card replacement fee. Thank you!

@Miss__Empress @MISS_EMPRESS Yes, you can reverse a debit order at the branch provided that it is not a Debi Check.

@CapitecBankSA @MISS_EMPRESS I would like to reverse a debit order please. Can I do so from your branch?

Every number tells a story of trust, money saved, lives supported and futures built. That’s how we’re turning growth into real value for you. View our annual results for the year ended February 2026 here: bit.ly/4t7MKdr

@MrsJackson___ Hello Anovuyo, thank you for reaching out. We will respond to your DM shortly.

@CapitecBankSA Please check DMs